2024 Ticket Requests Guidelines:
Who is eligible to apply for the Community Ticket program?
Eligible applicants include: those looking to attend a St. Louis Cardinals game as a group activity (who might not otherwise have an opportunity to attend) affiliated with nonprofit and community-based organizations; youth groups from nonprofits, churches and/or schools; public servants and community/civic groups; and residential, assisted/senior living facilities and group homes. Not sure if your group is eligible? Contact [email protected] or (314) 345-9886.
Are these tickets for fundraising purposes?
No. These tickets are meant strictly for organizations who might not otherwise have an opportunity to enjoy Cardinals baseball to attend a game together. If you are interested in a ticket donation for a charity event, please visit cardinals.com/donations. If you are interested in selling Cardinals tickets as a fundraiser, visit cardinals.com/groups.
How many games can our organization apply for?
Eligible organizations may apply for one game during the St. Louis Cardinals 2024 season.
How many tickets can we request?
Each group is allowed to apply for a maximum of 100 tickets - including chaperones/supervisors- per game date.
What if our group needs ADA accessible tickets?
We are happy to provide ADA accessible seating through this program, but please note accessible/wheelchair seating is very limited. Please only request accessible seating if necessary (limit 8 per group). While we will work to accommodate your needs, we may not be able to satisfy every request. Once requested, SEATS CANNOT BE EXCHANGED. Please request carefully. For more information on Busch Stadium accessibility, visit cardinals.com/accessible.
How are requests processed?
Tickets are issued on a first-come, first-served basis and seating is limited. It is possible that some groups may not be awarded free tickets due to the enormous demand.
What are reasons an application would get denied?
- Some groups may not be awarded tickets due to the high demand. Tickets are issued on a first-come, first-serve basis and seating is limited.
- Organizations may be disqualified if they do not meet the nonprofit and community-based organization criteria.
- Organizations may also be disqualified if they were awarded complimentary tickets during the past season and had poor attendance at the game, or didn¡¯t show up. Attendance is tracked by the number of tickets scanned.
- Groups may not receive tickets if they appear to be requesting for fundraising purposes. Tickets for fundraisers should be requested at cardinals.com/donations.
- Re-selling or misuse of donated tickets will result in permanent disqualification from the program.
- Applications may be denied if you submit more than one request for the same organization.
How will I know if my application gets approved?
Please allow 1-2 weeks for application review. Once your application has been submitted and reviewed, you will receive an email confirmation to the address provided. If your group cannot be accommodated, you will be notified via email as well.
If approved, how will I receive my tickets?
Applicants may choose their preferred ticket delivery method from the following options:
- Digital Tickets ¨C Applicants who choose "digital" delivery will receive tickets digitally through the MLB Ballpark app. All of the tickets will be placed into the requestor's MLB Ballpark app account, and it will be their responsibility to distribute the tickets digitally to attendees. For information on how to use the MLB Ballpark app, visit cardinals.com/ballparkapp. These tickets cannot be printed at home.
- Printed Tickets ¨C Applicants who choose "printed" delivery will receive physical tickets mailed to the address provided on their application.
Are tickets exchangeable?
Unfortunately, due to high demand, tickets cannot be exchanged. If something changes, and your group is no longer able to use the tickets, please notify [email protected] or (314) 345-9886. Your tickets will be returned, and it will not impact your future eligibility. However, we will not be able to provide tickets to a new game. Please submit your form carefully.
What happens if I can no longer use the tickets?
If your organization can no longer use the tickets, please notify [email protected] or (314) 345-9886 in advance of the game. The tickets will be deactivated and re-entered into the system for another group. As long as the tickets are returned with enough advance notice, it will not impact your eligibility for the next year.
What happens if we only use a portion of our tickets?
We will be tracking the use of tickets again this year. If you fail to show up at the game, or have low attendance, you will be taken off future lists for complimentary tickets from the St. Louis Cardinals. If you anticipate low attendance, contact [email protected] or (314) 345-9886 to discuss.
The game I want to attend isn't listed on the application. What should I do?
Only select dates are available through this program, and groups must pick from the dates the Cardinals provide. Tickets remain available for each game while supplies last. Once capacity is met for a game, it will be removed from the application. Game times are subject to change. For the latest schedule updates, check cardinals.com/schedule. Groups are asked to provide three preferences on the application from which one game will be selected. This year's eligible games include:
What happens if my preferred games are at capacity?
Should your requested games be at capacity by the time your application gets processed, a Cardinals representative will contact you to identify alternate dates.
Can I sell these tickets?
No. Donated tickets may not be resold or offered for resale, and use of donated tickets is strictly limited to the beneficiaries of the organization and cannot be used for raffle, fundraising or other promotional purposes whatsoever. If you are interested in a donation for a charity event, please visit cardinals.com/donations. If you are interested in selling Cardinals tickets as a fundraiser, visit cardinals.com/groups.
What happens if someone in my group sells their ticket?
Re-selling or misuse of donated tickets will result in permanent disqualification from the program. It is imperative that you make ALL ticket recipients aware of this policy. Your organization will be held directly responsible for any re-selling or misuse of tickets. It is your responsibility to communicate this policy to all of your ticket recipients.
What happens if the tickets get lost or I misplace them?
You are responsible for the tickets, if lost or stolen, they will not be replaced.
What happens if the game time changes?
Game times are subject to change. Please monitor cardinals.com/schedule for updates. Your tickets will still be valid. If you can no longer attend due to the time change, please contact [email protected] or (314) 345-9886 immediately.
What happens if the game gets rained out?
In the event of a rainout, games may not be rescheduled. If they do get rescheduled, your ticket will be accepted for the make-up date. However, each situation varies, so you will receive communication from [email protected] with instructions on how to proceed.
I have more questions not answered on this page. What should I do?
If you have additional questions, please contact [email protected] or (314) 345-9886.
