Know Before You Go

Game Day Public Tours

All public Game Day Tours offerings except the VIP Tour will start at the Skyway off ¡°Ramp A¡± behind the Twins New Era Team Store. These tours last approximately 90 minutes, covering about one mile, so comfortable shoes are recommended. Wheelchair accessibility is available upon request. All guests are required to undergo a security screening, so please arrive 10-15 minutes early to ensure a full tour experience. You can keep all your items with you during the screening process, making it hassle-free for everyone.

In the event you¡¯re running late, simply inform the security guard in the Skyway that you¡¯re with the 11am or 1pm tour, and we¡¯ll ensure you can join the tour seamlessly.

Non-Game Day Public Tours

Public Non-Game Day tours, offered at 11am and 1pm, start at GATE 29, which is between our Box Office and Twins New Era Team Store. These tours last approximately 90 minutes, covering about one mile, so comfortable shoes are recommended. Wheelchair accessibility is available upon request. All guests are required to undergo a security screening, so please arrive 10-15 minutes early to ensure a full tour experience. You can keep all your items with you during the screening process, making it hassle-free for everyone.

In the event you¡¯re running late, simply inform the Box Office counter that you¡¯re with the 11am or 1pm tour, and we¡¯ll ensure you can join the tour seamlessly.

All Public Pregame tour offerings except the VIP Tour will start at the Skyway off ¡°Ramp A¡± behind the Twins New Era Team Store. These tours last approximately 2 hours except for Pregame Tours on game days with a 12:10pm start, these are 90 minutes. The Pregame Tour also covers about one mile, so comfortable shoes are recommended. Wheelchair accessibility is available upon request. All guests are required to undergo a security screening, so please arrive 10-15 minutes early to ensure a full tour experience. You can keep all your items with you during the screening process, making it hassle-free for everyone.

In the event you¡¯re running late, simply inform the security guard in the Skyway that you¡¯re with the Pregame Tour, and we¡¯ll ensure you can join the tour seamlessly.

All public and private Ultimate VIP Tours will start at the Media Gate Entrance, which is between GATE 29 & GATE 34. This tour lasts approximately 2 hours. This tour also covers about one mile, so comfortable shoes are recommended. Wheelchair accessibility is available upon request. All guests are required to undergo a security screening, so please arrive 10-15 minutes early to ensure a full tour experience. Guests will have the option to be screened by Event Staff via wand; those who cannot have the option of a pat-down screening.

In the event you¡¯re running late, simply inform the security guard that you¡¯re with the VIP tour, and we¡¯ll ensure you can join the tour seamlessly.

Single-compartment bags (maximum size of 16¡±x16¡±x8¡±) are allowed into Target Field. These include purses, clutch purses, single-compartment tote bags, clear bags, drawstring bags, diaper bags, single-compartment soft-sided coolers, fanny packs and medically-necessary items. Backpacks, multi-compartment laptop bags, duffel bags or any bags over the size requirement are not allowed into the ballpark. To expedite entry into Target Field, the Twins recommend that guests come without bags whenever possible.

Please visit the Twins New Era Team Store page for hours of operations and more information.

Thank you for your interest in our ballpark tours. We strive to provide an exceptional experience, and we understand that sometimes plans change. Our refund and exchange policy is designed to be clear and fair for all guests.

1. General Policy

• Tickets purchased for ballpark tours are non-refundable.
• All sales are FINAL for Ultimate VIP Tours, and NO REFUNDS, will be granted for these tickets.

2. Exchanges

• Guests who purchase tour tickets for the incorrect date may exchange them for another available date.
• Ticket exchanges can only be made for higher-value tickets. If you would like to upgrade your tickets, please refer to section 4.
• All requests for ticket exchanges must be submitted at least 48 hours prior to the scheduled tour.

3. Refunds

• Refunds may be granted under the following circumstances:
• Event Cancellations or Postponements: If a tour is canceled by the Twins for any reason, guests will receive a full refund. Refunds will be processed within 5-7 business days.
• Severe Weather Conditions: In the case of adverse weather conditions that impact the tour, guests will have the option to either reschedule or receive a full refund.
• Exceptional Circumstances: Requests for refunds due to personal emergencies will be considered on a case-by-case basis. Documentation may be required.

4. How to Request a Refund or Exchange

• To request a refund or exchange, please contact our Ballpark Tours Team:
• Email: Tours@Twins.com
• Include your order number, the date of the tour, and your reason for the request.

5. Confirmation of Refunds

• All refunds will be processed within 5-7 business days after the request has been approved.

6. Contact Us

• If you have any questions about our refund and exchange policy, please don¡¯t hesitate to reach out to our Ballpark Tours Team.