Season Tickets

Q: What are gate times at Progressive Field?
A: Games that are played on Sunday through Thursday will open one (1) hour prior to the scheduled first pitch, while games that are played on Fridays and Saturdays will open 1.5 hours prior to the scheduled first pitch. Please note, gate times are subject to change. All gates will open at once.

Q: What is the deadline to exchange out of a game?
A: Season Ticket Members can exchange out of a game within their package up until two (2) hours prior to the scheduled first pitch. All exchanges are online only and must be completed through their MyTickets account by visiting cleguardians.com/mytickets.

Exchanges will not be accepted by visiting the Progressive Field Box Office or over the phone.

Q: Are parking passes able to be exchanged?
A: Due to the Gateway East Garage not being owed by the Cleveland Guardians, parking is not eligible to be exchanged.

Q: What happens if I have tickets to a postponed game?
A: Once the game has been announced as a postponement, please check your email as the ticket purchaser and ticket recipient will receive an email on your options to attend a new game. You can visit /guardians/tickets/ticket-policies/rainout, call 216-420-HITS, or contact your Client Service Specialist.

All tickets purchased from a third-party ticket site are subject to the specific postponement policy of the site purchased from. The Cleveland Guardians are not responsible for the exchange of third-party tickets.

Q: How do I purchase parking?
A: Parking can be purchased over the phone by calling 216-420-HITS or contacting your Client Service Specialist. All parking is subject to availability.

Q: How do I access my Team Store discount?
A: Every Season Ticket Member has access to a 25% discount at the Progressive Field Team Store. You can access your discount by providing the cashier with your Guardians Membership Benefits card found on the Ballpark app. Only the main account holder has access to the discount.

Q: If I cannot attend a game within my package, what are my options?
A: If you cannot attend a game within a Season Ticket Package, you can exchange your seats up until two (2) hours prior to the scheduled first pitch. Exchanges can be done at cleguardians.com/mytickets. Please visit /guardians/tickets/season-tickets/account-management for more information about the ticket exchange program. You can also post your tickets from resale on SeatGeek, the official fan-to-fan marketplace of MLB.

Q: If I forward my ticket, can that person access an exchange?
A: If you forward a Season ticket package seat to someone else, they do have access to exchange their seat(s) as well. For ticket management and exchange information, please visit /guardians/tickets/season-tickets/account-management

Q: How do I post my tickets to SeatGeek?
A: You can post tickets/parking for resale on SeatGeek by visiting your Guardians MyTickets account, under the ¡°Sell¡± tab. You can also directly post on the SeatGeek app or website by inputting the barcodes of your ticket(s). For more information, please visit: https://support.seatgeek.com/hc/en-us/articles/15549335904531-How-do-I-sell-my-MLB-Tickets-on-SeatGeek-#:~:text=Click%20%22Sell%22%20to%20be%20redirected,selected%20to%20list%20for%20sale.