Citizens Bank Park Information Guide
We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!
This Information Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one. Also, please be aware of our new know before you go guidelines when attending Phillies games at Citizens Bank Park.
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Access
All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.
Accommodations for Guests with Special Needs
With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests with special needs.
Address and Phone Numbers
The Phillies
Citizens Bank Park
One Citizens Bank Way
Philadelphia, PA 19148-5249
Website: www.phillies.com
General Information & Individual Ticket Orders: 215-463-1000
Executive Offices: 215-463-6000
Season and Group Sales: 215-463-1000
Special Events (non-game days): 215-218-5100
Merchandise Orders: 877-GO-PHILS
Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Instagram, Snapchat, YouTube and Tiktok! Also, make sure to download the MLB Ballpark app and MLB app.
Alcoholic Beverages
Please refer to the Guest Code of Conduct page of phillies.com.
All About Young Guests
- Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
- Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
- Cavity Busters Nursing Mother's Lounge - The Cavity Busters Nursing Mother¡¯s Lounge is a private area for nursing mothers and babies located on the Main Concourse behind Section 125 (between the Phillies Radio Booth and Home Plate lobby).
- Club 215, Presented by The GIANT Company - For a $35 membership fee, teens ages 13 - 17 receive a Club 215 Bryce Harper basketball-style jersey, cap, and drawstring bag. Membership benefits include access to sweepstakes, (1) one complimentary ticket, special events, and a 10% discount for the New Era Phillies Team Store. Members can receive their membership items or earn points for attending games by visiting or the Fan Club kiosk located in The Yard (open until an hour and a half after scheduled first pitch during every Phillies home game). Points are redeemable for prizes through the Fan Clubs portal on the Ballpark app. Complimentary tickets are for select dates, must be redeemed online and are subject to change. More information at phillies.com/fanclubs or kidsclub@phillies.com.
- Kids Birthday Bash Ticket Package - Team up with the Phillies to celebrate your child¡¯s birthday at the ballpark! The Kids Birthday Bash Ticket Package is available for children 14 & under during most 2024 regular season home games (subject to availability). A minimum of 10 tickets is required to purchase this package and highlights include Field Level Baseline seats (except Sunday games) near The Yard, Phillies foam fingers and concession coupons. Contact Carl Stewart at 215-463-1000, ext. 5106 or e-mail grouptickets@phillies.com.
Kids Birthday Bash Ticket Package ?
- Newborn Club, Presented by Temple Health - The Phillies Newborn Club is designed for parents who are expecting or have just welcomed a child. The $50 fee includes a Phillies swaddle, beanie, onesie, milestone stickers, personalized birth certificate, and a PhanaVision birth announcement photo, all shipped to the recipient's home. A 10% discount is included for the New Era Phillies Team Store. Newborn Club packages are available online on phillies.com/FanClubs. During games, fans may visit the Fan Club kiosk located in The Yard for more information. The kiosk is open until an hour and a half after scheduled first pitch during every Phillies home game.
- Phillies Kids Club, Presented by The GIANT Company - For a $35 membership fee, children 12 and under receive a Phillies Kids Club duffle bag, colorable hat, Phanatic playing cards and Phanatic plush blanket. Membership benefits include access to sweepstakes, (1) one complimentary ticket, special events, first in line privileges during Kids Run the Bases, and a 10% discount for the New Era Phillies Team Store. Members can receive their membership items or earn points for attending games by visiting or the Fan Club kiosk located in The Yard (open until an hour and a half after scheduled first pitch during every Phillies home game). Points are redeemable for prizes through the Fan Clubs portal on the Ballpark app. Complimentary tickets are for select dates, must be redeemed online and are subject to change. More information at phillies.com/fanclubs or kidsclub@phillies.com.
- The Yard (right field in Ashburn Alley) - A major league experience for kids! This interactive area features Citizens Phan Field (a WIFFLE ball field complete with dugout and bullpen), a Phanatic Climbing Wall, Hatfield Phillies Franks Phanatic Hot Dog Launcher, Bullpen pitching area and concessions just for kids, including Richman's Ice Cream Bar!
Animals
Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.
American Gold Star Mothers Chair of Honor
Located in Section 137, this unoccupied seat pays tribute to every mother who lost a son or daughter during active service and is dedicated to the memory of their loved ones.
Anniversary Package
For the 2024 season, the Phillies are offering two Anniversary Packages. Guests can choose to celebrate their anniversary with their names in lights on the scoreboard or receive a pair of stemless wine glasses with Happy Anniversary etched on them and their names in lights on the scoreboard for $40. A limited number of packages are available per game. At least five days in advance registration is required by calling Ticket Services at 215-463-1000.
Art in the Park
Fans of all ages are invited to enjoy the various art featured in the ballpark.
ATMs
For the convenience of our guests, there are five Citizens ATMs located throughout the ballpark. In addition, there are three reverse ATMs, where guests can insert cash and receive a debit card for that amount good anywhere at the ballpark, located inside the Phillies New Era Team Store, on the main concourse behind section 122 and inside the elevator lobby behind section 317.
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Bachelor/Bachelorette Party Package
Celebrate with family and friends at the ballpark. Ticket package for 15 people includes Phillies "Phinal Swing Before The Ring" T-shirts, game tickets, concession coupons and more. Available for most 2024 Friday and Saturday regular season home games (subject to availability). Contact Aliya Kalman at 215-463-1000 ext. 5102.
Ballpark Characters
- Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
- Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
- Galapagos Gang - Bessie, Calvin, Sid and Iggy are four inflatable characters representing animals from the Galapagos Islands who can be seen around the ballpark at every home game.
- Phillies Ballgirls - The Phillies Ballgirls are ambassadors for the Phillies both on and off the field. They represent educated, athletic and energetic women who hope to serve as role models in professional sports for young girls. Look for the ballgirls on the field working the foul lines , captaining the Red Goes Green initiative, or selling 50/50 tickets for Phillies Charities during home games. Throughout the year, Phillies Ballgirls also compete in various charity softball games and make over 150 off-field appearances including school and nursing home visits, golf and bowling tournaments and youth softball clinics. To schedule the ballgirls for an event, please email ballgirls@phillies.com.
Phillies Ballgirls ?
Red Goes Green ?
- Citizens Ballpark Bankers - This team of all-star bankers, courtesy of Citizens, are here every game to surprise and delight fans, ensuring your trip to Citizens Bank Park is the best experience in baseball. These friendly faces provide memorable guest experiences like photo opportunities for young hitters to swing for the fences at Citizens Phan Field, support to help phans find their way around the ballpark and more.
- Other Characters - On select game days, have your face painted at The Yard in right field.
Ballpark Destination Areas
Ashburn Alley
A festive outfield entertainment area named in honor of Phillies Hall of Famer and former broadcaster Richie ¡°Whitey¡± Ashburn. Among the highlights:
- The Yard, a 13,000-square-foot interactive kids baseball experience complete with Citizens Phan Field (a 70-foot Astroturf-covered field), a Hatfield Phillies Franks Phanatic Hot Dog Launcher, a 30-foot Phanatic Chevrolet Climbing Wall, Bullpen pitching area, and Richman¡¯s Ice Cream Bar.
- A 10-foot statue of Phillies legend Richie Ashburn.
- The Phillies All-Star Walk: Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
- Bullpens: Guests can view the bi-level bullpens and watch pitchers from both teams warm up.
- CP Rankin Rooftop: The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
- The '47 Alley Store, an official Phillies merchandise location with apparel and headwear from official retailer '47, as well as Phanatic plush dolls, on-field and player name & number apparel.
- Food and drink options including the Budweiser Batter¡¯s Eye Bar (located behind the batter¡¯s eye brick walls), Campo¡¯s, Chickie¡¯s & Pete¡¯s? Crabfries?, Jim Beam Cocktail Bar, Manco & Manco Pizza, P.J. Whelihan¡¯s, Tony Luke¡¯s and The Yard Bar. The Alley also features the Yuengling Party Pavilion, a fun area for fans of Pennsylvania¡¯s own Yuengling Brewery, and Casamigos Bar, both in right field.
Left Field Plaza: Photo Opportunities, Concessions and Social Areas
- Features oversized World Series trophies and statues of Phillies retired numbers including No. 1 (Richie Ashburn), No. 20 (Mike Schmidt), No. 36 (Robin Roberts) and No. 42 (Jackie Robinson).
- Phillies championship banners are also on display, as well as the Toyota Phillies Wall of Fame. Plus, statues of Phillies retired numbers 14 (Jim Bunning)and 32 (Steve Carlton) greet fans as they approach the Left Field Gate.
- This area also includes the Coca-Cola Corner and popular Bull¡¯s BBQ, where fans can meet 1980 World Champion Greg "The Bull" Luzinski. Plus, fans can take photos with a 7-foot bronze statue of legendary Phillies Hall of Fame broadcaster Harry Kalas.
- Other fun areas include Miller Lite Liberty Landing (lower level of the scoreboard structure), where fans can get their favorite cocktail or beer and enjoy the view of the field and Ashburn Alley, and Leinenkugel's Left Field (Section 142), a classic looking location featuring fans¡¯ favorite Leinenkugel beers.
Third Base Plaza - Pass and Stow, Shake Shack, Liberty Bell and More Retired Number Statues
- Take photos with Phillies retired number statues for baseball greats Dick Allen, No. 15, and Roy Halladay, No. 34. Plus, the iconic 19-foot-high Liberty Bell that was once located atop Veterans Stadium is prominently displayed as fans approach the ballpark.
- Enjoy the fun at Pass and Stow: This 24,500-square-foot space features an outdoor Kona Big Wave Bar, Foundry Pizza featuring Manco & Manco, a family-friendly sports pub that features design elements that tie into Phillies history and Philadelphia¡¯s iconic Liberty Bell, TVs to catch game action and more. Pass and Stow is a historic nod to the Liberty Bell, which has been part of the Phillies brand and logo for many years. The name is derived from the two Philadelphia foundry workers, John Pass and John Stow, who recast the original bell in 1753, and whose names are inscribed on this important piece of American history.
- Adjacent to Pass and Stow is the 6,000-square-foot Shake Shack, a popular, modern-day ¡°roadside¡± burger stand serving its classic burgers, crinkle-cut fries, hand-spun shakes and more.
Banners & Signs
Please refer to the Guest Code of Conduct page of phillies.com.
Batting Practice Schedule
Batting practice at Citizens Bank Park is not guaranteed to take place before any home game. The schedule listed below is subject to change.
7:05 PM Game
- Phillies BP - 4:15 - 5:15 PM
- Visiting BP - 5:15 - 6:15 PM
6:40 PM Game
- Phillies BP - 4:00 - 5:00 PM
- Visiting BP - 5:00 - 6:00 PM
6:05 PM Game
- Phillies BP - 3:15 PM - 4:15 PM
- Visiting BP - 4:15 PM - 5:15 PM
4:05 PM Game
- Phillies BP - 1:15 PM - 2:15 PM
- Visiting BP - 2:15 PM - 3:15 PM
1:35 PM Game
- Phillies BP - 10:45 - 11:45 AM
- Visiting BP - 11:45 AM - 12:45 PM
1:05 PM Game
- Phillies BP - 10:15 - 11:15 AM
- Visiting BP - 11:15 AM - 12:15 PM
12:35 PM Game
- Phillies BP ¨C 9:45 - 10:45 AM
- Visiting BP - 10:45 AM - 11:45 AM
12:05 PM Game
- Phillies BP ¨C 9:15 - 10:15 AM
- Visiting BP - 10:15 AM - 11:15 AM
Birthday Package
See your name in lights with a choice of four options: $20 package includes name on the scoreboard when the birthday list is scrolled at the end of the 4th inning; $30 package includes name on the scoreboard and an exclusive Phillies cap; $40 package includes name on the scoreboard, Phillies cap and a visit to your seats by a member of the Entertainment Staff, who will throw confetti and lead fans in singing "Happy Birthday"; $75 package includes name on the scoreboard, Phillies cap and a visit to your seats by a member of the Entertainment Staff, who will throw confetti and lead fans in singing "Happy Birthday" and an authenticated game-used baseball. Enhance your celebration with additional caps at $15 each, or an authenticated game-used base for $300. Please note that a limited number of packages are available per game and can sell out. Orders must be placed prior to game date; packages for weekend games must be placed no later than the end of business the Friday prior (subject to availability). Packages can be ordered by calling Ticket Services at 215-463-1000 and selecting Option 1.
Bottles, Cans, Coolers
Please refer to the Guest Code of Conduct page of phillies.com.
Budweiser Responsibility Has Its Rewards Program
Guests who would like to be their group¡¯s designated driver can pledge through the MLB Ballpark app, which can also be accessed by scanning the QR Code at kiosks located at the First Base, Third Base and Left Field Gates until the end of the first inning. All guests who pledge will receive a digital coupon for a free soft drink (retrieved through the MLB Ballpark app) and will be eligible to enter the Responsibility has its Rewards sweepstakes for a chance at a $150 Phillies gift card.
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Cameras/Camcorders
Please refer to the Guest Code of Conduct page of phillies.com.
Cellular Phones & Pagers
Please refer to the Guest Code of Conduct page of phillies.com.
Concerts at Citizens Bank Park
CBP will host tour stops by premier recording artists in 2024. In addition, several postgame concerts are scheduled. Visit phillies.com/concerts for details.Concessions
A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. The ballpark also features healthier and gluten-free food, and is rated among the top vegetarian ballparks in the country. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving Aramark Sports + Entertainment, the Phillies and World Wide Concessions.
Concourses
The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.
Credit Card Policy
Mastercard, Visa, American Express and Discover are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.
CP Rankin Club
The CP Rankin Club offers the most exclusive premium experience at Citizens Bank Park. Situated between the dugouts just feet away from the batter's box, CP Rankin Club seating is the closest thing to taking the field! Offering upscale dining options, in-seat wait service, and full-service bars, the CP Rankin Club provides a first-class experience for fans. It is also available on non-game days for special events. For info, call 215-463-1000.
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Distribution of Materials
Please refer to the Guest Code of Conduct page of phillies.com.
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Elevators
Fifteen elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.
Emergency Evacuation
In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.
Engagement Package presented by Golden Nugget Jewelers
For $500, guests receive live, in-game coverage of their proposal on PhanaVision, four tickets to the game (best available), a champagne toast (must be 21 and over) and a downloadable video link of the event. The Engagement Package presented by Golden Nugget Jewelers must be scheduled at least one week in advance and is not available on select dates, including Sunday games. To schedule, call Ticket Services (215-463-1000).
Entrances
Entrances are located at the First Base Gate, Third Base Gate and Left Field Gate, as well as on Darien Street (East) and Citizens Bank Way (West). There is also a private Suite and Club Entrance located on Pattison Avenue (Home Plate).
Escalators
There are three sets of escalators in the ballpark:
- First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
- Third Base Gate (located behind Section 126) - Takes guests to the Cadillac Hall of Fame Club and Terrace Level.
- Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Cadillac Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.
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Facts and Figures
This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.
Field Dimensions
Right field foul pole:
- Distance: 330'
- Height: 13'3"
Right field power alley:
- Distance: 369'
- Height: 13'3"
Center field, straightaway:
- Distance: 401'
- Height: 6'
The "Angle" (left of CF to LCF):
- Distance: 409'-381'-387'
- Height: 19'-12'8"
Left field foul pole:
- Distance: 329'
- Height: 10'6"
Left field power alley:
- Distance: 374'
- Height: 10'6"
Fightin' Phils Fan Club presented by the Giant Company
The Fightin' Phils Fan Club is the official fan club of the Phillies for ages 18 and older. Memberships can be purchased online at phillies.com/fanclubs for $35 (Standard Tier) and include one (1) complimentary ticket to a select 2024 home game, invitations to exclusive events and an official Fightin' Phils Fan Club hat which must be picked up at a Phillies home game. Fightin' Phils Fan Club Premium Tier ($150) members receive all the benefits of the Standard Tier plus upgraded complimentary ticket and, twice per season, a curated bonus gift box that will include Fightin¡¯ Phils Fan Club themed apparel, accessories, and special surprises. Complimentary tickets are for select dates, must be redeemed online and are subject to change. Premium Tier members can schedule to pick up their gift box with 24 hours advance notice at the Season Ticket Holder desk from 9 a.m. - 5 p.m. Monday through Friday or during home games at the Fan Club kiosk located in The Yard (open until an hour and a half after scheduled first pitch during every Phillies home game).
First Aid
First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5440. Fans may also notify personnel by texting ¡°PHILLIES¡± [space] followed by the issue and location to 69050. Message and data rates may apply.
First Phillies Game Certificate
For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318).
Foul Balls
Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.
Fun Features
Check out some of the family-fun features that make Citizens Bank Park world-class!
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Game Times
The starting times of some games are tentative and subject to change due to Major League Baseball's television agreements with ESPN and FOX. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Check phillies.com for the most up-to-date schedule.
Gate Openings
Monday-Friday
- Third Base Gate and Left Field Gate will partially open 2 hours prior to first pitch. This area includes Pass & Stow, the New Era Team Store, Coca-Cola Corner, Ashburn Alley, The Yard, and seating in Sections 140-148, Section 101-103, and CP Rankin Club seats.
- The remaining gates and the entire ballpark will open 90 minutes prior to first pitch.
Saturday and Sunday
- Third Base Gate and Left Field Gate will partially open 2 1/2 hours prior to first pitch. This area includes Pass & Stow, the New Era Team Store, Coca-Cola Corner, Ashburn Alley, The Yard, and seating in Sections 140-148, Section 101-103, and CP Rankin Club seats.
- The remaining gates and the entire ballpark will open 90 minutes prior to first pitch.
Times are subject to change.
Gift Cards
Gift cards may be purchased at phillies.com/giftcard, the New Era Phillies Team Store, at the ticket windows, or by calling 215-463-1000. Gift cards may be redeemed for tickets, concessions and merchandise.
Giveaway Policy
The Phillies¡¯ policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. all kids 14 & under for a kid¡¯s promotion). Eligible fans must receive the item prior to clearing the gate/distribution area. The Phillies are not responsible for any items once they leave the gate/distribution area. Lost or stolen items will not be replaced. Extra/unused tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach Department. For more information, please contact the Phillies Promotions Department at promotions@phillies.com.
Go-Ahead Entry
MLB encourages fans to keep their eyes on the ball with a fast, easy, hands-free way to enter the ballpark using the MLB Go-Ahead Entry lane at Citizens Bank Park (at the First Base Gate, Third Base Gate and Left Field Gate). Fans 18+ simply register using the MLB Ballpark app, and all tickets tied to their account will be enrolled for Go-Ahead Entry.
See full details on Go-Ahead Entry.
Group Outings (groups of 25 or more)
See Ticket Information.
Guest Services
Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5440 or text the word ¡°PHILLIES¡± [space], with issue and location to 69050. Message and data rates may apply.
Guest Code of Conduct
Please refer to the Guest Code of Conduct page of phillies.com.
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Cadillac Hall of Fame Club
The Cadillac Hall of Fame Club combines upscale amenities with fantastic sight lines to provide a unique viewing experience. With seating on the press level, fans have access to private climate-controlled lounges, upscale concessions and full-service bars. For more information call 215-463-1000.
Home Run Liberty Bell
When the Phillies hit one out of the park, fans are treated to a home run show, featuring thousands of LED lights and motion-added fun. It is located in right-center field.