Giants Season Ticket Terms & Conditions

San Francisco Giants Season Ticket Purchase Agreement

San Francisco Giants ¨C 24 Willie Mays Plaza, San Francisco, CA, 94107 ¨C (415) 972-2255

This San Francisco Giants Season Ticket Purchase Agreement (the ¡°Agreement¡±) is entered into by the Account Holder, on the one hand, and China Basin Ballpark Company LLC and San Francisco Giants Baseball Club LLC (together ¡°the Venue¡±), on the other hand, as of the date that full or partial payment is received for the Tickets by the Venue. This Agreement shall apply, as applicable, to the purchase of Tickets as defined below, including without limitation Season Tickets (Regular Season Full Package, Regular Season Half Package, or any other season ticket package) for Giants games at Oracle Park and/or the Spring Training Full Season Ticket Package for Spring Training games at Scottsdale Stadium. IMPORTANT: Please review the Arbitration Agreement and Class Action Waiver set forth below carefully, as it will require you to resolve disputes with Venue and Affiliates on an individual basis through final and binding arbitration. Please review Section 19 for information related to exposure to COVID-19 and other communicable diseases.

By entering into this Agreement, the Account Holder agrees as follows:

1. For purposes of this Agreement, the ¡°Account Holder¡± is any persons or entities named as the Account Holder on the corresponding My SF Tix Account. The ¡°Account¡± is the revocable license granted by this Agreement to the Account Holder to purchase the Tickets specified on the ticket invoice provided to the Account Holder by the Venue for the price, seat location, and ¡°Season¡± set forth on such invoice, or otherwise set forth on the Account Holder¡¯s My SF Tix transaction page. Each ¡°Ticket¡± represents a limited, revocable license granted by the Venue to enter, as applicable, Oracle Park or Scottsdale Stadium (each, as applicable, the ¡°Ballpark¡±), attend a San Francisco Giants baseball game (the ¡°Event¡±), and occupy the seat location identified on the applicable Ticket. The ¡°Ticket Holder¡± is the person who actually uses the Ticket on the day of an Event. The Venue reserves the right to set a limit on how many Tickets the Account Holder may purchase. The ¡°Affiliates¡± are San Francisco Baseball Associates LLC (¡°SFBA¡±) and any other person or entity now or hereafter in control of, controlled by or under common control with SFBA and/or the Venue. The ¡°MLB Entities¡± are the Office of the Commissioner of Baseball, Major League Baseball Properties, Inc., the Venue, Affiliates, MLB Advanced Media, L.P. and its related entities, The MLB Network, LLC, each of the Major League Baseball Clubs, and each of their respective past, present and future subsidiaries, affiliates, agents, officers, employees and owners.
2. All Ticket sales are final and no refunds or exchanges will be made by the Venue, except as expressly provided in this Agreement. The Venue reserves the right to control the time, place and manner of distribution of Tickets.

Account Holder understands and agrees that the Venue and/or its Affiliates may cancel, postpone, or limit seating capacity for certain or all Events to which Tickets purchased under this Agreement grant access. Account Holder expressly acknowledges that such actions may prevent Account Holder from using Tickets purchased under this Agreement and/or from accessing Account Holder¡¯s designated seat location(s). If an Event is cancelled and not rescheduled, or if Account Holder is prohibited from accessing the seat location(s) on the Ticket(s) (each an ¡°Impacted Game¡±), Account Holder may (i) obtain a refund or credit equal to the purchase price allocated to the Impacted Game Ticket(s) or, to the extent available (ii) elect to be seated in a different seating location offered by the Venue in its discretion. The foregoing shall be Account Holder¡¯s sole and exclusive remedy for any Impacted Games. In the event of a limited capacity game, the Venue shall retain full discretion and control over determinations related to Ballpark access, seating, and operations, including without limitation, seating dispersal, order of seating priority, seating relocations, entry and exit times and procedures, restrictions on concessions, restrictions on movement within and about the Ballpark, and mandatory face coverings and other safety precautions.

2. A. Automatic Renewal Plans for Season Ticket Packages: This Section 2.A applies to auto-renewal plans for Season Ticket packages. To the extent that there is a conflict between the terms of this paragraph and other terms of this Agreement, the terms in this paragraph shall take precedence. By purchasing auto-renewal plans for Season Ticket packages, you acknowledge that you have read, understand, and agree to these terms. If you do not agree to the entirety of these terms, you may not purchase auto-renewal plans. Giants reserves the right to update, change, modify, amend, and/or replace any portion or aspect of these terms at any time, with or without notice, by posting updates and/or changes to our website. It is your responsibility to check our website periodically for changes and updates. By using Season Tickets associated with the auto-renewal plans following the posting of any changes or updates to these terms, you acknowledge and accept all such changes and updates. Notwithstanding the foregoing, we will provide you notice of any material changes to the provisions of these terms that relate to automatic renewal or cancellation, as well as any changes in the pricing of your Season Tickets associated with the auto-renewal plans before those changes are implemented. Your payment for the auto-renewal plans for Season Tickets will depend on the type of Season Tickets and the payment schedule you selected during the purchase of your plan as set forth below.

ORACLE PARK SEASON TICKETS:

Pay in Full Season Ticket packages will be charged each year on or about September 15. 4 Installment Payment Plan Season Ticket packages will be charged each year in 4 installments (40% on or about September 15 and 20% on or about each of November 15, January 16 and February 15). After your initial payment, you may cancel your auto-renewal plan at any time, and you will not be billed for any future auto-renewal plan fees. The initial term of your auto-renewal plan will run from the date of initial payment through September 15 each auto-renewal term will run from September 15 through September 14 of the following year.

By purchasing auto-renewal plans for Season Ticket packages, you understand, acknowledge, and agree that your plan will automatically renew for each successive year until you cancel pursuant to the cancellation procedures set forth in the following section of these terms. You may cancel your plan at any time, but all prepaid fees are nonrefundable.

Once you purchase an auto-renew plan for Season Tickets, we will automatically process your fees in accordance with the payment schedule you selected during the purchase of your auto-renew plan for Season Tickets. We will continue to automatically process your fees each year thereafter in accordance with the payment schedule you selected during the purchase of your auto-renew plan for Season Tickets (Pay in Full Season Ticket packages will be charged each year on or about September 15 and 4 Installment Payment Plan Season Ticket packages will be charged each year in 4 installments: 40% on or about September 15 and 20% on or about each of November 15, January 16 and February 15), at the then-current fee amount, until you cancel your auto-renewal plan. By purchasing an auto-renew plan for Season Tickets, you acknowledge and agree that fees will be charged to your credit/debit card on a recurring basis, without further authorization from you, and you accept full responsibility for all such recurring charges prior to cancellation. We will provide you advance notice of any material change to your plan, including for example the amount of your fee, before the change takes effect.

Cancellation of Automatic Renewal Season Tickets. To cancel your auto-renew Season Tickets, you must take the following action: send an e-mail to us at [email protected] or call us at 415.972.2255.

A cancellation will become effective at the end of your then-current auto-renewal term. All auto-renewal plans for Season Ticket fees charged to your credit/debit card prior to cancellation are nonrefundable and in no event will the Giants provide a partial or pro-rated refund. For example, if your recurring auto-renewal plan fee is scheduled to be charged to your credit/debit card on September 15, you must cancel prior to September 15 to avoid that charge; if you cancel your auto-renewal plan on or after September 15, no amount of the fee charged to your credit/debit card on or about September 15 will be refundable, and your plan will continue until the end of the then-current plan term.

SCOTTSDALE STADIUM SEASON TICKETS:

Pay in Full Season Ticket packages will be charged each year on or about December 1. 2 Installment Payment Plan Season Ticket packages will be charged each year in 2 installments (50% on or about December 1 and 50% on or about February 1). After your initial payment, you may cancel your auto-renewal plan at any time, and you will not be billed for any future auto-renewal plan fees. The initial term of your auto-renewal plan will run from the date of initial payment through December 1 each auto-renewal term will run from December 1 through November 30 of the following year.

By purchasing auto-renewal plans for Season Ticket packages, you understand, acknowledge, and agree that your plan will automatically renew for each successive year until you cancel pursuant to the cancellation procedures set forth in the following section of these terms. You may cancel your plan at any time, but all prepaid fees are nonrefundable.

Once you purchase an auto-renew plan for Season Tickets, we will automatically process your fees in accordance with the payment schedule you selected during the purchase of your auto-renew plan for Season Tickets. We will continue to automatically process your fees each year thereafter in accordance with the payment schedule you selected during the purchase of your auto-renew plan for Season Tickets (Pay in Full Season Ticket packages will be charged each year on or about September 15 and 2 Installment Payment Plan Season Ticket packages will be charged each year in 2 installments: 50% on or about December 1 and 50% on or about February 1, at the then-current fee amount, until you cancel your auto-renewal plan. By purchasing an auto-renew plan for Season Tickets, you acknowledge and agree that fees will be charged to your credit/debit card on a recurring basis, without further authorization from you, and you accept full responsibility for all such recurring charges prior to cancellation. We will provide you advance notice of any material change to your plan, including for example the amount of your fee, before the change takes effect.

Cancellation of Automatic Renewal Season Tickets. To cancel your auto-renew Season Tickets, you must take the following action: send an e-mail to us at [email protected] or call us at 415.972.2255.

A cancellation will become effective at the end of your then-current auto-renewal term. All auto-renewal plans for Season Ticket fees charged to your credit/debit card prior to cancellation are nonrefundable and in no event will the Giants provide a partial or pro-rated refund. For example, if your recurring auto-renewal plan fee is scheduled to be charged to your credit/debit card on December 1, you must cancel prior to December 1 to avoid that charge; if you cancel your auto-renewal plan on or after December 1, no amount of the fee charged to your credit/debit card on or about December 1 will be refundable, and your plan will continue until the end of the then-current plan term.

3. The terms and conditions applicable to the Tickets and the Account include those provided: (a) in this Agreement; (b) on each Ticket and the online ticketback at /giants/tickets/ticketback (which are incorporated by reference in this Agreement); (c) elsewhere on the San Francisco Giants website at www.sfgiants.com; (d) on any signage at, as applicable, Oracle Park and Scottsdale Stadium; and (e) in writing by authorized Venue personnel.

The Venue reserves the right to amend or supplement the terms and conditions contained in this Agreement. Information about, and/or revisions or amendments to the terms and conditions may be posted on www.sfgiants.com, /giants/tickets/ticketback or /giants/tickets/season-tickets/holders/terms from time to time. It is the responsibility of Account Holder to read and comply with all information. The Venue is not responsible for problems, losses or inconveniences experienced because Account Holder did not read information regarding the Account or this Agreement.

4. Accounts shall not be assigned or transferred in any manner, whether voluntarily or by gift, bequest, or operation of law, by the Account Holder to any person or entity without the express written consent of the Venue. In the event of any purported transfer, offer of transfer, or attempted transfer of an Account to a person or entity, the Venue has the right, but not the obligation, to terminate this Agreement and the Account. Only the Account Holder of record is allowed to make any changes to the Account. Account Holders should contact the Venue by mail or phone if contact information changes.
5. The Venue reserves the right to terminate an Account and revoke the license granted to an Account Holder through this Agreement or granted through a Ticket without any refund or compensation if, in the Venue¡¯s sole discretion, an Account Holder or Ticket Holder materially breaches this Agreement or violates any of the applicable terms and conditions set forth herein, or otherwise acts in any manner that may compromise the public¡¯s safety or the public¡¯s enjoyment of San Francisco Giants baseball games. In addition, and without limitation to the foregoing, if Account Holder (a) violates any provision of this Agreement, (b) fails to comply with any applicable payment deadline or other condition or restriction, (c) misrepresents or fails to properly disclose to the Venue whether an Account is a Broker Account, and/or (d) engages in, or permits the use of their Tickets by any person who engages in, conduct prohibited by Venue or Ballpark policies, such Account shall be deemed a "Disqualified Account." The Venue reserves the right, in its sole discretion, to not offer, sell or issue tickets to the Disqualified Account for any Tie-Breaker Game(s), National League Wild Card Game(s), National League Division Series ("NLDS"), National League Championship Series ("NLCS") or World Series (collectively, "Post-Season Games"), exhibition games or other events held at the Ballpark (collectively the "Non-Regular Season Events").
6. The sale, attempted sale or other transfer for value of over 75% of Tickets purchased for a single seat location over the course of or for a Season to other persons or entities shall define an Account as a "Broker Account" for the purposes of this Agreement, and shall constitute a material breach of this Agreement (the ¡°Resale Cap¡±). To the extent that an Account Holder holds a Charter Seat License or Club Seat License from China Basin Ballpark Company LLC (a ¡°Seat License¡±), the Resale Cap shall not apply to Tickets purchased pursuant to such Seat License. The Venue reserves the right in its sole discretion to designate an Account as a Broker Account and the Venue may consider factors other than the Resale Cap, including without limitation, whether an Account Holder is in the business of purchasing and selling tickets and the number of seats purchased by Account Holder.
7. This Agreement and the Account may be terminated, and the personal license represented thereby revoked, immediately by the Venue if the Account Holder (whether an individual or legal entity) becomes insolvent, makes a general assignment for the benefit of creditors, suffers or permits the appointment of a receiver for its business or assets, or becomes subject to any proceeding under any bankruptcy or insolvency law, whether domestic or foreign, or has otherwise ceased to conduct business.
8. Certain Accounts may be eligible to receive benefits, experiences and/or discounts ("Benefits"), in addition to their Tickets. Determinations about Accounts that qualify for such Benefits are at the sole discretion of the Venue. Benefits may be modified, revoked or terminated by the Venue at any time and for any reason, without compensation or damages of any kind. Broker Accounts will not be eligible for Benefits.
9. For an Account Holder that holds a Seat License, (a) to the extent that the Seat License provides for any rights or benefits (e.g., amenities or parking), Account Holder's eligibility for such rights or benefits arises solely, if at all, by operation of the Seat License and is subject to all of the limitations contained therein, and (b) this Agreement, and any rules or policies implemented hereunder, constitute the terms offered, adopted, and established by Licensor (as that term is defined in the Seat License) and the Giants pursuant to that Seat License, and are binding on the Account Holder.
10. Tickets shall not be resold or offered for resale in a manner or at a price in violation of this Agreement or any applicable law or regulation. While at the Ballpark, all spectators, including without limitation, Account Holders and Ticket Holders, shall comply with all applicable federal, state, and/or local laws, ordinances, rules, and regulations, and any policies established by the Venue.
11. Absent express, written consent from the Venue, the Account and Tickets obtained by the Account Holder shall not be used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes.
12. Tickets are offered for the Season only. The Account does not confer any ownership or leasehold rights on Account Holders. Nothing contained in this Agreement grants or shall be deemed to grant to the Account Holder, and Account Holder does not, by virtue of being an Account Holder, have, any right or option whatsoever to purchase Ticket(s) for any season after the Season or for the same seat locations that are assigned to the Account for the Season. To the extent that an Account Holder holds a Seat License, any future right to purchase Tickets arises solely, if at all, by operation of the Seat License. Ticket sales in future seasons are subject to any changes, limitations and/or deadlines that have been or may be imposed by the Venue. In particular, and without limitation to the foregoing, the Venue expressly reserves the right to:

(a) change Ticket and/or Account policies and prices at any time and for any reason;

(b) disallow Benefits or apply Benefits differently to different Accounts, including without limitation Broker Accounts;

(c) charge an administrative fee in connection with any reissuance of Tickets that are lost or stolen, or any approved correction or change to Account information;

(d) refuse to sell future Tickets to any individual or entity in its sole discretion.

13. The Venue may, in its sole discretion, offer tickets to the Account Holder, through the Account, for Non-Regular Season Events, subject to any rules set forth by Major League Baseball ("MLB") or the applicable Non-Regular Season Event promoter.
14. If the Venue is authorized by MLB to issue Postseason Game tickets, eligible Account Holders may be entitled to purchase one ticket for every possible Postseason Game for each seat held in the Account. Not all Accounts, including without limitation Broker Accounts, may be eligible for Postseason Game priority seating or tickets. All terms and conditions that apply to Tickets, including those contained in this Agreement, shall apply to Postseason Game Tickets purchased by eligible Account Holders. Postseason Game Tickets may be subject to additional terms and conditions. The Venue reserves the right to offer eligible Account Holders relocated seats for Postseason Games. To the extent that any Postseason games purchased by an Account Holder are not played, Account Holders may be offered the opportunity to request the amount paid for un-played Postseason Games be applied to future Ticket charges. In the event that an Account Holder opts to have such amounts applied to future Ticket charges, however, such decision does not automatically confer any right on the Account Holder to purchase Tickets in the future. The Venue reserves the right to refund any amounts paid for un-played Postseason Games to Account Holder, without interest or damages of any kind, in the event that the Venue determines, in its sole discretion, not to grant Account Holder a license to purchase Tickets in the future.
15. The Venue or its Affiliates may provide an electronic ticket exchange and/or transfer system (the "System") to eligible Account Holders. Any and all use of the System is subject to the terms and conditions of this Agreement and with those associated with accessing the System. The Venue reserves the right to suspend, modify, replace and/or cancel the System at any time in its sole discretion. The Venue reserves the right to cancel access to the System in the event any Account Holder violates this Agreement and/or the terms and conditions associated with accessing the System. Any errors or mismanagement of the System by Account Holder shall not be the responsibility of the Venue or its affiliates.
16. The Venue and its Affiliates are not responsible for lost Tickets, stolen Tickets, or Tickets left at another location. Tickets may be replaced at the sole discretion of the Venue which may impose an additional cost. Stolen Tickets will be replaced only upon written request made by the Account Holder, accompanied with a police report identifying the theft of the Tickets. In the event the Venue replaces any Ticket, the replacement Ticket will be honored over the original Ticket in all cases and the original Ticket will be null and void.
17. All pre-game or post-game events at the Ballpark, including but not limited to, pyrotechnic displays, post-game concerts or other promotions are subject to cancellation. No part of the Ticket purchase price will be refunded in the event of such cancellation.
18. ASSUMPTION OF RISK/RELEASE OF CLAIMS/INDEMNITY: Account Holder recognizes that attendance of Account Holder, Ticket Holder, and/or any minor child accompanying Account Holder/Ticket Holder (¡°Minor(s)¡±) at the Event is voluntary and may result in personal injury (including death) and/or property damage and agrees to stay alert and remain aware of his/her surroundings and the surroundings of Minor(s). By using this Ticket or by attending, observing or participating in the Event, Account Holder, on behalf of himself/herself, Ticket Holder(s), and Minor(s), acknowledges and understands that attendance at the Event constitutes participation in a sports, entertainment and/or recreational activity, and knowingly and voluntarily assumes all risks and dangers associated with Account Holder, Ticket Holder, and/or Minor(s): (i) being a spectator before, during, and after a baseball game (including all warm-ups, practices, pre-game, post-game and between-inning activities, promotions and competitions), and (ii) attending, observing or participating in the Event, including but not limited to all activities, risks and dangers occurring or originating on and off the playing field, spectator stands, concession areas, convenience areas, and pedestrian areas, in each case, whether any such risk or danger occurs prior to, during or subsequent thereto, including specifically (but not exclusively) the danger of being injured by thrown bats; bat fragments; thrown or batted balls; thrown, dropped, or launched items; projectiles; persons; animals; other hazards or distractions; and any incidents or accidents associated with crowds of people or the negligence or misconduct of other spectators. Account Holder agrees that: (a) the MLB Entities (including but not limited to the Venue and its Affiliates), (b) the owners and operators of the venues in which the MLB games are played (¡°Facilities¡±), and event sponsors, contractors, vendors, operators, agencies and advertisers of the MLB Entities and Facilities, and their successors and assigns; (c) licensees, and retail, concession, broadcast and media partners of the MLB Entities; (d) press and other media; (e) all other Major League Baseball related entities, (f) the Ballpark and each and every owner and operator thereof, (g) any local or state governmental body associated with the Ballpark, (h) the ticket manufacturer and/or provider, (i) vendors that may provide testing or medical services; (j) entities and individuals providing accommodation and transportation to or from the Facilities; (k) other entities and individuals who enter the Facilities; and (l) the respective past, present, and future parent, subsidiary, affiliated and related companies and officers, directors, owners, partners, managers, coaches, players, members, employees, agents, licensees, contractors, sub-contractors, insurers, representatives, successors, assigns of each of the foregoing entities and persons (subsections (a) through (l), collectively, the ¡°Released Parties¡±), will not be responsible for any personal injury (including without limitation death), property damage, or other loss suffered as a result of Account Holder¡¯s, Ticket Holder¡¯s and/or Minor(s)¡¯: (x) participation in, attendance at, and/or observation of the Event and/or (y) the negligence of any of the Released Parties, but excluding any losses caused by the Released Parties¡¯ willful misconduct or gross negligence (collectively, the ¡°Released Claims¡±). Account Holder hereby releases, forever discharges, and covenants not to sue the Released Parties from and against any and all Released Claims and/or any other claims which Account Holder, Ticket Holder, and/or Minor(s) has or may have for invasion of privacy, defamation, violation of any right of publicity, right of privacy or any other cause of action arising out of the production, reproduction, distribution, transmission, publication, public performance, broadcast or exhibition of advertisements, promotions, content, programs and/or materials in which recordings or photographs of Account Holder, Ticket Holder, or Minor(s) from the Event appear.

BY ATTENDING AND/OR PARTICIPATING IN THE EVENT, ACCOUNT HOLDER, ON HIS/HER OWN BEHALF AND ON BEHALF OF TICKET HOLDER(S) AND/OR MINOR(S), IS DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE RELEASED PARTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

IF MINOR(S) IS/ARE ACCOMPANYING ACCOUNT HOLDER TO THE EVENT, ACCOUNT HOLDER IS DEEMED TO HAVE GIVEN ALL OF THE FOREGOING GRANTS OF RIGHTS, RELEASES AND WAIVERS ON BEHALF OF SUCH MINOR(S) AS THEIR PARENT OR GUARDIAN OR AS THE AUTHORIZED AGENT OF THEIR PARENT OR GUARDIAN. IF ACCOUNT HOLDER DOES NOT CONSENT TO GRANT OR IS NOT AUTHORIZED TO GRANT SUCH RIGHTS, RELEASES AND WAIVERS ON BEHALF OF THE ACCOMPANIED MINOR(S), ACCOUNT HOLDER MUST IMMEDIATELY LEAVE THE BALLPARK WITH THE MINOR(S).

Account Holder will indemnify, defend and hold harmless the Released Parties from and against any and all demands, suits, claims, costs (including reasonable attorneys¡¯ fees and expenses), expenses and liability arising out of, incidental to or related in any way to (i) Account Holder¡¯s, Ticket Holder(s)¡¯, and/or Minor(s)¡¯ attendance at, observation of, and/or participation in an Event, (ii) Account Holder¡¯s, Ticket Holder(s)¡¯ and/or Minor(s)¡¯ acts or omissions, or (iii) Account Holder¡¯s breach of any of the terms, conditions or representations made in the Agreement.

19. COVID-19 and Other Infectious and/or Communicable Diseases, Viruses, Bacteria or Illnesses:

This section is an acknowledgement and express assumption of risk and release of liability in any way related to or arising from being exposed to or contracting COVID-19 (as defined by the World Health Organization) and any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other communicable and/or infectious diseases, viruses, bacteria or illnesses or the causes thereof (collectively, ¡°Communicable Disease¡±) in and around any part of the Ballpark or surrounding grounds or parking areas, to which a Ticket purchased under this Agreement provides access. Account Holder is acknowledging and confirming on its behalf, and on behalf of any individual who uses a Ticket purchased by Account Holder (including any Minor(s)), both now and in the future, that Account Holder understands and expressly assumes the risk that Account Holder (or any other user of a Ticket) may be exposed to COVID-19 or other Communicable Disease. Account Holder expressly understands that these risks include contracting COVID-19 or other Communicable Disease and the associated dangers, medical complications and physical and mental injuries, both foreseen and unforeseen, that may result from contracting COVID-19 or other Communicable Disease. Account Holder further acknowledges and understands that any interaction with the general public poses an elevated, inherent risk of being exposed to and contracting Communicable Disease, including, but not limited to, COVID-19, that it cannot be guaranteed that Account Holder will not be exposed, and that as such, potential exposure to or contraction of COVID-19 or other Communicable Disease are risks inherent in Account Holder¡¯s decision to use the Tickets that cannot be eliminated. Account Holder further acknowledges and understands that, if infected with COVID-19 or other Communicable Disease, Account Holder may infect others whom Account Holder subsequently comes in contact with, even if Account Holder is not experiencing or displaying any symptoms of illness, and that the risk of spreading COVID-19 or other Communicable Disease to others remains at all times. Accordingly, Account Holder further agrees that he/she will not utilize any Ticket, or knowingly allow another person to utilize any Ticket, if within fourteen (14) days preceding the Event, Account Holder or the individual using the Ticket has:

1. a) tested positive or presumptively positive for COVID-19 or other Communicable Disease or been identified as a potential carrier of COVID-19 or other Communicable Disease; OR
2. b) experienced any symptoms commonly associated with COVID-19 or other Communicable Disease; OR
3. c) traveled to a country that is subject to a U.S. State Department Level 4 ¡°Do Not Travel¡± health advisory or a CDC Level 3 Travel Health Notice (each, a ¡°Prohibited Country¡±); OR
4. d) been in direct contact with or the immediate vicinity of (collectively, the ¡°Encounter¡±) any person who is either confirmed or suspected of being infected with COVID-19 or other Communicable Disease or who has travelled to a Prohibited Country within the fourteen (14) days preceding the Encounter.

Account Holder agrees that this section is intended to be a binding and full waiver of claims and release of liability with respect to any controversy, claim or dispute that may arise out of or during use of this ticket that is related to exposure to or the contraction of COVID-19 or other Communicable Disease.

SPECIFICALLY, ACCOUNT HOLDER AGREES THAT ACCOUNT HOLDER, ON BEHALF OF HIS/HERSELF AND HIS/HER PERSONAL REPRESENTATIVES, HEIRS, SPOUSE, GUARDIANS, EXECUTORS, ADMINISTRATORS, SUCCESSORS, ASSIGNS AND NEXT OF KIN HEREBY WAIVE, RELEASE, DISCHARGE, HOLD HARMLESS AND AGREE NOT TO SUE THE VENUE AND/OR ANY OTHER OF THE RELEASED PARTIES WITH RESPECT TO ANY CLAIM, LIABILITY OR DEMAND OF WHATEVER KIND OR NATURE, EITHER IN LAW OR IN EQUITY (INCLUDING, WITHOUT LIMITATION, FOR PERSONAL INJURIES OR WRONGFUL DEATH) THAT MAY ARISE IN CONNECTION WITH, OR RELATE IN ANY WAY TO, EXPOSURE TO OR CONTRACTION OF COVID-19 OR OTHER COMMUNICABLE DISEASE FOLLOWING USE OF A TICKET, OR DURING PARTICIPATION IN ANY RELATED ACTIVITIES ARRANGED, PROMOTED AND/OR SPONSORED BY THE VENUE, ITS AFFILIATES, OR OTHER RELEASED PARTIES, INCLUDING, WITHOUT LIMITATION, THOSE CLAIMS THAT ARISE AS A RESULT OF: (I) THE NEGLIGENCE OF ANY OF THE RELEASED PARTIES, AND/OR (II) THE INHERENT RISKS ASSOCIATED WITH VISITING ANY VENUE DURING ANY COMMUNICABLE DISEASE EPIDEMIC OR PANDEMIC, INCLUDING THE COVID-19 PANDEMIC. ACCOUNT HOLDER FURTHER AGREES THAT THE FOREGOING RELEASE OF LIABILITY AND COVENANT NOT TO SUE EXTENDS TO AND ENCOMPASSES ANY AND ALL CLAIMS, LIABILITIES OR DEMANDS THAT RELATE IN ANY WAY TO EXPOSURE TO OR CONTRACTION OF COVID-19 OR OTHER COMMUNICABLE DISEASE, BY ANY OTHER INDIVIDUAL, INCLUDING BUT NOT LIMITED TO MINOR CHILDREN AND/OR FAMILY MEMBERS, AS A RESULT OF USING TICKETS AND/OR AS A RESULT OF THEM BEING EXPOSED TO COVID-19 OR OTHER COMMUNICABLE DISEASE BY ACCOUNT HOLDER. TO THE EXTENT PERMITTED BY LAW, ACCOUNT HOLDER AGREES THAT IT IS HIS/HER INTENTION THAT THE FOREGOING RELEASE OF LIABILITY AND COVENANT NOT TO SUE IS BEING ENTERED BY ACCOUNT HOLDER ON HIS/HER OWN BEHALF, AS SET FORTH ABOVE, AND ALSO ON BEHALF OF ANY OTHER INDIVIDUAL WHO USES A TICKET PURCHASED BY ACCOUNT HOLDER.

[FOR CALIFORNIA RESIDENTS] ACCOUNT HOLDER FURTHER ACKNOWLEDGES AND AGREES THAT ACCOUNT HOLDER IS FAMILIAR WITH AND DOES HEREBY WAIVE THE PROVISIONS OF SECTION 1542 OF THE CALIFORNIA CIVIL CODE (AND SIMILAR PROVISIONS OF OTHER JURISDICTIONS) WHICH PROVIDES AS FOLLOWS: ¡°A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.¡±

This acknowledgement and express assumption of risk, waiver of claims, and release of liability is intended to be as broad and inclusive as is permitted by law. If any part of this provision is held to be invalid or legally unenforceable for any reason, the remainder of this provision shall not be affected thereby and shall remain valid and fully enforceable. In order to protect the health and safety of Account Holder and all others, Account Holder must comply with all Venue and Ballpark policies, all policies of the Centers for Disease Control and Prevention, and all laws and policies of all applicable federal, state and city authorities, in each case respecting COVID-19 and other Communicable Disease. The Venue and its designees have the right to deny admission to or eject any person who the Venue or such designees determines, in its sole discretion, poses a risk to the health or safety of others and/or whose conduct violates these terms. Account Holder consents to health screenings and other precautions related to COVID-19 and other Communicable Disease that may be required as a condition for use of a Ticket, including all precautions required by the league and the Giants while at the Ballpark or surrounding grounds or parking areas, such as, but not limited to, distancing requirements and the wearing of masks in designated areas.

20. MANDATORY ARBITRATION AGREEMENT & CLASS ACTION WAIVER (¡°ARBITRATION AGREEMENT¡±)

The Venue cares deeply about maintaining good relationships with fans. If you have a problem with your Ticket and/or those of Minor(s) or the Event, a telephone call to customer service may resolve the matter quickly and amicably. Any dispute not resolved informally must be resolved in accordance with this Arbitration Agreement.

This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. ¡ì¡ì 1-16 (¡°FAA¡±), and not by state law.

Unless prohibited by federal law, Account Holder, Venue and its Affiliates agree to arbitrate any and all claims and disputes relating in any way to (a) the interpretation, performance or breach of this Agreement, (b) the sale, purchase or use of Tickets, and/or (c) participation in, attendance at, and/or observation of any Event purchased under this Agreement, including, without limitation, any claim of bodily injury or property damage arising out of Account Holder¡¯s, Ticket Holder¡¯s, or Minor(s)¡¯ attendance at any Event, any claim based on contract, tort, equity or statute, and the determination of the validity, interpretation or scope of the parties' agreement to arbitrate (¡°Arbitration Claims¡±), through BINDING INDIVIDUAL ARBITRATION conducted in the City and County of San Francisco, California, administered by and in accordance with the Streamlined Arbitration Rules and Procedures of JAMS or, if such rules no longer exist, the then existing rules of practice and procedure of JAMS (both sets of rules are collectively referred to as the "Rules of JAMS"), and judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction thereof. The arbitrator shall be a retired California or federal judge selected in accordance with the Rules of JAMS. The arbitrator and not a jury will decide the dispute. Account Holder will be responsible for paying its share of any arbitration fees (including filing, administrative, hearing or other fees), but only up to the amount of the filing fees it would have incurred if it had brought a claim in court. The Venue and/or Affiliates will be responsible for any additional arbitration fees. Venue will consider in good faith making a temporary advance of Account Holder¡¯s share of any arbitration fees, or paying for the reasonable fees of an expert appointed by the arbitrator for good cause. Except as otherwise required by law, the parties agree that the arbitration procedure will be confidential, all conduct, statements, promises, offers, views and opinions, oral or written, made during the arbitration by any party or a party's agent, employee or attorney will remain confidential and, where appropriate, will be considered work product and privileged, and the existence and the results of the arbitration will be maintained by the parties and their respective agents, employees and attorneys as confidential at all times. The arbitrator in an arbitration proceeding shall have the power to award any relief that would have been available in court, provided that the arbitrator's authority is limited to Account Holder, Ticket Holder(s), Minor(s), Venue, Affiliates, MLB Entities, Released Parties, and their affiliates alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect as to non-parties. The arbitrator's decision shall be final and binding. Notwithstanding any other provision, the parties agree that this Arbitration Agreement extends to any other parties involved in any Arbitration Claims, including, but not limited to, guests of Account Holder, including Minors, MLB Entities, the Released Parties, and that any Arbitration Claims brought by or against such parties shall be settled under this Arbitration Agreement. This Arbitration Agreement shall take precedence over the rules of the arbitration organization or arbitrator in the event of any conflict.

ACCOUNT HOLDER HAS THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT, BUT YOU MUST EXERCISE THIS RIGHT PROMPTLY. If you do not wish to be bound by this Arbitration Agreement, you must notify us in writing by either (a) mailing a written opt-out notice, postmarked within forty-five (45) days after executing this Agreement to San Francisco Giants, Attn: Legal Department, Re: Arbitration, 24 Willie Mays Plaza, San Francisco, CA 94107 or (b) emailing a notice to [email protected] within forty-five (45) days of executing this Agreement. The notice must include your full name, address, date, account number, and the statement "I reject the Arbitration Agreement contained in my Giants Ticket Agreement." If you exercise the right to reject arbitration, the other terms of the Agreement shall remain in full force and effect as if you had not rejected arbitration.

*Class Action Waiver ("Class Action Waiver"). In any Arbitration Claim to be resolved by arbitration, neither Account Holder, Ticket Holder(s), Minor(s), nor Venue/Affiliates will be able to have a court or jury trial or participate in a class action or class arbitration. Other rights that parties would have in court will not be available or will be more limited in arbitration, including the right to appeal and discovery rights. Each party understands and agrees that by requiring each other to resolve all disputes through individual arbitration, EACH PARTY IS WAIVING THE RIGHT TO A COURT OR JURY TRIAL. ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION (E.G., PRIVATE ATTORNEY GENERAL), CLASS ARBITRATION OR ANY SIMILAR PROCEEDING. The arbitrator(s) may not consolidate the claims of multiple parties. *

Notwithstanding any other provision herein, Account Holder and the Venue/Affiliates may seek relief in a small claims court for Arbitration Claims within its jurisdiction. In addition, Account Holder and the Venue/Affiliates each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of the Agreement, if the foregoing class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement other than the Class Action Waiver and prohibition against class arbitration is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement (including without limitation Class Action Waiver) will survive the termination of the Agreement, the conclusion of the Event, and/or the bankruptcy or insolvency of a party (to the extent permitted by applicable law).

Prior to bringing a claim under this Arbitration Agreement, the Claimant shall give the other party or parties written notice of the Arbitration Claim (a ¡°Claim Notice¡±) and a reasonable opportunity, not less than 30 days, to resolve the Arbitration Claim. Any Claim Notice to the Venue/Affiliates shall be sent by mail to San Francisco Giants, Attn: Legal Department, Re: Ticket Claim Notice, 24 Willie Mays Plaza, San Francisco, CA 94010. Any Claim Notice must (a) identify the Claimant by name, address, email address, and telephone number; (b) explain the nature of the Arbitration Claim and the relief demanded; and (c) be submitted only on behalf of the Claimant, and not on behalf of any other party. The Claimant must reasonably cooperate in providing any information about the Arbitration Claim that the other party reasonably requests and must give the other party a reasonable opportunity to respond to the demand for relief.

IF MINOR(S) IS/ARE ACCOMPANYING ACCOUNT HOLDER TO THE EVENT OR OTHERWISE USING TICKETS PURCHASED BY ACCOUNT HOLDER, ACCOUNT HOLDER IS DEEMED TO HAVE AGREED TO THIS ARBITRATION AGREEMENT ON BEHALF OF SUCH MINOR(S) AS THEIR PARENT OR GUARDIAN OR AS THE AUTHORIZED AGENT OF THEIR PARENT OR GUARDIAN. IF ACCOUNT HOLDER DOES NOT CONSENT TO GRANT OR IS NOT AUTHORIZED TO MAKE SUCH AGREEMENT ON BEHALF OF THE ACCOMPANIED MINOR(S), ACCOUNT HOLDER MUST IMMEDIATELY LEAVE THE BALLPARK WITH THE MINOR(S).

21. Disclaimer of Warranty and Limitation of Liability. Tickets and Seat Licenses should not be viewed as an investment and Account Holder should not expect to derive any economic profits from them. ACCOUNT HOLDER ACKNOWLEDGES THAT NEITHER THE VENUE NOR ITS AFFILIATES NOR ANY PERSON OR PERSONS ON BEHALF OF EITHER HAVE MADE ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER REGARDING THE TICKETS OR SEAT LICENSES OTHER THAN AS MAY BE SET FORTH IN THIS AGREEMENT OR THE SEAT LICENSE, INCLUDING WITHOUT LIMITATION, ANY REPRESENTATION OR WARRANTY OF CONDITION, VALUE OR EXPECTATION OF VALUE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO (A) THE SEAT LICENSE, (B) THE TICKETS; (C) ACCOUNT HOLDER¡¯S SEATS, OR (D) THE BALLPARK AND ITS APPURTENANT FACILITIES. TO THE MAXIMUM EXTENT ALLOWED BY LAW, VENUE AND ITS AFFILIATES SHALL NOT BE LIABLE TO ACCOUNT HOLDER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, EXTRAORDINARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, EVEN IF SUCH DAMAGES ARE FORESEEABLE AND REGARDLESS OF WHETHER ACCOUNT HOLDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The maximum liability of Venue or its Affiliates under any theory of law, including contract or tort, shall not exceed the lesser of (a) if applicable, the amount of the Annual Club Seat Payment paid by Account Holder or (b) the amount paid by Account Holder for Tickets pursuant to this Agreement in the prior twelve (12) months. This Section 21 shall survive the termination of this Agreement.
22. Each Account Holder and/or Ticket Holder understands and agrees that all belongings may be searched upon entry or at any time while inside the Ballpark, and any prohibited item may be confiscated. If a Ticket Holder does not consent to a search, then he/she will be refused admission or ejected from the Ballpark.
23. Each Ticket Holder that attends a baseball game at the Ballpark grants the Venue, Affiliates, MLB, the MLB Clubs and their authorized sponsors permission to utilize, in any media whatsoever, the Ticket Holder¡¯s voice, image and likeness in any broadcast, photograph, video and/or audio sound recording taken in connection with the baseball game attended by Ticket Holder.
24. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN CONFORMITY WITH THE LAWS OF THE STATE OF CALIFORNIA (EXCLUSIVE OF CONFLICTS OF LAWS PRINCIPLES). WITHOUT LIMITATION TO THE ARBITRATION AGREEMENT, EACH PARTY HEREBY EXPRESSLY WAIVES ANY AND ALL RIGHTS WHICH IT MAY HAVE TO MAKE ANY OBJECTIONS BASED ON JURISDICTION, VENUE, OR SUFFICIENCY OF PROCESS TO ANY SUIT BROUGHT TO ENFORCE THIS AGREEMENT IN SAN FRANCISCO, CALIFORNIA OR SAN MATEO COUNTY, CALIFORNIA AND EACH PARTY AGREES TO VENUE IN SAN FRANCISCO, CALIFORNIA AND SAN MATEO COUNTY, CALIFORNIA OR THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA.
25. The Account Holder must promptly notify the Venue of any changes in address or contact information.
26. By tendering a payment to the Venue, signing up for the Account, accepting Tickets, checking the box agreeing to terms and conditions before submitting payment, and/or redeeming any Tickets for admission to any San Francisco Giants baseball game, Account Holder expressly agrees to be bound by this Agreement.
27. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will not be affected, but will continue to be valid and enforceable to the fullest extent permitted by law. Any waiver or consent by Venue or Affiliates to any variation from any provision in this Agreement shall be valid only in the specific instance in which it is given, and no such waiver or consent shall be construed as a waiver of any other provision on this Agreement or with respect to any similar instance or circumstance. This Agreement and all the terms and provisions hereof will be binding upon and inure to the benefit of the parties hereto, and their respective heirs, executors, administrators, personal representatives, successors and permitted assigns. If any provision of this Agreement will be held invalid or unenforceable, the remainder of this Agreement will not be affected, but will continue to be valid and enforceable to the fullest extent permitted by law, except as otherwise explicitly set forth herein. The following sections shall survive termination of this Agreement: 18-21, 23, 24, and 27, as well as any other provision that reasonably requires or contemplates performance or observance subsequent to termination.