REDS ROOKIES FAQ

Welcome parents and guardians of Reds Rookies Fan Club members! Do you have questions about your Reds Rookies membership? Read below for answers.

What ages recommended for Reds Rookies memberships?

We recommend the Reds Rookies Club for ages 0-3. We also have the Reds Heads Kids club for children 3-12. Find out more information on those clubs by following the links below.

How do I purchase a Reds Rookies membership?

You can purchase a membership online, right here at reds.com/redsrookies! Click "BUY NOW," and complete the purchase process. You can have your membership shipped for a small fee or choose the free pick-up option and pick it up at the locations mentioned below.

Memberships can be picked up at:

• Starting December 2, Memberships can be picked up at Great American Ball Park. Please note our Front Office is open Monday-Friday from 9am-5pm & will be closed for the Holiday Break December 23-January 1.
• At any Reds home game in the 2025 season at Fan Club Corner or the Reds Mobile Clubhouse in the First Star Fan Zone.

How long will it take for my online order to arrive?

It can take up to 2 weeks for online orders to arrive, but usually between 5-7 business days. They are shipped individually using standard US ground mail. You will receive tracking information via email once your order has shipped.

What games can we attend with our free tickets?

You can use your 2 FREE Reds Rookies tickets for a select 2025 home game. Visit the Reds Rookies Portal for available game dates. Exclusions apply.

What is the Reds Rookies Scorebook?

The Reds Rookies Scorebooks contains each member's membership card with his/her unique seven (7) digit code on both the card and inside-front cover which can be used to activate your membership, redeem your free tickets, and RSVP for ballpark experiences. It also contains great offers from our local Cincinnati partners! Please treat this scorebook like a gift card and put it in a safe place. Lost or stolen booklets can't be replaced for free and are subject to a $10 replacement fee due to the value of offers inside.

What does it mean to activate the membership and how do I activate it?

If you purchased the membership as a parent, you automatically activated your child¡¯s membership.

If you purchased the membership as a gift, visit reds.com/kidsclub and click "Activate Membership." Fill out the information requested and submit the form. The activation code requested is the unique seven (7) digit alphanumeric code on the inside-front cover of your Reds Rookies booklet.

How do I redeem my free tickets?

For directions to redeem your game tickets, please visit the Reds Heads Portal.

How do I RSVP for membership experiences?

For directions to RSVP for membership experiences, please visit the Reds Heads Portal. After you register for an event, your event ticket will delivered digitally via the MLB Ballpark App.

What is the member portal log-in information? How do I access the Reds Rookies Portal?

Your log-in information for the member portal is the same log-in as your MLB Account.

What if my child loses their Reds Rookies scorebook, membership card or other items?

Unfortunately, we cannot replace lost or stolen items. You will have the option to purchase a replacement Scorebook for $10. Items from the kits cannot be sold individually.

For any other questions, please email [email protected] or call 513-765-7314

What is the member portal log-in information? How do I access the Reds Rookies Portal

The log-in information is emailed to you after you activate the membership activation code inside your member booklet. It is not a personal email or password and cannot be reset. The log-in information is located in your activation confirmation email. If you¡¯ve lost that email, you can re-activate your membership and it will trigger a new email to be sent to you.

How do I pick up a certificate to celebrate my first game or my birthday?

If you are celebrating a special occasion at Great American Ball Park, order a first game or birthday certificate through your MLB Ballpark app. Just look for the Fan Certificates tab. Don¡¯t have the MLB Ballpark app? Then stop by one of our Fan Accommodations Stations (located on the Terrace Level near Section 119, the View Level near Section 420 or in the Fan Zone) and we will be happy to print a certificate for you.