Citi Field Information Guide

AAA NORTHEAST

Provides basic emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries and changing flat tires.

The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.

If anyone is in need of this service, call the Guest Assistance Number at (646) 438-5000.

ACCESSIBILITY SERVICES

Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, various listening, transmitting and noise cancelling devices, parking, restrooms, closed captioning and wheelchair requests. For any questions please email Accessibility@nymets.com or call Ticket Services at 718-565-4360. This phone number and email address are monitored during the following hours:

Monday - Friday: 9:00 a.m. - 5:00 p.m. or until the end of the 7th inning for home games

Saturday and Sunday: Closed on non-game days but open for home games: 9:00 a.m. ¨C or until the end of the 7th inning

For more information, please visit mets.com/accessibility.

ACCESSIBLE ENTRY POINTS

All entry points at Citi Field are ADA Accessible. Guests with accessibility needs may also enter through our designated accessible gates (Hodges, Seaver, or Stengel VIP entrances) even if their seating location does not grant them VIP entry.

ADULT CHANGING TABLES

Adult Changing Tables are available in the Family Restrooms located behind Sections 312 and 420.

ADVANCE TICKETS

See Ticket Sales and Services.

ALLERGY INFORMATION

Allergy information is available at each concession stand upon request.

AMAZIN' GETAWAYS

The Mets and Epikkos host Spring Training and regular season Amazin¡¯ Getaways trips for guests to see the Mets play on the road. For more information, please visit Mets.com/AmazinGetaways.

AMAZIN' MEMORABILIA

Amazin¡¯ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin¡¯ Memorabilia Shop behind home plate on the field level, online at Mets.com/gameused, or by calling (718) 559-3144. The Steven & Alexandra Cohen Foundation will make a donation to the Amazin' Mets Foundation in an amount equal to the gross proceeds from the sale of Amazin' Memorabilia items. For the latest news and updates, follow @MetsMemorabilia on Twitter and Instagram.

AMAZIN' METS FOUNDATION

As the philanthropic arm of the New York Mets, the Amazin¡¯ Mets Foundation is committed to providing needed services and opportunities to children, families, and under-served groups in our neighborhoods and communities. The Foundation aims to inspire others to make a lasting impact - on and off the field. For more information on the Amazin¡¯ Mets Foundation, please visit amazinmetsfoundation.org.

ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES

It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field:

1.The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited. All Aramark servers and management staff are to be TEAM or TIPS trained.

2.The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver¡¯s license with picture, military ID with picture or passport with picture. Forms of identification not accepted are international driver¡¯s license, NYC ID Cards and any vertical IDs.

3. A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.

4. Alcohol sales at concession stands will stop after the seventh inning or earlier at Aramark management discretion.

5. Alcohol sales in all Citi Field restaurants, suites and clubs stops at the conclusion of an event. Alcohol sales in restaurants, suites and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.

Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. Clover/Fiserv seats, Hyundai seats, The Cadillac Club at Payson's, The Party Deck and Excelsior concourse and seats between 306-333 are considered ¡°club space¡±. Once the game has ended, all alcohol must remain within the actual club in which it is purchased.

ASSISTIVE LISTENING DEVICES AND HANDHELD RADIOS

Similar to previous seasons we also have devices which are available at no charge by visiting the Rotunda Lost and Found on any game-day. A valid credit card or acceptable form of picture identification, such as a valid driver¡¯s license or non-driver government-issued photo ID card, is required as a deposit. Assistive listening devices repeat the messages broadcast by our public address system (at-bat info, between innings announcements, etc.) and do not provide a broadcast of the game. Handheld radios provide our AM radio feed (880 WCBS).

AUTOGRAPHS

The best opportunity for guests to obtain autographs would be up until the end of batting practice along the first and third base lines in sections 106 thru 108/109 and 125/126 thru 128.

AUTOMATED TELLER MACHINES (ATM)

Citi Field is a cashless facility. For guests who only have cash as a form of payment, there are ¡°reverse ATMs¡± at Section 114 by the Mets Team Store and inside of the Mets Team Store behind the Hudson Whiskey NY Club. There is also a reverse ATM located outside the ballpark between the JRR ticket windows and the Seaver VIP gate. These reverse ATMs take in cash instead of dispensing it, to allow guests to convert paper money to a cash card that can be used anywhere credit cards are accepted.

BABY DIAPER CHANGING STATIONS

Baby diaper changing tables are located in all concourse restrooms.

BAG POLICY

See Security Policies

BALLPARK APP

Download the free, official app of Citi Field, MLB Ballpark. The MLB Ballpark app perfectly complements and personalizes your trip to Citi Field with check-in offers, exclusive content and much more.

BANNERS

Event-related banners and signs are permitted in Citi Field as long as they do not obstruct views of other guests and do not block other signage in Citi Field. Banners and signs should not interfere with the game, your fellow guests¡¯ enjoyment of the game, or contain disparaging, commercial, political or obscene content. Banners and signs may only be displayed between innings as well as before and after the conclusion of the game. Banners and signs must be made of cloth, paper or other light, flexible materials and cannot be made of hard materials, or require support by wood, metal or other hard materials that could be dangerous in a crowded public setting. Any banner or sign may be removed at the sole and absolute discretion of Citi Field management. Citi Field management reserves the right to restrict the presence of signs and banners in specific Citi Field locations.

BATTING PRACTICE

The following are times for Mets and visitor batting practices. Please note that batting practice does not take place prior to every game.

BICYCLE PARKING RACKS

Staff and guests who wish to bike to Citi Field can utilize any of the 11 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on Seaver Way, and outside the Left Field Gate.

BIG APPLE RESERVED SEATING

This ballpark seating area, located in Center Field, includes Sections 140-142 and is sold as part of a Group Sales package. For further information, please see Group Hospitality Areas.

BIRTHDAY MESSAGES

See Scoreboard Messages.

BRICK PROGRAM

See Fan Walk.

CADILLAC CLUB AT PAYSON'S

See Clubs and Restaurants.

CAESARS SPORTBOOK AT THE METROPOLITAN MARKET

See Clubs and Restaurants.

CAMERA/VIDEO EQUIPMENT

Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are permitted for approved media only.

CAPTIONING

Captioning of the ballpark¡¯s public address system is available at the bottom right of the main videoboard in center field and the auxiliary video board in the right field corner. While at least one of these displays is visible from most Citi Field seating locations, guests who rely upon captioning are encouraged to contact Accessibility Services at 718-565-4360 for assistance with seat selection and purchase. To view closed captioning on your mobile device at Citi Field, download MLB Ballpark app and select Closed Captioning in the Enhance Your Experience section under Park Info.

CELL PHONE CHARGING

There are charging tables installed on the Excelsior Level (first and third base side bars) and Clover/Fiserv Level (inside the Clover Homeplate Club from Fiserv near the Jackie Robinson Rotunda escalators) for guests with access. Additionally, there are two charging tables on the Field Level behind Sections 101 and 128.

CELLULAR PHONES

Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests¡¯ enjoyment of the ballgame.

CHILDREN'S TICKETS

All persons entering the ballpark who are 32¡± or taller require a ticket. Children under 32¡± tall do not require a ticket but must sit on a parent¡¯s lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.

CITI AUDITORIUM

The 150-seat Citi Auditorium features plush, theater-style seats and audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For information on renting this space out on game days, please contact Group Sales at GroupSales@nymets.com. For more information on renting this space on NON-GAME days, please call (718) 507-3663 or log onto www.metsevents.com.

CITI CONCIERGE

The Citi Perks Concierge, located at the top of the Jackie Robinson Rotunda, is a one-stop shop to learn about Citi's offerings, answer your questions, and much more. You can also stop by to take a picture in front of a replica of Pete Alonso¡¯s locker!

CITI PAVILION AT SHEA BRIDGE

This semi-private space, located adjacent to the Shea Bridge, features a view from center field and into the bullpen and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

CLOVER HOME PLATE CLUB FROM FISERV

See Clubs and Restaurants.

CLUB ACCESS

Access to clubs at Citi Field is based on many factors such as seat location and whether or not the guest is a Season Ticket Member. Not every guest has access to one of our clubs.

CLUBS AND RESTAURANTS

Citi Field features several clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.

CADILLAC CLUB AT PAYSON'S

Cadillac Club at Payson¡¯s is a first of its kind exclusive Membership Club at Citi Field. Each membership includes assigned seats in the club for every Mets Home Game, complimentary parking, complimentary food, soft drinks, beer & wine and access to a private bar for cocktails. The Cadillac Club will also provide a first of its kind in the MLB of a field level premiere club. To inquire about availability, please join our waitlist at: www.mets.com/premium.

DELTA SKY360? CLUB (FORMERLY KNOWN AS CLOVER HOME PLATE CLUB)

Newly renovated for the 2024 season, the Delta Sky360 Club is located on the Plaza Level and exclusive to Delta Sky360 seat holders (Newly lettered sections A-H, rows 1-8), the Delta Sky360 Club provides guests with complimentary soft drinks, coffee, beer, wine, well liquor options, a wide variety of small bites and snacks, as well as private restrooms and a full bar. Delta Sky360 guests are also able to scan their ticket for all-inclusive food and nonalcoholic beverages at all concession stands around Citi Field (liquor purchases are not included). This all-inclusive element does not apply to Pat LaFrieda¡¯s Chop House restaurant in the Clover Homeplate Club, or access to the Hyundai Club.

CLOVER HOME PLATE CLUB FROM FISERV (FORMERLY KNOWN AS DELTA SKY360 CLUB)

The Clover Homeplate Club from Fiserv is located directly behind home plate on the Clover/Fiserv Level (Level 2). The club features a casual, market-style dining area, two full-sized bars, bar food service on the Clover/Fiserv 3rd base side and a full-service restaurant, Pat LaFrieda¡¯s Chop House.

Reservations for Pat LaFrieda¡¯s Chop House can be made at (718) 595-8102 or at (www.opentable.com/pat-lafriedas-chop-house-at-citi-field)).

HYUNDAI CLUB - FIRST BASE AND THIRD BASE

Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets. Guests will be provided with a wristband upon entrance to the club.

EMPIRE CLUB

Located on the 3rd base side of the Empire Suite Level. Members can enjoy theatre style seating, a private bar, and a premier dining experience. To secure a membership for the entirety of the season, guests can visit www.mets.com/premium.

CAESARS SPORTSBOOK AT THE METROPOLITAN MARKET

Located just beyond Section 333 on the Excelsior Level, Caesars Sportsbook at the Metropolitan Market (formally a sit-down restaurant) has now been transformed into a food hall with access for all guests. The space has views of the playing field, Manhattan skyline, and the World¡¯s Fair Marina. Our new food hall features a vast selection of offerings such as Prince Street Pizza, Gyro Jimmy¡¯s Greek Grill, the Amazin¡¯ Deli, classic ballpark fare, desserts and more! To sit in this area as party of a group sales offer, please email groupsales@nymets.com.

CAESARS SPORTSBOOK TIERS

Located inside of the Caesars Sportsbook at the Metropolitan Market. On days when it is not sold to a specific party, the tables on the tiers are open to the public on a first come first served basis. To sit in this area as part of a group sales offer, please email groupsales@nymets.com. For further information, please see Group Hospitality Areas.

COORS LIGHT SKYLINE

This patio space, located outside of the Caesars Sportsbook at the Metropolitan Market on the Excelsior Level, features a one-of-a-kind dining and hospitality experience and is part of the Group Hospitality Areas and sold as a part of a group package. To sit in this area as part of a group sales offer, please email groupsales@nymets.com.

PIAZZA 31 CLUB

Located behind home plate on the Excelsior Level, the Piazza 31 Club features a full bar and multiple food offerings. The Piazza 31 Club does not provide a view of the field but does feature over 20 high-definition televisions so that guests may see the game. Food & beverage packages are available in this club through our Group Sales department ¨C for more information please visit mets.com/groups.

HUDSON WHISKEY NY CLUB

Located behind home plate on the Promenade Level, the Hudson Whiskey NY Club offers two full bars and a variety of food options. Guests can order at the counter then bring back to tables to enjoy with views of the field. Food & beverage packages are available in this club through our Group Sales department ¨C for more information please visit Mets.com/groups.

CREDIT CARDS

MasterCard, Visa, Discover and American Express are accepted at all Mets ticket locations and outlets, and at all Citi Field merchandise and food locations.

DELTA SKY 360¡ã CLUB

See Clubs and Restaurants.

DESIGNATED DRIVER PROGRAM

The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guests receive a wristband indicating that they should not consume alcohol. Guests can sign up via the Ballpark App or they can visit the Designated Driver Booth located on the 1st base side near Section 115. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 22-ounce fountain soda at most concession stands.

DONATION REQUESTS

If you are interested in requesting a donation from the New York Mets to support your nonprofit, please visit mets.com/donationrequests. To preserve paper and maximize efficiency, the Mets have switched to an online donation request system. ALL requests must be submitted online and mailed donation requests will not be considered.

EBBS

Located on the exterior of Citi Field between the Right Field and Bullpen Gates, EBBS offers locally brewed beers on tap as well as small bites. Guests do not need a game ticket to enter EBBS. Once a guest enters Citi Field they will have to fully exit the ballpark to access EBBS.

EJECTION

Guests who refuse to follow the direction of Citi Field Team Members or who do not comply with the Guest Code of Conduct face immediate ejection without refund and possible revocation of season tickets and/or future ticket privileges and may also be in violation of New York State and City ordinances, resulting in possible arrest and prosecution.

ELEVATORS

There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter.

EMERGENCY EVACUATION

Should there be an immediate need to evacuate Citi Field, guests will be given instructions via, to the extent available, the public-address/open-caption systems and televisions in the concourses. Guests are encouraged to:

1. Be aware of their location in the ballpark at all times;
2. Identify the two exits located nearest to their seats;
3. Listen, watch for and follow instructions from the public-address system, video boards and concourse televisions;
4. Ask for assistance and information from Citi Field Team Members, and medical and security personnel; and
5. Designate a meeting location outside the ballpark for their group in the event that they become separated during an evacuation.

EMPIRE SUITES

See Fiserv and Empire Suites.

ESCALATORS

There are seven escalator banks at Citi Field, located at:

Plaza Level to Clover/Fiserv Level:

• Jackie Robinson Rotunda

Plaza Level to Field Level:

• Jackie Robinson Rotunda, Right Field Gate and Left Field Gate

Field Level to Excelsior Level:

• Section 109, Section 125 and Section 139

Excelsior Level to Promenade Level:

• Section 306 and Section 337

Escalators run until the end of the seventh inning at which time they are stopped and secured. Guests are encouraged to use stairs, elevators or the left field ramp in order to exit the ballpark.

EXIT & RE-ENTRY

Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter, provided they have received approval from a Security or Guest Service Supervisor at the respective gate before exiting.

Excelsior Section 324 / Piazza 31 Club third base entrance

Promenade Sections 418 & 518

FAMILY RESTROOMS

The fifteen (15) Family Restrooms may be found at:

• Clover/Fiserv Level: Clover Home Plate Club from Fiserv (2) at opposite ends of the club
• Field Level: Sections 111, 114, 121, 124 and 130
• Empire Suite Level: Across from Suites 204 and 239
• Excelsior Level: Sections 312, 326 and 339
• Promenade Level: Sections 409, 420 and 430

Note: Baby changing tables are available in all concourse restrooms.

FAN ASSISTANCE

Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly guests, hazardous concourse conditions) may call the Guest Assistance Number (646) 438-5000. The Guest Assistance Number is monitored on a real-time basis in the Day-of-Game Command Post and is operational on game/event days from the time gates open until gates close. Guests may also visit one of four Fan Assistance kiosks located at:

Field Level: Across from 3B Hyundai Club and behind Section 142 next to the Shea Bridge

Excelsior Level: Section 306 at the base of the Coca Cola Corner ramp

Promenade Level: Section 412

FAN EXPERIENCE PACKAGES

Guests looking to enhance their experience at a Mets game by throwing out the First Pitch, singing the National Anthem, taking a Photo on the Field, and more should contact the Group Sales Office at (718) 507-TIXX or email groupsales@nymets.com.

FAN FEST

The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning. Activities include batting cages, Kiddie Field for wiffle ball, the Ford Tailgate Zone, and pictures with Mr. and Mrs. Met at designated times.

FAN MAIL

Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699.

FAN WALK

The Amazin¡¯ Mets Foundation (AMF) Brick Program allows guests to commemorate, honor or show their Mets pride by purchasing a custom engraved brick that will become a permanent piece of Citi Field! Each brick is prominently placed outside of the Jackie Robinson Rotunda where guests can visit all year round. Bricks purchased through the 2023 AMF Brick Program can be found in squares 29 & 30 outside of the Jackie Robinson Rotunda on the first base side. You can also find your brick virtually using our locator system at www.mets.com/bricks. Net proceeds from the sale of bricks were donated to the Amazin¡¯ Mets Foundation.

FIRST AID

The Ambulnz First Aid room is located on the Field Level across from the Hyundai Club third base entrance.

FISERV & EMPIRE SUITES

There are 51 suites at Citi Field located on two levels: Clover/Fiserv (Level 2) and Empire (Level 4). Fiserv Suites 1-10 are located in the Clover Homeplate Club from Fiserv and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-239 are located on the Empire Suite Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel - via elevator or staircase. For more information about Fiserv and Empire Suites, call (718) 507-TIXX or email Suites@nymets.com.

FORD TAILGATE ZONE

The new Ford Tailgate Zone, formerly known as the Ford Garage, is located in Fan Fest. At this location, guests can sign up to enter to win a Ford Bronco as well as a chance to participate in Tailgate Trivia.

FOUL BALLS/HOME RUNS

Guests are not permitted on the field or the ¡°batter¡¯s eye¡± to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in their ejection from the ballpark.

GATES OPEN

All gates and ticket windows will open 90 minutes prior to the start of each game so that guests may arrive early to enjoy all the amenities that Citi Field has to offer. Gate opening times may vary for doubleheaders, concerts and special pre-game ceremony game dates or highly attended games (i.e. Opening Day, Subway Series, Number Retirements, etc.). See Season Ticket Member Early Entry for further information on early gate times.

GIFT CARDS

Mets Gift Cards are available in any denomination starting at $5 and may be purchased online at Mets.com/giftcards or at Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, parking, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Balances of gift cards can be found at Mets.com/giftcards. Any guest at Citi Field having issues with their gift card can be assisted by Ticket Services at ATO windows 33 and 34 located in the Jackie Robinson Rotunda. For questions, please reach out to GiftCards@nymets.com.

GROUP HOSPITALITY AREAS

For information regarding Citi Field¡¯s Empire Party Suites, Hyundai Club, The Party Deck, Citi Pavilion at Shea Bridge, The Porch Lounges & Drink Rails, The Coors Light Skyline, Big Apple Reserved Seats with Bullpen Plaza, food and beverage packages, pregame meeting spaces, and other hospitality options, please call the Group Sales Office at (718) 507-TIXX, email groupsales@nymets.com or visit Mets.com/groups.

GROUP SALES REDEMPTION BOOTH

The Group Sales Redemption Booth is located on the Field Level behind Section 130. Any guests redeeming a group specific giveaway, jersey package or Hats Off Package should redeem their item at this location. Bar Package wristbands for Excelsior Bar Packages, Piazza 31 Club Bar Package, and Promenade Level Bar Packages are also picked up by the group leader at this location. This booth remains open from the time gates open through the 5th inning. If a guest misses this time window, they can email groupsales@nymets.com.

GUEST CODE OF CONDUCT

We are committed to providing a friendly, safe, and welcoming environment for all. Therefore, guests should be aware of the following policies:

• Guests will enjoy the ballpark experience free from foul, abusive and/or derogatory language or obscene gestures. This includes language or gestures concerning another person's race, ethnicity, gender, religion, disability, age, sexual orientation, sexual identity or national origin.
• Betting-related speech and behavior, and any other abusive speech or behavior, directed at players, players' family members, umpires, or Citi Field personnel is prohibited.
• Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
• Obscene or indecent clothing will not be permitted to detract from the guest experience.
• Guests will show their tickets when requested and sit only in their ticketed seats.

Note: Guests are encouraged to keep their tickets with them at all times.

• Guests will refrain from conduct not appropriate in a public, family setting.
• The progress of the game will not be disrupted by guests¡¯ actions or unauthorized persons on the playing field.
• Smoking or use of tobacco products including e-cigarettes is prohibited at Citi Field.

Violators are subject to ejection and possible loss of ticket privileges. Guests experiencing an issue that is not related to the action on the playing field should call or text the Guest Assistance Hotline at (646)-438-5000 or alert nearest Citi Field personnel.

Biometric Data Disclosure: Citi Field collects, retains, converts, stores, or shares customers¡¯ biometric identifier information, which is information that can be used to identify or help identify you. Examples of biometric identifier information are facial scans, eye scans and voiceprints.

HALL OF FAME & MUSEUM

Hall of Fame ¨C The Mets Hall of Fame plaques are located at the top of the Jackie Robinson Rotunda and pay tribute to the 34 members of the Mets Hall of Fame.

Museum ¨C The Mets Museum, located in centerfield on the Field Level Concourse adjacent to FanFest, celebrates the history of the team with artifacts from special Mets Moments, interactive photo opportunities, and the 1969 and 1986 World Series trophies.

HIJOLE! BAR

Located on the Excelsior Leve behind Section 312, this horseshoe-style bar is open to all guests with access to the Piazza 31 Club. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

HOME RUN APPLES

Citi Field¡¯s Home Run Apple stands 16? feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.

HUDSON WHISKEY NY CLUB (FORMERLY JIM BEAM HIGHBALL CLUB)

See Clubs and Restaurants.

HYUNDAI CLUB

See Clubs and Restaurants.

IN-SEAT FOOD AND BEVERAGE SERVICE

In-Seat service is available to guests sitting in Delta and Clover/Fiserv Seats only. Guests will be required to place orders through the MLB Ballpark App¡¯s Mobile Ordering option to receive an in-seat delivery.

JACKIE ROBINSON ROTUNDA

This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Amazin' Mets Foundation.

As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.

The K KORNER

New for 2024 there will be no entry/exit points through the ballpark. This bar is located adjacent to the Mets¡¯ office building with an entrance on the north side of Seaver Way (formerly 126th St). Guests do not need a game ticket to enter the K Korner as this bar is separate from the ballpark. The bar will be open until scheduled first pitch with some additional post-game hours on the weekends. Visit mets.com/kkorner for the full list of hours of operation.

KIDS' MEALS

Young guests can purchase a Kids¡¯ Meal for $8.19 which includes a Nathan¡¯s hot dog, popcorn, juice box, and prize. Kids¡¯ Meals are available at the concession stand behind Section 114 on Field Level.

KOSHER FOOD

Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near Fan Fest across from the wiffle ball field on the Field Level as well as Section 408 on the Promenade Level and Section 115 on the Field Level. The Kosher stands operate Sunday ¨C Thursday.

KULTURECITY

See Sensory Inclusion.

McDONALD'S COMMEMORATIVE "GRIMACE SEAT"

Located in Section 302, Row 6, Seat 12 of the Coca-Cola Corner, this purple seat commemorates Grimace's first pitch at Citi Field on June 6 and his impact on the Mets during the 2024 regular season.

McFADDEN'S RESTAURANT AND SALOON

See K Korner.

MERCHANDISE

These are in order from the 1st Floor (Plaza) to the 6th Floor (Promenade)

METS TEAM STORE:

Plaza Level adjacent to Jackie Robinson Rotunda. The Mets Team Store, Citi Field¡¯s largest store, is brand new for the 2024 season. This state-of-the-art store is a must visit for all guests and is home to exclusive merchandise that can only be found at Citi Field. Leveraging RFID technology, self-checkout lines will increase the speed of checkout, getting guests back to their seats faster. Associate-assisted checkout is also available for those who require it. Jersey customization is available at this location allowing guests the ability to put their own name and number on the back of a jersey. This store will also feature a hat customization station where guests can select unique patches to add to their favorite Mets hat. The Team Store can be accessed through the Jackie Robinson Rotunda or Hodges VIP entrance. For the most up-to-date information about the Team Store, visit Mets.com/teamstore.

Hours of operation and store updates will always be posted online at Mets.com/teamstore.

HOME PLATE SHOP:

Field Level Section 116 across from Hyundai Club first base. The home plate shop carries a wide variety of merchandise including authentic jerseys, caps, name & number t-shirts, and performance gear the players wear on the field.

JERSEY CUSTOMIZATION STATION:

Field Level Section 116 across from Hyundai Club first base. The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse, which can be seen from the Jackie Robinson Rotunda¡¯s escalators. Fans can put their own name on the back of a jersey and watch it be made right in front of them.

AMAZIN¡¯ MEMORABILIA:

Field Level Section 116 by Hyundai first base. Amazin¡¯ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin¡¯ Memorabilia Store behind home plate on the Field Level, online at Mets.com/gameused, or by calling (718) 559-3144. The Steven & Alexandra Cohen Foundation will make a donation to the Amazin' Mets Foundation in an amount equal to the gross proceeds from the sale of Amazin' Memorabilia items.

KIDS SHOP:

Field Level Section 107. This shop carries a wide variety of newborn, infant, toddler, and youth apparel along with plush dolls and figurines that are perfect for kids of all ages.

WOMEN¡¯S SHOP:

Field Level Section 119. Features a collection of women¡¯s caps, apparel and other Mets collectibles.

NEW ERA SHOP:

Field Level Section 122 by Hyundai third base. One-stop shop for guests to purchase exclusive New Era headwear and apparel.

KIOSK:

Field Level Section 130. This express souvenir kiosk has a limited selection of Mets merchandise for quick grab and go purchases.

LEFT FIELD SHOP:

Field Level Section 131. The left field shop carries a wide variety of merchandise including jerseys, caps, name & number t-shirts, and more! Note: All guests have access to this retail location.

THE 7 LINE KIOSK:

Field Level Section 140. For the fans, by the fans, Darren Meenan has created his own 7 Line Army using social media and the web. Some of his signature shirts, as well as some Citi Field exclusives, will be available.

CENTER FIELD SHOP:

Field Level Section 140. The center field shop carries a wide variety of merchandise including jerseys, caps, name & number t-shirts, and more! Note: All guests have access to this retail location.

PIN TRADING:

Field Level Section 101. Shop our collection of Citi Field exclusive pins and grow your collection through buying and trading.

RIGHT FIELD SHOP:

Excelsior Level Section 306. The right field shop carries a wide variety of merchandise including jerseys, caps, name & number t-shirts, and more! Note: All guests have access to this retail location.

THIRD BASE SHOP:

Excelsior Level Section 327. The third base shop carries a wide variety of merchandise including jerseys, caps, name & number t-shirts, and more! Note: Only guests with admittance to the Excelsior Level club areas will have access to this retail location.

PROMENADE SHOP:

Promenade Level Section 414. The Promenade Shop carries a wide variety of merchandise including jerseys, caps, name & number t-shirts, and more! Note: All guests have access to this retail location.

METROPOLITAN GRILLE

See Caesars Sportsbook at the Metropolitan Market.

METS EVENTS

Mets Events, the non-game day division of Citi Field, specializes in hosting world-class events both inside and outside the ballpark. With over 400,000 square feet of space and ample parking, the venue is equipped to serve as a year-round destination for a diverse array of events.

From concerts and festivals to corporate functions and athletic races, Citi Field has played host to a wide variety of occasions. Its history is marked by high-profile events and concerts headlined by globally recognized artists. Citi Field can customize its services to meet your personal event needs throughout the year, making it an ideal location for any occasion. For booking information, visit MetsEvents.com or dial (718) 507-3663.

METS MINOR LEAGUE AFFILIATES

Syracuse Mets (AAA)

Binghamton Rumble Ponies (AA)

Brooklyn Cyclones (High A)

St. Lucie Mets (Low A)

Dominican Summer League Mets #1 (Rookie)

Dominican Summer League Mets #2 (Rookie)

METS OFFICES

The entrance to the Mets¡¯ office building is located on Seaver Way, just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 41 Seaver Way, Flushing, NY 11368-1699.

METS PUBLICATIONS

The New York Mets Yearbook and Magazine (multiple editions throughout the season) are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, call (718) 672-0077 or e-mail TeamStore@nymets.com.

MOBILE ORDERING

Mobile Ordering is no longer available to guests. Only guests sitting in Delta + Clover/Fiserv seats still have the ability to order through the MLB Ballpark App¡¯s Mobile Ordering option to receive an in-seat delivery.

MR. MET & MRS. MET

Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please visit Mets.com/Mascots. On game days, Mr. and Mrs. Met greet guests and pose for photos at Guest Fest in center field at the following times:

MR. & MRS. MET DASH

Kids ages 12 and under can run the bases at Citi Field after select Sunday home games in the Mr. and Mrs. Met Dash (weather permitting). Guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on Seaver Way immediately after the game concludes. Mr. & Mrs. Met's Kids Club members should report with their IDs outside the Bullpen Gate where they will see signage directing them to the Fast Pass line.

Please note: The Mr. & Mrs. Met Dash will not take place following Sunday night home games.

MR. & MRS. MET'S KIDS CLUB

Information is available at Mets.com/KidsClub or at the Kids Club kiosk located on the Field Level Concourse in centerfield by Fan Fest, or on inclement weather days behind Section 109, from the time gates open until the end of the 3rd inning during all Mets home games.

NATIONAL ANTHEM SINGERS

Persons interested in performing the National Anthem at Mets home games should submit an mp3 demo or a link to a high-quality YouTube video to anthem@nymets.com. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.

NON-GAME DAY EVENTS

See Mets Events.

NURSING STATION

Presented by Northwell Health, a pod is available for nursing mothers on the Empire Suite Level, across from Suite 213. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Guest Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the Nursing Station.

PARKING / TRANSPORTATION

ACCESS-A-RIDE

The drop-off and pick-up location for all Guests using the Access-A-Ride service is the Bullpen Gate on Seaver Way.

ACCESSIBLE PARKING

Citi Field¡¯s parking lots include more than 350 parking spaces designated exclusively for guests and employees with disabilities. Accessible spaces are located in lots A, B, F and G. They are available to a guest or employee displaying a valid parking permit for persons with disabilities along with a parking purchase or parking pass for the day¡¯s events. Guests displaying a valid parking permit for persons with disabilities are only entitled to access these parking spaces in the lots corresponding with their parking purchase or parking pass access. Additional accessible parking spaces are available in the Southfield Lot.

BUS PARKING

Located north of Citi Field on the west side of the Shea Road intersection, this lot is commonly referred to as ¡°Pork Chop Hill¡± and opens three hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $80.00. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.

COMMUTER PARKING

Southfield lot is open from 3:30 a.m. until 5:00 p.m. Monday thru Friday and is primarily available for commuters. The cost of commuter parking is $5.00.

GAME/EVENT PARKING RATES

Any vehicle entering Citi Field¡¯s primary parking lots when they are open for a baseball game will be charged the game parking fee of $40.00. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.

HOURS OF OPERATION

All lots will open two and a half hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Parking). Before departing for Citi Field, we encourage guests to check mets.com for the latest information on the #7 subway line, the Long Island Railroad, local traffic and parking areas. Guests are encouraged to arrive early to avoid traffic congestion.

PARKING POLICY FOR RAINOUTS

See Ticket Sales and Services.

PRE-PAID PARKING PASSES

When offered, they may be purchased online at Mets.com/parking or by calling 718-507-TIXX. Pre-paid parking passes will be honored in any Citi Field campus or remote parking lot, except for Lot G. At high volume times pre-paid pass holders will be directed to the nearest available lot. Guests holding pre-paid parking passes may enter through any gate with available parking, except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot to be scanned and used as payment.

PRIMARY PARKING LOTS

There are seven parking lots within the fence line of Citi Field.

These lots are designated as follows:

Lot A Employee Parking (All Passes)

Lot B Designated Season Ticket Members with Lot B Access

Lot C All Passes, General Parking

Lot D All Passes, General Parking

Lot E All Passes, General Parking

Lot F All Passes, General Parking

Lot G Front Office Staff and Front Office Visitors, VIP Guests, and Premium Suite Pass Holders ONLY

There are seven parking lot entrances to the primary parking lots at Citi Field.

REMOTE PARKING LOTS

There are five parking lots outside the fence line of Citi Field and all accommodate general guest parking. Three are available for all Citi Field events and two are available only in special circumstances. These lots are designated as follows:

• Southfield/Commuter Lot - Located on Roosevelt Avenue between Seaver Way and Shea Road. It accommodates commuter parking as well as general guest parking for games/events at Citi Field.
• Stadium View East & West - Situated north of Citi Field beneath the Whitestone Parkway overpass.
• Marina East - Located north of Citi Field along the marina.
• Marina West - Located north of Citi Field along the marina. This lot is only available for special events.
• Flushing Meadows-Corona Park - When these lots are used, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passerelle/boardwalk and back.

SPECIAL EVENT PARKING

All lots will generally open one hour prior to the announced stadium gates of a special event. Guests should check on mets.com to determine the opening time of the lots as well as parking fees for any special event.

UBER/LYFT CAR SERVICE

The ride share pick-up location is located near Lot A, on the corner of Seaver Way and Shea Road. Guests should exit the stadium via the Bullpen Gate or the Fan Fest Staircase in center field and follow directions in ride share app for pick-up location.

PARTY SUITES

See Group Hospitality Areas

PETS

See Service Animals

PIAZZA 31 CLUB

See Clubs and Restaurants.

THE PORCH PRESENTED BY HIJOLE! DRINK RAILS & LOUNGES

Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below The Porch (Section 132 for the elevator). This semi-private area includes food and beverage packages for all ticketed guests. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

PRESS PASSES

Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations department by email at mediarelations@nymets.com. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants, the Empire Suite Level or Administration Building.

PROMOTIONAL ITEMS/DATES

For the most current schedule of promotion dates, guests should be directed to Guest Assistance or Mets.com/promotions. For most promotional giveaways there are quantity limits, so guests are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to the limited quantity for most promotional dates, items will be given on a first-come/first-served basis.

Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item, and no more than one item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. For giveaway dates that are advertised as for All Guests, this policy still applies. All Guests in attendance will receive a giveaway on those particular days. Guests can only receive the promotional item immediately after entry through a turnstile. Guests returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.

QUIET AREAS

Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.

RAFFLE PROGRAM: 50/50 GAME OF CHANCE

New for the 2024 season, the Amazin¡¯ Mets Foundation will launch their first-ever 50/50 raffle program at Citi Field! The raffle gives guests the opportunity to support the important work of the Foundation, while offering them a chance to win cash prizes. At each Mets home game, one lucky guest with the winning 50/50 ticket number will win half of the net raffle proceeds for that game. The other half of the net raffle proceeds will benefit the Amazin' Mets Foundation community programs and other select nonprofit organizations who support our local communities. More details on amazinmetsfoundation.org. Guests 18 years of age and over can purchase tickets from sellers at various kiosk locations throughout the ballpark. Sales start when Citi Field gates open to the public and will conclude at the end of the 6th inning (subject to change at the discretion of the Amazin¡¯ Mets Foundation). For more information, visit Mets.com/5050.

RAILING

For the safety of everyone at Citi Field, guests are asked to refrain from leaning on, reaching over, sitting on, standing near or placing objects on Citi Field railings or ledges.

RAIN DELAYS

When inclement weather is expected, guests may call (718) 507-RAIN or tune into WCBS (880 AM) for the most up-to-date information regarding possible Mets game delays or postponements.

RAINOUT INFORMATION

See Ticket Sales and Services

RAMPS

The Left Field Ramp is available for all guests and provides access to all levels of Citi Field. It is located in the left field corner behind sections 129, 329, and 429.

RETIRED NUMBERS

The Mets have retired the following numbers in honor of the distinguished careers of:

• #14 Gil Hodges; retired on June 9, 1973
• #17 Keith Hernandez; retired on July 9, 2022
• #24 Willie Mays; retired on August 27, 2022
• #31 Mike Piazza; retired on July 30, 2016
• #36 Jerry Koosman; retired on August 28, 2021
• #37 Casey Stengel; retired on September 2, 1965
• #41 Tom Seaver; retired on June 24, 1988
• #42 Jackie Robinson; retired in all MLB parks on April 15, 1997

¡°SHEA¡± was retired on April 8, 2002 in honor of William Shea.

Coming in 2024 -

#16 Dwight Gooden

#18 Darryl Strawberry

REVERSE ATMS

See Automated Teller Machines.

RIDESHARE

See Parking and Transportation.

SCALPING/RESALE OF TICKETS

Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1,500 feet of the physical structure of the ballpark under penalty of law.

SCOREBOARD MESSAGES

Game day scoreboard greetings can be purchased at Mets.com/scoreboardmessages. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. Message requests must be received no later than 48 hours prior to the selected game start time. Prices may vary based on game demand.

Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.

Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the 5th inning or end of the 5th inning breaks and potentially carry into subsequent inning breaks.

SEASON TICKETS, TICKET PLANS AND GROUP TICKETS

See Ticket Sales and Services.

SEASON TICKET MEMBER CLUBHOUSE

Mets Season Ticket Members are encouraged to utilize our dedicated clubhouse for all their membership questions. This exclusive space serves as a comprehensive concierge service, designed to help members fully maximize their season ticket plan. Please note the change in location for this season: the clubhouse is now situated behind Section 109 on the first base side, adjacent to the World's Fair Market. Our personal service representatives are available here to assist you from when gates open to the end of the third inning. Membership ID required for entry.

SEASON TICKET MEMBER EARLY ENTRY

For the 2024 season, we have updated our early entry policy for Mets Season Ticket Members. Early entry will now be available on promotional giveaway days only, as opposed to the previous Friday, Saturday, and Sunday schedule. Members will be granted access 30 minutes prior to the regular gate opening times, exclusively at the Jackie Robinson Rotunda. Delta Sky360 Club members will enter via the Hodges entrance.

To streamline the process, entry lines will be organized by impact tier. Members of the Blue Tier should enter through the 3rd base side, while Gold, Diamond, and Platinum members will enter on the 1st base side. This change is designed to enhance your experience and ensure efficient entry on these special event days.

SEAT/SECTION NUMBERING

At Citi Field, the lower section numbers start in right field and increase as you move behind home plate up the third base line and around the left field wall. All sections in Citi Field are made up of rows; there are no "box seats". While the number of seats in each row varies, the lowest seat number in any row is always closest to home plate.

• Sections 1-10 - Fiserv Suites
• Sections 11-19 - Clover/Fiserv Level Seats
• Sections 101-143 - Field Level Seats
• Sections 201-244 - Empire Suites
• Sections 301-339 - Excelsior Level Seats
• Sections 401-437 - Promenade Level Seats
• Sections 501-538 - Promenade Level Seats

SEAVER STATUE

Located on the Mets Plaza next to the Shea Stadium Home Run Apple, the Seaver Statue honors Tom Seaver, a three-time Cy Young Award winner and a member of the exclusive 300-win club, who earned the nickname ¡°The Franchise¡± and led the Mets to their first World Series victory in 1969. Sculpted by William Behrends, the statue features Seaver¡¯s iconic drop and drive delivery and is two times life-size to scale. The statue is 10 feet high from the granite pitcher¡¯s mound and 13 ? feet in length. The total weight of the statue is 3,200 pounds. The granite mound came in nine separate pieces that weighed 33,600 pounds and added approximately three feet in height.

SECURITY POLICIES

In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:

1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots surrounding the ballpark. Anyone doing so is subject to arrest.
2. Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16"x16"x8". There are no bag check facilities inside Citi Field.
3. Glass bottles, all metal cans and containers, with the exception of reusable "Swell/Yeti" type metal water bottles (provided they are emptied), and hard-sided coolers are not permitted in Citi Field. Guests may bring in one non-alcoholic beverage in a soft, factory-sealed, plastic bottle of 20 ounces or less. Guests may also bring in one sealed, soft-sided child's juice box.
   Note: Beverage bottles and juice boxes may not be frozen.
4. Alcoholic beverages and controlled or illegal substances may not be brought into Citi Field.
5. Other prohibited items include, but are not limited to: commercial audio/visual equipment, laser pointers, lighters, noisemaking devices, fireworks, animals (except for service animals), and weapons.
6. Intoxicated or disorderly guests will not be admitted into Citi Field.
7. Disorderly guests inside Citi Field are subject to ejection and arrest.
8. Guests interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to ejection and arrest.
9. Guests using foul or abusive language are subject to ejection and arrest.
10. Guests are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
11. Drones are not permitted inside the ballpark or parking lots at any time.
12. Citi Field reserves the right to determine what items are deemed appropriate for entry.

SENSORY INCLUSION

Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs. The following sensory resources are available at no charge at the Lost and Found located in the Jackie Robinson Rotunda for use during games and events: Light Sensitivity Sunglasses, Noise Reducing Headphones, Sensory Bags, Weighted Lap Pads. A valid credit card or acceptable form of picture identification, such as a valid driver¡¯s license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Citi Field team members are trained to recognize opportunities to assist with these guests¡¯ enjoyment of the game.

SENSORY NOOK

A Sensory Nook is located on the Empire Suite Level across from Suite 229. This space is available for guests looking for a quiet area during the game. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Guest Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the Sensory Nook.

SERVICE ANIMALS

A service animal is a working animal, not a pet. Service animals are permitted at Citi Field. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. Guests are directed to see a supervisor at the Hodges VIP entrance for directions on where to go for the Service Animal relief area.

SILVER SEATS AT THE COORS LIGHT SKYLINE

The Silver Seats are located directly below the Coors Light Skyline and can be accessed via Elevator K or by walking through the Caesars Sportsbook at the Metropolitan Market.

SMOKING

Smoking, including the use of electronic cigarettes, smokeless tobacco, and vaping pens, is prohibited in Citi Field. There are no designated smoking areas, and re-entry is prohibited. Violators are subject to immediate ejection without refund and may face possible revocation of season tickets and/or future ticket privileges.

SOCIAL MEDIA

Stay connected to the Mets on social media! #LGM.

TAILGATING

Tailgating is not permitted in Lot A, Lot B or Lot G/Official Lot. Tailgating in other lots is permitted only under the following conditions:

• Vehicle must be parked within one parking space boundary.
• ONLY allowed in front or behind a parked vehicle, but never in a parking space.
• No holding or saving spaces for other guests is permitted at any time. All parties must arrive together to get consecutive spaces.
• Tents, inclusive of tent poles, coolers, tables and grills must fit within one parking space boundary.
• Groups may only combine use of parking spaces equal to the number of vehicles in the party and all vehicles must be in consecutive spaces.
• Tailgates in front or behind vehicles must always yield to traffic flow.
• No open flames of any type are allowed.
• Consumption of alcohol is prohibited.
• Inappropriate or dangerous behavior is not allowed.
• For security reasons, no trash bins are located in Citi Field parking lots. Guests should bag trash for pickup after the event.

Failure to comply with ANY of the above conditions may result in a written summons by NYPD and/or removal from the parking lots.

TEEN CLUB

Information is available at Mets.com/TeenClub or at the Teen Club table located on the Field Level Concourse behind Section 109 from the time gates open until the end of the third inning during all Mets home games.

TICKET SALES AND SERVICES - FACILITY

BOX OFFICE TICKET WINDOWS

The main box office ticket windows at Citi Field are located on the exterior of the ballpark, on the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate and the Bullpen Gate which will be open for select events. Ticket windows are also located inside the Jackie Robinson Rotunda behind the number 42. Ticket Windows are only open on game days, beginning 4 hours prior to the scheduled first pitch of the game, and normally remain open through the end of the 7th inning (may vary for doubleheaders).

TICKET SERVICES OFFICE

The Mets Ticket Services Office has been permanently closed and all Ticket Services needs can be fulfilled at the third base side ticket windows near the Jackie Robinson Rotunda on the exterior of the ballpark. During the off-season all ticket windows will closed. For ticket sales, questions and concerns, guests may call the Mets Ticket Office at (718) 507- TIXX to speak to a Ticket Office representative. You may also email Ticket_Services@nymets.com or Accessibility@nymets.com for ADA related questions.

BOX OFFICE HOURS FOR NON-GAME DAYS DURING THE SEASON

Phones: Monday-Friday: 9:00 a.m. to 5:00 p.m. Closed Saturday and Sunday.
Ticket Windows: CLOSED

BOX OFFICE HOURS FOR GAME DAYS DURING THE SEASON

Phones: Monday-Friday: 9:00 a.m. until 1 hour after first pitch. Saturday-Sunday: 9:00 a.m. until 1 hour after first pitch.
Ticket Windows: Open 4 hours prior to first pitch and close at the end of the 7th inning.

GENERAL TICKET INFORMATION

LOST OR STOLEN TICKETS

All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets¡¯ discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services Windows along the third base side of the ballpark near the Jackie Robinson Rotunda on the day their game is scheduled.

PLAYER TICKET WINDOWS

All Player Tickets are sent digitally and can be accessed digitally through the MLB Ballpark app or My Mets Account on Mets.com/mytickets. In the special circumstance that printed tickets are being left, a designated window for Mets Player Tickets and Visiting Club Player Tickets is located on the third base side of the ballpark at Ticket Window 2. Proper photo identification is required to pick up tickets. The Players Ticket Window normally closes upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at one of the Ticket Services Windows along the third base side of the Jackie Robinson Rotunda through the end of the seventh inning.

RAINOUT INFORMATION

In the event of a postponement, guests should visit Mets.com/Rain for official information regarding tickets from that postponed game.

TICKET SALES

ACCESSIBLE SEATING

Over 800 accessible seat locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36¡± for wheelchair accessibility. A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

Accessible seating is available in the following sections.

Delta Sky360 - Sections G and F

Clover/Fiserv - Section 16

Field Level - Sections 102, 104, 105, 109-114, 116, 119, 121-125, 129-132, 134-136, 140, 142, and 143

Excelsior Level - Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 335, and 336

Promenade Level ¨C Sections 403, 404, 406-411, 413, 415-417, 419-425, and 428-434

Movable Armrest Seating ¨C Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on ¡°More seat details¡± when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360.

ADVANCE TICKETS

Advance tickets may be purchased at designated windows on the exterior of Citi Field along the third base side of the Jackie Robinson Rotunda. Advance Ticket Windows are only open on game days, beginning 4 hours prior to the scheduled first pitch of the game, and normally remain open through the end of the 7th inning (may vary for doubleheaders). Inside the ballpark during games, tickets may be purchased at the Advance Ticket Windows on the Plaza Level behind the number 42 in the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express and Mets Gift Cards are accepted at all windows.

GROUP TICKET SALES

Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, phone at (718) 507-TIXX, or by email at groupsales@nymets.com. A Group Sales representative will assist in planning your group event and purchasing tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/groups for more information.

INTERNET

Tickets may be purchased at Mets.com, LosMets.com or via the MLB Ballpark App using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

SEASON TICKETS, TICKET PLANS AND GROUP TICKETS

Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist guests on the concourse in TBD location. Sales tables open no earlier than 1 hour and 30 minutes before first pitch, and close no earlier than the 3rd inning. Season Tickets, Ticket Plans and Group Tickets are also available by calling (718) 507-TIXX and at Mets.com.

MAIMONDES PARK

Mets and Cyclones tickets can be purchased at the Advance Ticket Office at 1904 Surf Avenue in Brooklyn. MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.

Maimonides Park box office hours, starting in March through the end of the season:

Non-game days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Closed Saturday and Sunday.

Game days: Monday-Friday: 10:00 a.m. - until the end of the game. Saturday: 1:00 p.m. - until the end of the game. Sunday: 10:00 a.m. - until the end of the game.

PARKING POLICY FOR RAINOUTS

A Pre-Paid parking pass issued for a postponed or canceled New York Mets game will receive a voucher delivered to the original purchaser's My Mets Tickets account. Guests that purchase day of game parking upon arrival at Citi Field can receive a voucher by following the instructions on mets.com/parking. A parking voucher can be redeemed for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

PHONE

Tickets may be purchased over the phone by calling 718-507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

TICKET AVAILABILITY

Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Memberships or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.

TICKET FEES

Non-refundable service fees are applicable to tickets purchased via the internet and phone.

TICKET SCANNING AND BALLPARK ENTRY

All single game tickets must be accessed digitally via the MLB Ballpark app or an individual¡¯s My Mets Account on Mets.com/MyTickets. SMS Text tickets are available when purchasing at Citi Field Ticket Windows. PDF tickets are no longer available. Guests are encouraged to access and view their tickets prior to arriving at Citi Field. When using a mobile device please increase your screen brightness to expedite ticket scanning. Screenshots will not be accepted. For additional assistance with digital ticketing please visit Mets.com/digitaltickets or contact Ticket Services at 718-565-4360.

TICKET EXCHANGE AND REFUND POLICY

Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Parking Policy for Rainouts/Rain Out Information), and then subject to the conditions cited on the ticket and at Mets.com/rain.

WILL CALL/WILL CALL DROP-OFF WINDOWS

Guests are not permitted to leave or drop-off tickets at any designated ticket window. All tickets intended for others must be forwarded digitally through the MLB Ballpark app or through a My Mets account on mets.com/mytickets. Guests that need assistance doing so can go to any designated Citi Field Ticket Window or call Ticket Services at 718-565-4360.

THEME NIGHTS

Guests looking to bring a group out for any Theme Nights with a special ticketed offer & giveaway item (if applicable) should contact the Group Sales Office at 718-507-TIXX, email groupsales@nymets.com or visit mets.com/groups.

TOURS

On non-gamedays guests have the opportunity to take a private or public tour of Citi Field to get an insider¡¯s look at the ballpark, allowing access to the most restricted, non-public areas. Gameday tours are also available. To purchase tickets and get more details about what is offered, available dates, pricing, and different tour options/packages, please visit Mets.com/tours or email tours@nymets.com.

TRANSPORTATION

See Parking/Transportation.

UMBRELLAS

Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.

VETERAN OF THE GAME PROGRAM

Persons interested in nominating someone for the Mets Veteran of the Game program should reach out to veteran@nymets.com to request a nomination form and complete the paperwork for consideration.

WATER FOUNTAINS

Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Empire Suite, Excelsior and Promenade Levels.

WHEELCHAIR SEATING

See Ticket Sales and Services.

WHEELCHAIR SERVICE/ENTRY

Wheelchairs are available for any guests requiring assistance from a ballpark entry gate to their ticketed seat and/or from their seat back to a ballpark exit gate upon departure. This service is available by asking any staff member once inside the gates and is intended only for arrivals and departures. Wheelchair service is available between the ballpark gates and ticketed seat locations only. Wheelchair service is not intended to bring guests from seats to concessions, clubs, retail locations, or anywhere else in the ballpark other than a designated exit gate. For questions, please email Accessibility@nymets.com.

WHEELCHAIR AND STROLLER STORAGE

Guests can stop by one of the four Guest Assistance stations to store strollers and wheelchairs, or for general assistance.

• Field Level - Across from the Hyundai Club third base entrance and behind Section 142
• Excelsior Level ¨C Behind Section 306 at the base of the Coca-Cola Corner ramp
• Promenade Level ¨C Behind Section 412