• Mobile Entry Best Practices
• Accessing Tickets
• Transferring Tickets
• Accepting Ticket Transfer
• MLB Ballpark App
• Additional Questions

How do I transfer a ticket to another person?

To transfer a ticket in the MLB Ballpark App:

• Navigate to the Tickets page to access a list of your tickets.
• At the bottom of the list tap "Transfer Ticket" and select the ticket(s) you wish to forward.
• Choose ¡®Transfer via Email Address¡¯ or ¡®Transfer via Text Message¡¯.
• Enter an email address or choose a friend from your Address Book. You can then add the recipient's name (optional) and a message (optional) before tapping ¡®Transfer¡¯ to complete the forward.

What if I accidentally send the ticket to the wrong email address?

In the MLB Ballpark App:

You can easily cancel a ticket forward that is in a pending state directly from your list of tickets inside the Wallet. You can then resend the ticket to the correct email address.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email that notifies that the ticket forward has been initiated. The recipient will have a unique link in the email to accept the ticket.

When can I forward tickets to friends?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until two hours after the first pitch of that day's game as long as that ticket has not already been scanned in for entry at T-Mobile Park.

Can I transfer tickets for multiple games at once?

Yes, tickets can be forwarded together from the same event or one ticket at a time.

I forwarded mobile tickets to a friend who can't make it to the game. Can I cancel the transaction and send the tickets to someone else?

If tickets are managed through the Ballpark app, you can cancel the forward up until the time they are scanned in at the ballpark. Otherwise, you may cancel tickets as long as the recipient has not accepted them. If the recipient has already accepted the tickets, they must forward them to you. Once you have accepted the tickets you are free to forward them along to someone else.

Can I cancel or recall a Mariners ticket forward after it has been accepted?

No, it is not possible to cancel or recall a Mariners ticket forward that has already been accepted.

Where can I find the status of all Mariners Ticket Forwards?

In the MLB Ballpark App:

You can navigate to the Ticket Forward icon at the top of the Wallet tab. There, you will find all received and sent ticket forwards for your account.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share link. If you or the sender are still having difficulties, contact us at tickethelp@mariners.com or 206-346-4001.

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click "Accept," what should I do?

The ticket owner should cancel their original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Tickets tab¡¯s Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

How do I accept tickets that have been transferred to me?

If you¡¯ve been sent tickets from a My Mariners Account:

• You will receive an email with the subject line "Mariners Fan sent you tickets".
• Click "Accept Tickets".
• Log into your My Mariners account or create a new one using your email address.
• Not sure if you have an account? Try to create an account. You will be notified if an account with your email address already exists.
• Once you are in your account, select "Next Step".
• Review the transfer. Check the "I agree to terms of use." box and select "Complete Transfer".
• Your tickets will now be available to manage.

Questions? Email us at TicketHelp@Mariners.com

If you¡¯ve been sent tickets from the MLB Ballpark App:

• You will receive an email with the subject line ¡°{SENDER NAME} sent you Seattle Mariners tickets¡±.
• Click "Accept Tickets".
• Login to your My Mariners Account using the same email address associated with your Ballpark App account.
• Your tickets will now be available to manage in your MLB Ballpark App.

Questions? Email us at TicketHelp@Mariners.com

I do not have a supported iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive your tickets in a standard web browser.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB Ballpark App account?

The email address at which you received your tickets does not need to match the email address associated with your MLB account, but you will be required to click the link in the email where the ticket was forwarded to.

Can I reject a ticket forward?

To reject a ticket forward, ignore and do not click any links in the email you received.

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction.

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free, official app that makes it easy to access. manage, and use your tickets. Learn More >

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends and provides up-to-date game time information.

What devices are compatible with the Ballpark app?

For Apple device users, please click here for more information. For Android users, please click here for more information. If you do not have a supported device or need assistance, contact us at tickethelp@mariners.com or 206-346-4001.

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or any Mariners.com webpage from the top navigation bar.

How do I locate my Mariners ticket account?

A Mariners ticket account number is automatically created when you have Mariners tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting the My Ticket Accounts.

Your Mariners ticket account is where your Mariners tickets are held. You are issued an account number (by email) and typically an email address is associated with that account. When you login to the MLB Ballpark app with the same email address that you used to buy your tickets, your MLB account will automatically be associated with your Mariners ticket account. If you are having trouble locating or accessing your ticket account, please contact the Mariners at tickethelp@mariners.com or 206-346-4001.

Is my MLB account the same as my Mariners ticket account?

Not quite. Your MLB account provides you access to your tickets at Mariners.com in the My Mariners Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase Mariners tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting My Ticket Accounts.

What if I don't receive the confirmation email or my Mariners tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your Mariners tickets. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Mariners at tickethelp@mariners.com or 206-346-4001.

I linked my Mariners ticket account and MLB account in the past. Do I need to verify my email address to access tickets?

No. If you previously linked your Mariners ticket account and MLB account, or verified the email address associated with your MLB account, the MLB Ballpark app will recognize that and you will not be asked to verify again.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another of your email addresses by tapping the Profile icon in the top left hand corner of the Home Tab, tapping My MLB Account Emails, and entering the email address associated with your ticket purchase in the ¡°Add Another Email¡± field. An email will be sent to the email address. You will be required to verify that you want to associate it with the MLB account that you¡¯re logged in to MLB Ballpark with. After verifying the association, you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified, I see a ticket account number in the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you've confirmed that the tickets were purchased with an email address that is verified on the My MLB Account Emails page (accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails) and that your Mariners ticket account is displaying on the Ticket Accounts page, you may need to refresh your Tickets tab's Wallet by pulling down on the screen to see updated ticket inventory.

What is the Ticket Wallet?

The Ticket Tab's Wallet provides you with quick access and management of all your MLB tickets. After downloading the MLB Ballpark app, click the Tickets icon on the bottom tab to see all the tickets you own.

Can I see all my tickets for all teams within the Wallet, or just one team at a time?

You will be able to access your tickets to any MLB team's game or event as long as you used the same MLB account or email address to purchase the tickets.

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page which is accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails.

Next, confirm that a Mariners tickets account is displaying on the My Ticket Accounts page. If there is not a Mariners ticket account listed, and you¡¯re certain that the email address you have verified in MLB Account is correct then please contact us at tickethelp@mariners.com or 206-346-4001.

Note that you may need to refresh your Tickets tab by pulling down on the screen to see updated ticket inventory. If your Mariners tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Tickets tab, contact the tickethelp@mariners.com or 206-346-4001.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Tickets tab¡¯s Wallet. Fevo tickets (group tickets, and tickets specials) will only appear in the Ballpark App. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.

When will the tickets I purchase be listed in the Wallet of the MLB Ballpark app?

Once Mariners tickets are purchased via an exclusive presale or the general on-sale, your tickets will automatically appear in the Wallet within the Tickets tab of the MLB Ballpark app.

What is a Mobile Ticket Barcode?

Tickets viewed on Account Manager, on the MLB Ballpark App and Ticketmaster will display a barcode that must be scanned for entry. Within the MLB Ballpark AP Wallet, you can tap on an individual ticket to view its barcode. For entry to T-Mobile Park, present your mobile device with the mobile barcode open and available to scan.

If you download your ticket to your phone¡¯s mobile wallet, a barcode will not appear. For entry to T-Mobile Park, tap your wallet ticket at the top orange button on the ticket scanner.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the MLB Ballpark App¡¯s Tickets tab¡¯s Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available, including: the ticket has been forwarded, the ticket was canceled or recalled or your MLB Ballpark app may be out of date. You can check if your app is up to date by going to the App Store/ Play Store and seeing if there is a new update available for the app.

For further assistance, contact the Mariners at tickethelp@mariners.com or 206-346-4001.

How do I get the MLB Ballpark app or Ticketmaster app?

Both apps are available for free in the Apple App Store and Google Play.

Can I use Apple Wallet for my Mariners tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the "Add to Wallet" button to add your ticket to Apple Wallet.

Can I use Google Pay for my Mariners tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the "Save to Google Pay" button to add your ticket to Google Pay.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. Please note, cracked screens may impact your barcode's ability to scan. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the T-Mobile Park Ticket Office.

What if I don't have Internet connectivity at the gate?

The ballpark has excellent WiFi, but it's always best to avoid potential connectivity problems by accessing your mobile tickets before you get to the ballpark and saving them in Apple Wallet or Google Pay. You can also manage them in the Ballpark app. That way you can avoid any day-of-game technical glitches that could happen at the gate.

What happens if my phone's battery dies before I get to the gate?

If you have trouble with your phone or tablet before you get to the gate, you can go to the Ticket Help windows at the Home Plate or Left Field Box Office and they can assist you with your ticket and entry.

What should I do if I need to enter T-Mobile Park for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends up to two hours after the start of that day's game as long as the tickets have not already been scanned in for entry at T-Mobile Park.