Mobile Ticketing

Do I need an MLB account to use the MLB Ballpark app?Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or any CLEGuardians.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

1. Open the MLB Ballpark app on your phone
2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets
3. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Profile icon gear from the top left hand corner of the Home tab, tapping on My MLB Account Emails, where you can have a verification email sent to the email address you used to purchase your tickets.
4. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark

That's it! All of your tickets will be available in the Tickets tab¡¯s Wallet or on the Home tab on the day of the game!

How do I locate my Guardians ticket account?

A Guardians ticket account number is automatically created when you have Guardians tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting the My Ticket Accounts.

Your Guardians ticket account is where your Guardians tickets are held. You are issued an account number (by email) and typically an email address is associated with that account. When you login to the MLB Ballpark app with the same email address that you used to buy your tickets your MLB account will automatically be associated with your Guardians ticket account. If you are having trouble locating or accessing your ticket account, please contact the Guardians Fan Services at [email protected] or 216-420-HITS.

Is my MLB account the same as my Guardians ticket account?

Not quite. Your MLB account provides you access to your tickets at CLEGuardians.com in the My Guardians Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase Guardians tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting My Ticket Accounts.

What if I don't receive the confirmation email or my Guardians tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your Guardians tickets. If you still do not see your tickets in the Tickets tab¡¯s Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact Guardians Fan Services at [email protected] or 216-420-HITS.

I linked my Guardians ticket account and MLB account in the past. Do I need to verify my email address to access tickets?

No. If you previously linked your Guardians ticket account and MLB account, or verified the email address associated with your MLB account, the MLB Ballpark app will recognize that and you will not be asked to verify again.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another of your email addresses by tapping the Profile icon in the top left hand corner of the Home Tab, tapping My MLB Account Emails, and entering the email address associated with your ticket purchase in the Add Another Email field. An email will be sent to the email address. You will be required to verify that you want to associate it with the MLB account that you¡¯re logged in to MLB Ballpark with. After verifying the association you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified, I see a ticket account number in the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you've confirmed that the tickets were purchased with an email address that is verified on the My MLB Account Emails page (accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails) and that your Guardians ticket account is displaying on the Ticket Accounts page, you may need to refresh your Tickets tab¡¯s Wallet by pulling down on the screen to see updated ticket inventory.

• What is the Ticket Wallet?
  The Ticket Tab¡¯s Wallet provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Tickets icon on the bottom tab to see all of the tickets you own.
• Can I see all my tickets for all teams within the Wallet, or just one team at a time?
  You will be able to access your tickets to any MLB team's game or event as long as you used the same MLB account or email address to purchase the tickets.
• Where can I see more event details about the game?
  In the team page accessed via the bottom tab bar, you can find detailed information about the day's event.
• What if I cannot find tickets I purchased or tickets that were forwarded to me?
  First confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page which is accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails.
• Next, confirm that an Guardians ticket account is displaying on the My Ticket Accounts page. If there is not an Guardians ticket account listed, and you¡¯re certain that the email address you have verified in MLB Account is correct then please contact Guardians Fan Services at [email protected] or 216-420-HITS.
• Note that you may need to refresh your Tickets tab by pulling down on the screen to see updated ticket inventory. If your Guardians tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Tickets tab, contact Guardians Fan Services at [email protected] or 216-420-HITS.
• Which types of tickets will be displayed in the MLB Ballpark app?
  The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Tickets tab¡¯s Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.
• When will the tickets I purchase be listed in the Tickets tab¡¯s Wallet of the MLB Ballpark app?
  Once Guardians tickets are purchased via an exclusive presale or the general on-sale, your tickets will automatically appear in the Wallet within the Tickets tab of the MLB Ballpark app.
• Can I still print my Guardians tickets at home?
  No, to improve security and reduce the risk of ticket fraud, print-at-home tickets in any form are no longer accepted for entry at Progressive Field.

Apple wallet uses Near Field Communication (NFC) which allows you to enter Progressive Field by presenting contactless ticket(s) on your NFC-capable Apple or Android device. This technology requires no barcode on the front of your ticket.

Add your tickets to Apple Wallet and at the gate, present your mobile ticket to the ticket attendant or pedestal and hold your device within 4 inches of the icon on the NFC reader.