Fenway Park Accessibility

There are a limited number of designated accessible parking spaces located in close proximity to Fenway Park. Prior to Red Sox baseball games, the parking spaces are metered, but they become priority spaces for Red Sox games. The majority of these spaces are located on Jersey Street between Van Ness St. and Boylston St. There are a number of independently operated parking lots located in the neighborhood surrounding Fenway Park that offer paid accessible spaces.

Wheelchair spaces are located in the Grandstand, Bleacher, Green Monster, Right Field Roof Deck, Loge Box, Field Box, Right Field Roof Box, Aura Club, Aura Pavilion, and Dell Technologies Club. Seating for fans with hearing impairments is located in the Loge Box and Right Field Box areas with a clear view of the main and auxiliary videoboards. Seating for fans with visual impairments is located in the Field Box, Loge Box, and Grandstand areas. Seating for fans with ambulatory impairments is located in the Grandstand, Right Field Box and Bleacher areas.

Fans can request assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. Wheelchairs are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair.

Assisted Listening Devices are available to fans who may have hearing or visual impairments. The ALDs are located at the Fan Information Booths at Gates B and E. A $20 refundable cash deposit is required to use a device for the duration of the game. Should fans encounter any issues with the devices, they are encouraged to send a text message to 23215 with the keyword "security" to report any issues and receive assistance. Message and data rates may apply. Text STOP to cancel.

ATMs are located at (1) Gate E/3rd Base Concourse; (2) Gate A/Jersey Street; (3) Gate D/Homeplate; (4) Gate B/The Big Concourse; and the (5) Aura Pavilion Level. All of these "Bank of America" ATMs are equipped with headphone jacks for enhanced audio capacity and signage in Braille.

Fenway Park has three main videoboards and several ribbon boards that display game and fan information.

The best gates for pick up and drop off are Gate B and Gate D.

Guests should visit one of the Fan Information Booths located at Gates B, D or E for assistance with electrical outlets.

Elevators are located at Gates B, D, and E so fans are encouraged to check their ticket for the best entry gate.

Gate D has 3 elevators available that provide access to wheelchair spaces and seats located in the: infield grandstand, Green Monster, and infield roof box areas. Gate B has one elevator that provides access to wheelchair spaces in the right field grandstand, right field roof deck, and right field roof box areas. Gate E has one elevator that provides access to wheelchair spaces in the left field grandstand, Green Monster, and Aura Pavilion Level. There are escalators at Gate A that service the Dell Technologies Level and Aura Pavilion Level.

The First Aid Station is staffed by Red Sox EMTs as well as doctors and nurses from Beth Israel Deaconess Hospital, the official medical provider to the Red Sox. Fans with injuries can receive emergency treatment at the First Aid Station on the main concourse level near section 12. Additional EMT teams are stationed in the back of Grandstand Section 17 and at the entrance to the Green Monster seating area.

The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained members are ready to assist. Customer Service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse. Wheelchair Escorts are also available for guests that need assistance to and from their seats.

ASL interpreters are brought in on occasion for special pre-game ceremonies.

There are accessible restrooms servicing all accessible seating areas. There are also designated family restrooms available at the Fan Information Booth at Gate E, behind grandstand section 18, next to the elevator in the Kids Concourse, as well as on the Aura Pavilion Level and Truly Terrace (section 14 on level 4 and section 2 on level 5).

To accommodate fans with medical mobility needs and caregivers, Fenway Park offers a hydraulic-powered universal changing table in the Family Restroom located in the Big Concourse. This universal changing table provides a private and comfortable space for individuals with medical needs within the ballpark. The Family Restroom also includes a Mother's Room equipped with a nursing chair and an additional changing table.

To access the Mother's Room or use the universal changing table during a Red Sox game, fans can visit a Fenway Ambassador at the Gate B Fan Services booth, located directly across from the Family Restroom in the Big Concourse. For non-game day events or tours, please ask your event manager or tour guide for assistance.

Fans with Service Animals should enter at Gate D. There is no designated pet relief area within Fenway Park however fans with Service Animals may exit and re-enter the park at Gate D.

There are no public pay phones at Fenway Park. Fans may contact our ticket office by calling our TTY phone at (617) 226-6644.

Fans with disabilities may purchase tickets for ADA accessible seating by calling (877) RED-SOX9. Fans with hearing impairments may call our TTY phone at (617) 226-6644. Fans may also purchase tickets online at redsox.com or in person at the Red Sox Ticket Office located at 4 Jersey Street Boston, MA 02215. The Ticket Office is open Monday through Friday from 10 a.m. to 5 p.m. Whenever possible, fans should purchase tickets at least 72 hours in advance of each game. The price levels for ADA accessible seating are equivalent to the prices for corresponding general ticket prices. Ticket and pricing information may be found in the Seating and Pricing section of redsox.com.

Accessible water fountains are located on the main concourse level in right and left field and on the Aura Pavilion Level on the right field side.

Fans can request wheelchair assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. The wheelchairs at Fenway Park are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair. All other requests for assistance should be directed to our Fan Services Team. They can be reached at (617) 226-6831 and in person during events at the Fan Information Booths located at Gates B, D, and E.