MLB Ballpark Frequently Asked Questions

• MLB has partnered with SeatGeek as its exclusive Fan-to-Fan Ticket Marketplace. For the first time, fans will now be able to list their tickets for sale directly from the MLB Ballpark app.
• MLB Ballpark app users can view a tap story of the upcoming MLB rule changes for the 2023 season to learn more about what¡¯s new on the field.
• The MLB Ballpark app now has dynamic ticket barcodes, including advanced fraud and counterfeit protection with live encryption on each ticket enabled for even greater security. Ticket barcodes will rotate every few seconds and will display animated baseballs along the flanks of the ticket.
• Fans now have more control over the tickets they want to forward through the MLB Ballpark app, with an ability to select which ticket(s) they want to share, while clearly displaying the status of each ticket in their group.
• New MLB Ballpark app users that need to verify their account can be confident that their tickets are safely stored in the app by seeing them in a "pending" state on the Home tab, with a prompt to verify their email to access their tickets.
• Enhanced capabilities for venue content, including access to the native camera for Augmented Reality ("AR") experiences and to invoke the Mobile Wallet for transactions at point of sale ("POS") terminals (at applicable venues).

1. Supported Devices
2. Getting Started
3. Navigation and Usage
4. MLB Ballpark Digital Ticketing
5. Frequently Asked Questions
6. Support Information

Supported Apple Devices:

• iPhone 8 or newer *

Accessing the MLB Ballpark app

The MLB Ballpark app can be downloaded directly from the App Store on Apple devices or Google Play on Android devices. Accessing content in the MLB Ballpark app requires an MLB or a Club.com (e.g., Mets.com) account. If you do not have an existing account, you can create a new account during initial app login.

MLB Ballpark app Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward tickets to friends and family, or receive tickets. These features can be found in the "Tickets" tab, "Wallet" section or on the "Home" tab for upcoming games. For additional information on how to set up and use the new MLB Ballpark app digital ticketing features, please refer to the "MLB Ballpark Digital Ticketing" section below.

For any "Wallet," account, tickets, or related support inquiries, please utilize the MLB Ballpark app Digital Assistant for step-by-step assistance.

Club Loyalty Programs

If you are a member of a participating Club's loyalty program, you can access that program by navigating to the Team tab and tapping on your team's Loyalty program module. The location of this module card may differ from Club to Club based on how that Club has configured its Team tab.

If you are signed in with your MLB/Club.com account associated with the Loyalty program, you will be taken to a digital membership card, where you can view your account information, benefits, and stored value (eCash, if applicable). If your accounts are not successfully linked, you will be provided with Club-specific contact information for assistance. For inquiries about Club Loyalty program usage, your account, reward points, or stored value (eCash), please review the specific information for the Club.

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, forward tickets to friends and family, and sell tickets. These features can be found in the "Tickets" tab, "Wallet" section or on the "Home" tab for upcoming games.

Tickets will display a rotating barcode that automatically refreshes every few seconds, which helps ensure that your tickets are secure and cannot be stolen or duplicated. So, heads up that screenshots will no longer be accepted at gate entrances!

Purchasing Tickets

1. Tap on the "Tickets" tab in the bottom navigation bar and select "Buy Tickets".
2. Make sure you have the correct team selected, or tap on the team name filter to change.
3. Select the game for which you want to buy tickets by tapping on a row with the green ticket icon.
4. Select your seats.
5. Provide account and payment information.
6. Review and complete your purchase.

Verifying Accounts and Accessing Tickets

Why verify my email?

In order to access and manage tickets in the MLB Ballpark app, fans must verify their email, regardless of whether the tickets were purchased or received through a ticket forward. By verifying your email you confirm ownership of the MLB account and associated tickets.

How do I verify my email?

1. Fans need to login with an MLB account the first time they open the MLB Ballpark app. If you don't have an existing MLB account, you can create one as part of the initial onboarding process.
2. Fans who view the "Home" or "Tickets" tabs without a verified account will be prompted to "Please verify your email address or refresh your tickets".
3. Fans can request a verification email be sent to verify their MLB account OR add an email address under "Profile" and "My MLB Account Emails" to link the email associated with their tickets. All MLB Account Emails must be verified in order to access tickets associated with that email.
4. Upon requesting a verification email, an email will be sent to that address asking you to verify that address by tapping on a one-time link.

How can I remove a verified account?

During the verification process, if you've added an incorrect email address OR would like to remove a secondary account that you've previously linked, you can do so within the app.

1. Go to the "Home" tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your "Profile."
2. Click on "My MLB Email Account Emails," where you can see any emails that are linked and their verification status.
3. Tap on "Remove", which will unlock all verified emails with a minus button next to each.
4. Tap on the minus icon next to the email address(es) you wish to remove.
5. Confirm that you want to remove the account by tapping the "Remove" button at the right of the email address.

Important Note: While you can remove secondary email addresses, users cannot remove their primary email address (the one used to login to the MLB Ballpark app).

How do I access my tickets?

Ticket Purchasers

1. To find your purchases in the MLB Ballpark app, go to the "Tickets" tab and click "Wallet" to view the Event card for the ticket(s) that you purchased. If you don't see the Event card, tap on "Refresh" or pull down on the screen to refresh your ticketing inventory. Event cards will display for the next 5 upcoming events in your Wallet. For fans with more than 5 events in their inventory, tap the "View All" link on the top right of the wallet to view all upcoming events.
2. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the "Home" tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on "Add Another Email" at the bottom of the screen, and follow the steps.
3. Click on the Event card, which will take you to your ticket(s), where you can Open tickets to view the barcode for quick and easy scanning at the gate, Add to Apple Wallet (at select Clubs), view ticket details on the ticket back (by pressing the info icon at the bottom right of the ticket face), or Forward Tickets to someone else.
4. If you have tickets to more than one Club that uses Tickets.com as its primary ticketing vendor, you can access tickets across any Tickets.com Club account, provided the email(s) associated with those accounts is linked.

Accepting a Ticket Forward

1. If you received your ticket(s) as the result of a ticket forward from another fan, you will be notified directly by email or you will receive a share link where you can accept tickets from the sender.
   1. If you already have the MLB Ballpark app,
      • For email forwards, if your email that was used to receive your forwarded ticket(s) is verified, your ticket(s) will automatically be accepted and accessible via the MLB Ballpark app.
      • For SMS share links, you will need to tap the link, which will open the MLB Ballpark app, where your ticket(s) will automatically be accepted and accessible.
   2. If you do not already have the MLB Ballpark app downloaded,
      • For email forwards, clicking "Accept Tickets" will take you to an MLB.com ticket acceptance page, where you can either accept or reject the ticket(s). Once you have accepted the ticket(s), you will be prompted to download the MLB Ballpark app, verify your account and will be able to access your tickets.
      • For SMS share links, clicking "Accept Tickets" will take you to an MLB.com ticket acceptance page, where you can either accept or reject the ticket(s). Once you have accepted the ticket(s), you can click on a button that, based on the OS of your device, will route you to the appropriate app store, from where you can download the MLB Ballpark app to access your tickets.
2. The sender and recipient will be notified by email when the forward is complete.
3. Next, go to the "Tickets" tab and click "Wallet" to view the Event card for the ticket(s) you just accepted. If you don't see the Event card, tap on "Refresh" or pull down on the screen to refresh. Event cards will display for the next 5 upcoming events in your Wallet. For fans with more than 5 events in their inventory, tap the "View All" link on the top right of the wallet to view all upcoming events.
4. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the "Home" tab in the bottom navigation bar, click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on "Add Another Email" at the bottom of the screen, and follow the steps.
5. Click on the Event card, which will take you to your ticket(s), where you can Open tickets to view the barcode for quick and easy scanning at the gate, Add to Apple Wallet (at select Clubs), view ticket details on the ticket back (by pressing the info icon at the bottom right of the ticket face), or Forward Tickets to someone else.
6. If you have tickets to more than one Club that uses Tickets.com as its primary ticketing vendor, you can access tickets across any Tickets.com Club account, provided the email(s) associated with those accounts is linked.

Scanning a Ticket at the Ballpark

Quickly access your tickets in the MLB Ballpark app via the "Home" tab for your next upcoming game by tapping "Open Tickets", which will take you directly to your ticket barcode(s) so you can quickly scan to enter at entrance gates. If you have more than one ticket, this view will default to your first ticket, and you can swipe left to view additional tickets in the carousel. You will need to scan each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

At select Clubs, if you have added your ticket(s) to Apple Wallet, you can use NFC (near-field communication) to tap and go for entry into the ballpark. If you have more than one ticket, this view will default to the first ticket, and you can swipe left to view and tap additional tickets in the carousel. You will need to tap each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

You can also access your tickets from the "Tickets" tab, "Wallet" section. Simply tap on the Event card or click "Open Tickets", which will display a list of your tickets. From the list view, tap "Open" to see the "Scan View" of your ticket for display at ballpark entrance gates. This view will display your event information, seating information, and account information. If you have multiple tickets or parking passes, you can swipe through them in "Scan View". You will need to scan each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

If you need additional assistance, please refer to the Verifying Accounts and Accessing Tickets section.

Forwarding and Receiving a Ticket

Forwarding a Ticket

Go to the "Wallet" section of the "Tickets" tab and tap on the Event card for which you want to forward tickets. From this ticket list view, you will see a list of all of your tickets for that event. Click the "Forward Tickets" button at the bottom of the screen, which will enable you to select the ticket(s) you wish to transfer to someone else.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to Forward Tickets will not be available, as the "Forward Tickets" button will not be displayed.

For an Individual Ticket:

1. Tap on the circle to the left of the ticket to select the specific ticket you would like to forward. A blue check mark will appear next to the selected ticket.
2. Tap the "Forward Tickets" button and choose your delivery method.
   • Previously Used Emails - A list of prior emails to which you have successfully completed a forward in the past may appear here. Tap on an email from this list to immediately forward a ticket to the selected email without needing to manually type the email or open your device contacts.
   • Via Email - An email address is required; a name and message are optional.
   • Share Link - A link will be copied for you to share.
   • Select from Contacts - Your device's Contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored on your device). If an email is selected, the individual's name and email address will be populated. Tap "Send" to forward. If a phone number is selected, you will be able to forward the ticket via SMS.

For Multiple tickets:

1. Tap on the circle to the left of the ticket to select the specific tickets you would like to forward. Check marks will appear next to the selected tickets.
2. Tap on "Forward Tickets" at the bottom of the screen and choose your delivery method.
   • Previously Used Emails - A list of prior emails to which you have successfully completed a forward in the past may appear here. Tap on an email from this list to immediately forward a ticket to the selected email without needing to manually type the email or open your device contacts.
   • Via Email - An email address is required; a name and message are optional.
   • Share Link - A link will be copied for you to share.
   • Select from Contacts - Your device's Contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored on your device). If an email is selected, the individual's name and email address will be populated. Tap "Send" to forward. If a phone number is selected, you will be able to forward the ticket via SMS.

The ticket will be moved into a "Forward Pending" state until the ticket is accepted.

If you are the original ticket purchaser, you can revoke the ticket forward at any time up until the ticket is scanned for entry. However, if you received the ticket as the result of a forward, you can revoke subsequent ticket forwards at any time up until the ticket is scanned for entry, provided that the forward recipient does not forward the ticket to someone else. The original ticket purchaser, however, retains perpetual rights to revoke the ticket back to him/herself, regardless of whether it has been subsequently forwarded, up until the ticket is scanned for entry.

To see the current status of all of your tickets, go to the "Wallet" section of the "Tickets" tab and tap on the Event card to see the status of forwarded tickets, e.g., when pending or accepted by the recipient. You can also cancel a pending Forward by clicking on "Cancel" to the right of the ticket, or you can recall an accepted ticket by clicking on "Recall" to the right of the ticket.

To track all of your sent and received forwards, go to the "Tickets" tab and tap on the ticket forward icon in the top right-hand corner of the screen. From here, you can click on the down chevron icon to toggle between teams. Click into an event to see ticket details, including the date received, date accepted, and current status, e.g., Revoked.

For more information, please refer to the Ticket Forwarding section above.

Canceling a Forward

Fans who forward tickets have the option of canceling the Forward at any time via the MLB Ballpark app. There are three ways in which the sender can cancel their forwarded ticket(s):

Cancel via Scan View

1. Tap into the "Tickets" tab.
2. Select the Event card for the desired game.
3. Locate the Forwarded ticket(s), noted by the Forward arrow icon next to them and the Forward status description below the seat information.
4. Tap on the section, row, and seat to enter the "Scan View" mode.
5. Tap the "Recall Forward" button located directly on the ticket.
6. To confirm you wish to recall the ticket, select "Yes".
7. If Yes is tapped, you will see the ticket re-activate on your screen.
8. The recipient who had their ticket(s) revoked will receive an email letting them know.

Cancel via Event Ticket List View

1. Tap into the "Tickets" tab.
2. Select the Event card for the desired game.
3. Locate the Forwarded ticket(s), noted by the Forward arrow icon next to them and the Forward status description below the seat information.
4. Tap on the "Cancel"/"Recall" button along the right side. (If the recipient has accepted the ticket(s), it will say "Recall". If the recipient has not yet accepted the ticket(s), it will say "Cancel".
5. A confirmation message will be displayed.
6. If "Yes" is tapped, you will see the ticket re-activate on your screen.
7. The recipient who had their ticket(s) revoked will receive an email letting them know.

Cancel via Forward History

1. Tap into the "Tickets" tab.
2. Tap on the ticket forward icon in the top right-hand corner of the screen (it looks like a ticket with an arrow).
3. From here, you can click on the down chevron icon to toggle between teams. Once selected, you will see your entire Forward History for that team.
   Click into an event to see ticket details.
4. You will see ALL of your forwarded tickets for that event.
5. If a ticket Forward has yet to be canceled, there will be a "Cancel Forward" link next to the individual ticket.
6. Tap the "Cancel Forward" link, and a confirmation message will be displayed.
7. If "Yes" is tapped, you will see a status of "Revoked" on that ticket if it had been accepted and "Canceled" if it had not yet been accepted.
8. The recipient who had their ticket(s) revoked will receive an email letting them know.

Receiving a Ticket Forward

To accept a ticket forward, please see the Accepting a Ticket Forward section.

Selling Tickets on SeatGeek

To sell your tickets from the Ballpark app please complete the following steps. You will be directed to SeatGeek, the official marketplace of Major League Baseball, to list your tickets for sale.

1. Tap on the "Tickets" tab in the Ballpark app
2. Select the event with the tickets you want to sell. Note: you can only sell tickets within the same event. Tickets for multiple events need to be listed for sale separately.
3. Tap the Sell Tickets button
4. Select the tickets you want to sell. Note: not all tickets are able to be resold, see ticket terms for details.
5. Tap the Sell Tickets button
6. Tap "Sell Tickets" on the confirmation modal directing you to SeatGeek
7. Sign up or Login to your SeatGeek account
8. When logged into SeatGeek, select the seats to be listed for sale, payout method, price and original ticket price
9. Confirm your ticket listing and your ticket(s) will be officially listed on SeatGeek's marketplace and your ticket status will be reflected in the Ballpark app.

What should I do if I am unable to present my tickets using the MLB Ballpark app?

If you are unable to access your tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance or select the Digital Assistant chat icon at the top right-hand corner of the "Home" or "Tickets" tab.

If you do not remember your MLB account password, you can request a new password for your MLB account by tapping on "Forgot Password?" on the login screen.

What ballparks support digital ticketing?

All 30 major league ballparks support digital ticketing for the 2024 season.

What ballparks support club loyalty programs?

Club Loyalty Program Support

For inquiries about Club loyalty program usage, your account, tickets, reward points, or stored value (eCash), please review the specific contact information for the Club which is listed in the app.

Ticketing Support

For all inquiries regarding ticket accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance. For self-service remediation in the app, select the chat icon from the "Home" or "Tickets" tab to follow step-by-step instructions in the Ballpark Digital Assistant chatbot.

If you have any questions about the "Wallet" section of the ¡°Tickets¡± tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

MLB Ballpark App Support

If you have any questions or require troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-244-2291 (US) or 315-203-6761 (International).

Customer Support Hours:

• Monday through Saturday 12 p.m. to Midnight ET
• Sunday 12 p.m. to 10 p.m. ET

Customer Support remains open until the conclusion of the last game each day.

Customer Support will remain closed on the following days: November 5th, 2024, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.