Welcome to the Information Guide, your ticket to the Red Sox and Fenway Park, America's Most Beloved Ballpark. This Information Guide was developed to give you a quick reference for the variety of Fenway accommodations and general Red Sox questions that are offered to make your experience an enjoyable one.
A
Address and Phone Numbers
Address:
Boston Red Sox
Fenway Park
4 Jersey Street
Boston, MA 02215
Phone numbers:
- General Information: 617-226-6000
- Ticket Office: 877-REDSOX-9
- Hearing Impaired Ticketing: 617-226-6644
- Special Events (non-ticketed events): 617-226-6791
- Ballpark Tours: 617-226-6660
- Merchandise Orders: 1-800-FENWAY-9
Executive Office hours of operation:
In-Season:
- Non-Game Day: 9 a.m. - 5 p.m.
- Game Day: 9 a.m. - 15 minutes after game ends
Offseason:
- Monday-Friday: 9 a.m.-5 p.m.
Ticket Office hours of operation:
- Non-Game Day: Monday through Friday, 10 a.m. - 5 p.m.
- Game Day: 10 a.m. until 1 hour after game time
Fan Services hours of operation:
In-Season:
- Non-Game Day: 9 a.m. - 5 p.m.
- Game Day (Weekday): 9 a.m. - 15 minutes after game ends
- Game Day (Weekend): 3 hours before game begins - 15 minutes after game ends
Offseason:
- Monday-Friday: 10 a.m. - 4 p.m.
Accessibility for Disabled Fans
All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E.
Alcoholic Beverages
Sale of beer at Fenway Park is stopped at the end of the 7th inning (or two and a half hours after the start of the ballgame or earlier at the discretion of management).
The following forms of ID are accepted for the purchase of alcoholic beverages. Every guest is asked for identification every time.
- State Issued Driver¡¯s license
- MA Liquor ID Card
- MA ID Card
- Passport or passport card
Animals
Certified service animals for guests with disabilities are welcome at Fenway Park.
Anthem Singers
See National Anthem.
Assisted Listening Devices
Assisted Listening Devices (ALDs) are available to fans who may have hearing or visual impairments. The ALDs can be picked up prior to and during the game at all Fan Information booths located at Gates B, D, and E. Should fans encounter any issues with the devices, they are encouraged to utilize the live chat function of the MLB Ballpark app to report any problems or receive assistance.
Fans can also listen on their own devices by connecting to the Fenway Park Wi-Fi and downloading the Listen EVERYWHERE app. The IP address is 172.22.150.150. Once the IP is set, the app will default to the Listen Everywhere screen and two services should be listed (Public Address and WEEI). Select which service you would like to listen to.
ATMs (Automated Teller Machines)
For your convenience, there are 4 Bank of America ATMs inside Fenway Park. ATMs are located at:
- Gate E/3rd Base Concourse
- Gate A/Jersey Street
- The Big Concourse
- Gate C
Aura Pavilion Level and Aura Club
The Aura Pavilion Level and Aura Club are premium seating areas at America¡¯s Most Beloved Ballpark. Aura Pavilion Level refers to the entire 4th and 5th level of Fenway Park inclusive of Aura Pavilion seating, Aura Pavilion Box, and the Aura Pavilion Suites (¡°B¡± & ¡°K¡± suites). Aura Pavilion and Aura Club ticket holders have the convenience of in-seat food and beverage service, padded seating, and unparalleled views of the field and the Boston city skyline.
Aura Pavilion seating is along the 4th level of the 1st and 3rd baselines and have access to the Aura Club dining room. Aura Club seating is directly behind home plate on the 4th level with access through the Aura Club dining room. Aura Pavilion and Aura Club ticket holders have exclusive access to a private lounge (Aura Club) for dining before or during the game. Aura Pavilion Box and Aura Pavilion Suite tickets do not have access to the Aura Club dining room.
B
Bags, Containers and Coolers
Bags must be single-compartment and no larger than 12"x12"x6". Backpacks, backpack-style purses, duffel bags, and other multi-compartment bags are NOT permitted. Exceptions will be made for diaper bags and bags containing essential medical equipment. To speed up the entry process, the Red Sox will continue to encourage the use of single-compartment clear bags for the 2024 season. Clear bags must also be no larger than 12"x12"x6". Clear backpacks are not allowed.
All bags will be subject to search as referenced above. Please pay close attention to the prohibited items list below.
Fans who arrive to an entry gate for a game with a non-permitted bag will have the option of storing their bag for a fee with a third-party locker company. This locker truck is located on top of the Lansdowne Garage across from Gate E.
Hard-sided coolers and glass containers are not allowed.
Ball in Play
Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ball park and subject to possible arrest.
Read all the Fenway Park Ground Rules ?
Braille Schedules
Braille schedules are available to those fans that are vision-impaired or blind. These items are available in the Red Sox Ticket Office.
Big Concourse
With Fenway Park's widest selection of food and beverage and pregame entertainment, the Big Concourse is the perfect place to take in the energy and excitement of the park before and during the game. Located between Gate B and Gate C near the outfield, you can find the Kids Concourse, the Kid Nation booth, family style picnic tables, and more!
Bricks
Fenway Park commemorative bricks can be found in the Fenway Park concourse area inside Gate B and Gate C. To find the exact location of your brick, please visit redsox.com/bricks.
C
Cameras
Professional audio/visual equipment is prohibited from Fenway Park. Some examples of this equipment are tripods, monopods, and detachable lenses longer than 6 inches. Consumer rated cameras and video cameras are permitted inside Fenway Park but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
Cashless Environment
Fenway Park has transitioned to a fully cashless environment. For convenience and to improve speed of service, concessions stands throughout the ballpark will only accept credit cards or touchless payment with smartphones. Hawkers will have cashless point-of-sale devices so fans can easily tap their mobile devices or swipe their credit cards to purchase concession items from their seats. Fans with cash can stop by the Gate E Concourse, Home Plate Concourse, and the Kids Concourse to load their cash onto a Mastercard debit card using a Cash-2-Card exchange kiosk. In addition to Fenway Park, the debit cards will be accepted at any business that takes Mastercard. Mastercard is the preferred payment of the Boston Red Sox.
Cellular Phones
The use of cellular phones and pagers are permitted as long as their use does not interfere with other guests' enjoyment of the game.
Changing Tables
Changing tables are located in the Men's and Women's washrooms at Gate E and in the Men's and Women's washrooms at the lower concourse level behind home plate, as well as the Family Restrooms at Gate E and behind Grandstand 18. There is also a changing table on the Aura Pavilion Level (behind Aura Pavilion Box 14, and on top of Aura Pavilion Box 2).
ChargeFUZE Portable Chargers
For your convenience, there are several ChargeFUZE machines throughout Fenway Park. Located in the Gates A, C, and E concourses, Gate B concourse next to the bobblehead museum, Gate D concourse by the men's restroom, Truly Terrace, Level 4 Aura Pavilion Level (first base side), Ford Clubhouse, Concierge Desk on Level 3. Scan the QR code to rent a portable charger and return to any ChargeFUZE station when you're done.
For all customer billing inquiries customers can reach out to ChargeFUZE directly via their 24/7 chat in the ChargeFUZE app or by text at 213-451-6667.
Children
See Kids.
Commuter Rail
The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Getting to and parking at Fenway Park ?
Concessions
For more information on the concessions available, check the Concessions Guide.
Fenway Park Concessions Guide ?
Conduct
All fans are expected to comply with Fenway Park's Code of Conduct. Failure to do so may result in ejection from Fenway Park. The Boston Red Sox do not condone misbehavior of any kind.
D
Dell Technologies Club
Overlooking the playing field and the city of Boston, the Dell Technologies Club is one of Fenway Park's premium seating areas. The inside of the club is climate controlled with an elegant restaurant and full-service bar areas. Outside you will find padded seats with a TV screen in each section and some of the best views in baseball. The Dell Technologies Club is sold on a season ticket basis only.
Read more about the Dell Technologies Club ?
Designated Driver
Register prior to first pitch to be a designated driver at the designated driver booth located in the Gate A Concourse.
Digital Tickets
All tickets are delivered digitally via the MLB Ballpark app. For information about digital tickets, visit redsox.com/digitaltickets.
Donations
To request an in-kind donation from the Red Sox Community Relations Department, please see the Community Relations In-Kind Donation Policy.
Community Relations In-Kind Donation Policy ?
Directions
Get full details for getting to Fenway Park.
E
Elevators
There are three elevators at Gate D that provide accessibility to all levels of the park. Gate B has one elevator that provides accessibility to the Deep Right Field Grandstands, the Right Field Roof Deck and Right Field Roof Boxes. The last elevator is located between Gates A and E provides accessibility to all levels on the Left Field side of the ballpark.
Employment
The Red Sox post current job opportunities online.
Entrances/Gates
There are five entrances to Fenway Park:
- Gate A: Corner of Jersey Street and Brookline Avenue
- Gate B: Corner of Van Ness Street and Ipswich Street
- Gate C: Lansdowne Street
- Gate D: Corner of Jersey Street and Van Ness Street
- Gate E: Lansdowne Street near Brookline Avenue
Escalators
There is an escalator located at the 20 Jersey Street entrance servicing the Dell Technologies Level, and an additional escalator from the Dell Technologies Level to the Aura Pavilion Level.
Events
Fenway Park has hosted Presidents and legends, all-stars and rock stars. Now it can host your event! Inside these hallowed walls, we have created exceptional spaces and facilities. Our renowned chefs proudly present superb, 5-Star cuisine. Our staff is attentive to your every need. We invite you to explore all that Fenway Park has to offer in making your event an unforgettable memory.
To book your next event at Fenway Park, get more information at redsox.com/events, call 617-226-6791, or email us at [email protected].
To book your next event at Fenway Park, get more information at redsox.com/events, call 617-226-6791, or email us at [email protected].
F
Family Restrooms
Designated Family Restrooms are located next to the Fan Information booth at Gate E, behind grandstand section 18, next to the elevator in the Big Concourse, as well as on the Aura Pavilion Level and Truly Terrace (section 14 on level 4 and section 2 on level 5).
Fan Information Booths
The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Fan Information booths, where trained staff is ready to help. Fan Information booths are located at:
- Gate B: The Big Concourse
- Gate D: Gate D Entrance
- Gate E: 3rd Base Concourse
Stop by one of our Fan Information booths where a Fenway Ambassador would be happy to help with any questions you may have. We assist with seat relations for accessible seating, general inquiries and directions, helping fans celebrate their first time at Fenway, and other special occasions.
We also have KultureCity sensory kits and Assisted Listening Devices available at all Fan Information booths. Fans can also listen on their own devices by connecting to the Fenway Park Wi-Fi and downloading the Listen EVERYWHERE app.
See Assisted Listening Devices.
Fan Screening
Fan safety is a top priority for the Red Sox and Major League Baseball. All fans entering Fenway Park will be subject to screening through the use of metal detectors or, on occasion, a physical search by a trained team member. Fans who are unable or elect not to go through the metal detector will be manually checked with a hand-held metal detector or by a light physical search. All persons, bags, and personal items are subject to physical inspection before entering Fenway Park. Failure to consent to a search will result in denial of entry.
Fenway Park¡¯s Security Guidelines ?
Feedback
The best way to send feedback to the Red Sox is by sending an email to [email protected]. You can also visit our Help/Contact Us page.
Field Dimensions
Fenway Park measures 310 feet (94.5 meters) down the left field line: 379 feet (115.5 meters) in left center field; 390 feet (118.9 meters) in center field; 420 feet (128 meters) in deep center field; 380 feet (115.8 meters) in deep right field; and 302 feet (92 meters) down the right field line.
The left field wall ¨C also known as the Green Monster ¨C measures 37 feet (11.3 meters) high. The center field wall is 17 feet (5.2 meters) high, the bullpen fences measure five feet (1.5 meters) and the right field fence is 3 to 5 feet (0.9 to 1.5 meters) high.
First Aid
Fans with injuries can get emergency treatment at the Beth Israel Deaconess Medical Center First Aid Station located on the lower concourse on the right field line near Section 12.
First Time at Fenway Park
Stop by any Fan Information booth to celebrate your first time at Fenway Park and learn how to make your Digital First Timer Certificate.
Ford Clubhouse
The Ford Clubhouse is located at 72 Brookline Avenue, and serves as a private venue before, during, and after the Red Sox home games for all Dugout Seat Holders. Inside the club is a full-service bar area along with tables to enjoy a meal before the game. The Ford Clubhouse is open two hours prior to the game, throughout the game and one hour following the last out. Dugout Seating is sold on a season ticket basis only.
Read more about the Ford Clubhouse ?
Foul Balls
Fans are permitted to keep foul balls hit into the stands as souvenirs. However, fans must not go onto the field or interfere in any way with a ball still in play. Fans interfering with a ball in play will be subject to arrest and prosecution.
G
Game Day Tickets
See Tickets.
Gates Open
All Fenway Park gates open 90 minutes prior to scheduled start time of every game.
H
Hall of Fame
Created in 1995, the Red Sox Hall of Fame recognizes the outstanding careers of former Red Sox players, managers, front office members and broadcasters. The Hall of Fame plaques are located in the Dell Technologies Level. Inductees are chosen every two years by a 14-member selection committee of Red Sox broadcasters and executives, past and present media personnel, and representatives from The Sports Museum of New England and the BoSox Booster Club. A memorable moment in Red Sox history is also recognized in each induction cycle.
To be eligible for nomination, players must have played at least three years with the Red Sox and must also have been out of uniform as an active player at least three years.
The non-uniformed person(s) selected and the memorable moment selected will be chosen only by a unanimous vote of the Boston Red Sox Hall of Fame Selection Committee.
There are 19 former Boston Red Sox personnel who spent a significant portion of their careers with the Red Sox in the National Baseball Hall of Fame in Cooperstown, NY. They are automatically enshrined into the Boston Red Sox Hall of Fame.
In November 2008 there were eight inductions into the Red Sox Hall of Fame: right-hander Wes Ferrell, left fielder Mike Greenwell, left-hander Bill Lee, shortstop Everett Scott, right-hander Frank Sullivan and first baseman Mo Vaughn. Non-uniformed inductees were scout George Digby and VP minor leagues Ed Kenney Sr.
I
J
Jersey Street
Jersey Street is an extension of the Fenway Park concourse during Red Sox home games and other special events. This public street is blocked off to traffic three hours before game time, and reopens to ticketed Red Sox game patrons once the ballpark officially opens. You'll find concessions, live music, family entertainment, the official Red Sox Team Store, and more. Jersey Street runs from Brookline Avenue at Gate A to Van Ness Street at Gate D.
Job Opportunities
See Employment.
K
Kids
Children age two and under do not require a ticket for admission.
Kids Concourse
The Kids Concourse is a kid friendly area designated to engaging with the Boston Red Sox fans through interactive activations. Come check out our High Heat Pitching Cage, 360 degree MonsterVue, Pose with a Pro, VR Home Run Challenge presented by Altec Lansing, Clubhouse Connection presented by Xfinity, Pitch like a Pro and more on the Kids Concourse this season!
L
Large Print Schedules
Large print schedules are available to those fans who are vision-impaired or blind. These items are available in the Red Sox Ticket Office.
Live Chat
Fans are able to ask questions from their seat in-game and during Fan Services office hours by clicking "Ask Fenway" under the team page on the MLB Ballpark app.
See Address and Phone Numbers (Fan Services Hours of Operation).
Lost and Found
All fan items that have been lost are turned into one of our Fan Information booths (located at Gates B, D and E), logged, and securely stored until being reunited with their owner. Please stop by any booth or call 617-226-6831 to report a lost item.
See Address and Phone Numbers (Fan Services Hours of Operation).
Lost Children
If you lose a child in the ballpark, please contact the nearest Security staff member or go to one of the Fan Information booths located at Gate D (Gate D Entrance), Gate E (3rd Base Concourse), and Gate B (Big Concourse, by the Elevator).
M
Mascot
MBTA
Marriage Proposals
See Scoreboard Message Requests.
Meetings and Banquets
See Events.
Merchandise
See Team Store.
Message Board Requests
See Scoreboard Message Requests.
Mobile Chargers
See ChargeFUZE Portable Chargers.
Mobile Lockers
Fans have the option to store their bag with a third-party locker company. This locker truck is located on top of the Lansdowne Garage across from Gate E.
N
National Anthem
If you would like to audition to sing the national anthem at games, please send us a recording of you or your group performing The Star-Spangled Banner, a cappella, in 90 seconds or less to [email protected]. Please include your name, number and email with your submission.
Noisemakers
Noisemakers of any kind are prohibited in Fenway Park.
Non-Alcohol Sections
Fans may purchase tickets on a first-come, first-served basis to the CVS Family Sections located in Grandstand Sections 32 and 33, which are designated alcohol-free areas. The Red Sox will strictly enforce this prohibition.
Nursing Mothers
Fenway Park has two designated mothers¡¯ rooms where women who need to nurse their baby or pump breast milk can do so in a private, clean location. The two locations are Level 5 behind the Aura Pavilion Box and on the ground level in the Family Restroom by the elevator at Gate B. This restroom has a private stall that requires a key which can be obtained by visiting the Gate B Fan Information booth, across from the Family Restroom. In addition to these designated rooms the first stall in the Family Restroom at Gate E is equipped with an outlet and chair.
O
Opening
See Gates Open.
P
Parking
Parking is extremely limited around Fenway Park. The Red Sox strongly encourage all fans to take public transportation to the game. A limited amount of handicap parking is available on Jersey Street between Van Ness Street and Boylston Street, near Gate D.
Fans can purchase pre-paid parking via SpotHero. Visit redsox.com/parking for more information.
Getting to and parking at Fenway Park ?
Party Facilities
See Events.
People and Culture
See Employment.
Prohibited Items
Below is a list of items that will not be permitted into Fenway Park. The Red Sox will not be responsible for storing any of the items on the following list. Any prohibited items left at the screening area shall be considered surrendered and will be discarded. Fans will not be able to retrieve any surrendered items. Concealment of any item on the below list could result in denial of entry. Fenway Park is a private facility and reserves the right to prohibit any item not on the below list in the interest of public safety and enjoyment for all fans.
- Bags larger than 12"x12"x6" in size
- Firearms, including those held by lawfully licensed individuals or off-duty police officers of any law enforcement agency or jurisdiction. This restriction includes ammunition.
- Knives, box cutters, tool of any kind (including Leatherman), or any item that could be used as a weapon
- Marijuana (including medical marijuana)
- Pepper spray or mace
- Hard-sided coolers
- Cans, bottles, glass containers except one sealed 16oz plastic bottle of water
- Alcoholic beverages, illegal substances
- Noise-making devices
- Laser pointers or similar devices that may be used to disrupt play on the field
- Costumes and/or costume masks
- Clothing items determined offensive and/or disruptive by Red Sox management, including items displaying offensive or hateful content
- Signs may be admitted as long as they do not: exceed 24"x18" in size, obstruct the sight lines of other fans, cover up existing signage, exhibit messages commercial or political in nature, create a disturbance or contain obscene or offensive language, or interfere with other fans' enjoyment of the game. Signs may not be paraded around the ballpark, affixed to any permanent structures, or hung over fascia boards or the Green Monster. Management reserves the right to remove any signs at any time. Each sign must comply with our Code of Conduct.
- Flags may be admitted so long as they are smaller than 18"x24" (and are not affixed to any pole or stick made of wood, metal, plastic or any other hard material). Flags larger than 18"x24" may be admitted if they are part of official game cultural, heritage or theme celebrations.
- Umbrellas are allowed inside Fenway Park but may only be used during official rain delays
- Professional audio/visual equipment is prohibited from Fenway Park. Some examples of this equipment are tripods, monopods, and detachable lenses longer than 6 inches. Consumer rated cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
Fenway Park's Security Guidelines ?
Proper Dress
Proper dress is required at all times inside Fenway Park.
Protective Netting
Please note that protective netting of varying heights is used in the ballpark from Field Box Section 79 to Field Box Section 9.
Public Transportation
The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Q
R
Re-Entry
Absolutely no re-entry is allowed at Fenway Park. Upon exiting the park for any reason, fans are unable to return.
Rain Delays
In the case of inclement weather, please check redsox.com/weather, call 877-REDSOX-9 for any updates, or follow us directly on Twitter @RedSox for #FenwayWeather.
Red Sox Nation
For more information on how to become an official member of Red Sox Nation, visit redsoxnation.com.
Red Sox Ticket Office
See Ticket Office.
Resale of Tickets
Red Sox tickets are revocable licenses and the Red Sox may revoke tickets for any reason, at management's discretion. These ticket licenses do not confer any property right to the ticket holder. Ticket holders are advised that the Red Sox may cancel or revoke tickets for certain conduct including, but not limited to, the following:
- Any form of fraudulent activity;
- The purchase of tickets for the purpose and intent of reselling the tickets on the secondary market;
- Use of tickets for sweepstakes, contests, and/or promotions without the prior written consent from the Red Sox.
In the event that ticket holders are unable to attend games and need to sell their tickets, the Club recommends that the ticket holders go through licensed entities for this purpose. Ticket holders should comply with applicable Massachusetts law in connection with any such resale.
Restrooms
There are restrooms to accommodate all guests conveniently located throughout Fenway Park.
Restrooms on Main and Lower Concourses:
- Left Field Grandstand, Gate C, Gate D Concourse, Gate E, Infield Concourse, Main Concourse, Right Field Boxes, Ford Clubhouse.
Premium Seating Restrooms:
- Right Field Roof Deck, Right and Left Field Aura Pavilion Level, Aura Club, Dell Technologies Club, Green Monster.
Please also see Family Restrooms.
Retired Numbers
The retired Red Sox numbers of Ted Williams (9), Joe Cronin (4), Bobby Doerr (1), Carl Yastrzemski (8), Carlton Fisk (27), Johnny Pesky (6), Jim Rice (14), Pedro Martinez (45), Wade Boggs (26), and David Ortiz (34), along with Jackie Robinson's #42 that was retired by Major League Baseball in 1997, are affixed to the right field facade in Fenway Park.
The Red Sox' policy on retiring uniform numbers is based on meeting at least two of the following criteria:
- Election to the National Baseball Hall of Fame
- At least 10 years played with the Red Sox
- Finish his career with the club
Royal Rooters Club
The Royal Rooters Club is home to the Nation's Archives and services as one of the premier Fenway Park tour spots. It also serves is a Season Ticket Holder club where members can enjoy seasonal contemporary American fare and ballpark favorites, a full service bar, and a variety of other amenities. The Club is located behind Section 3 in the east end of Fenway Park in the Gate B concourse. For more on the Royal Rooters Club, please contact 617-226-6354.
Rules of Conduct
See Conduct.
S
Schedules
Schedules for the regular season can be picked-up at the Red Sox Ticket Office or you may also view the schedule online.
Looking for larger printed schedules? See Large Print Schedules.
Scoreboard Message Requests
Thank you for your interest in Red Sox Charitable Scoreboard Messages to benefit the Red Sox Foundation. The minimum fee for all scoreboard messages is $100 for weekday games (Monday - Thursday) and $125 for weekend games (Friday - Sunday), but larger donations are gratefully accepted. Donations are tax-deductible and all proceeds benefit the Red Sox Foundation, the 501(c)3 official team charity of the Boston Red Sox, and the non-profit children's programs we support.
Scoreboard message orders should be placed by 11:59 p.m. the day before the game date requested. Due to high demand and limited space; however, many games fill-up well before this deadline. Accordingly, fans are encouraged to place their order well in advance of the game date on which they would like their message to appear.
To learn more and order a scoreboard message, please visit redsoxfoundation.org/scoreboard. If you have any questions, please leave a message at 617-226-6377. This is an automated line and cannot be used for ticket requests.
NOTE: Red Sox Foundation messages run during the middle and end of the 2nd and 3rd innings on the New Balance scoreboard located above the bleachers. Before the messages begin, the scoreboard will read "Red Sox Foundation Messages." The messages then run in alphabetical order according to the first name in each message. If the game is rained out, your message will run on the date that the game is rescheduled. We regret that there are no refunds.
Please note: Marriage proposals are handled by a different department and cannot be processed by the Red Sox Foundation. For marriage proposals only, please email Gus Gomes at [email protected] or call Fan Services at 617-226-6831.
Traditional in-game marriage proposal messages require a $250 minimum donation to the Red Sox foundation. "Live" proposals, which include a scoreboard message and an appearance on the video board, require a $350 minimum donation.
Security
The Red Sox are committed to providing a safe and welcoming experience for all of our fans. To report a security issue or request assistance from our security team, please call the security hotline at 617-226-6411 or text the word "SECURITY" and your message to 23215. Message and data rates may apply. Text STOP to cancel.
Navigate to Fenway Park's Security Guidelines for a full list of guidelines.
Sensory Kits
KultureCity sensory kits and overhead earphones are available for all fans for the duration of the game at any Fan Information booth (Gates B, D and E).
Smoking
Smoking is not permitted anywhere in Fenway Park or on Jersey Street during event days.
SOS Vending Machines
SOS is Fenway Park's exclusive health and wellness vending partner dedicated to creating a more inclusive fan experience. Each SOS machine carries 10 curated wellness essentials including deodorant, face wipes, complimentary feminine care products, and more. For your convenience, there are several SOS machines located both inside and outside of various restrooms throughout Fenway Park, including The 521 Overlook Restrooms, Gate D Restrooms, Big Concourse Women's Room, Sam Deck Women's Restroom, 3rd Base Deck Women's Restroom, Left and Right Field Aura Pavilion Level Women's Restrooms.
Souvenir Store
See Team Store.
Spring Training Facility
The Red Sox home for Spring Training is JetBlue Park at Fenway South.
More about JetBlue Park at Fenway South ?
Strollers
Stroller parking is available inside of Gate C next to the WEEI radio booth.
Subway
The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Getting to and parking at Fenway Park ?
Suite Rentals
Renting a suite for a game at Fenway Park is an ideal way to enjoy the live action in the privacy and comfort of your own living room. Perfect for corporate gatherings, birthday parties, or fun with friends and family. The Boston Red Sox have luxury suites that can be rented on a game-to-game basis. For more information on Fenway Park luxury suites, please call 617-226-6912 or email [email protected].
The Red Sox offer an array of premium seating options available for corporate gatherings, birthday parties, or fun with friends and family. Learn more about the Jim Beam Dugout, Lansdowne Pavilion, Center Field Batting Practice Experience, Gosling's Dark 'N Stormy Boardroom and much more!
T
Team Store
The Official Red Sox Team Store is located on Jersey Street across from Fenway Park. Store hours are 9 a.m. to 5 p.m., seven days a week with extended hours during Red Sox home games.
Jersey Street Store
19 Jersey Street
Boston, MA 02215
1-800-FENWAY-9
Fax 617-585-6227
There are two additional stores inside the park at Gate D (behind Home Plate) and Gate B (Right Field). These stores are only open during Red Sox home games.
Can't make it to Fenway Park? Shop now at the redsox.com Online Shop.
Tessie
Tessie is Wally's youngest sister who made her way up from Fort Myers to join him at Fenway! She's available for in-seat visits and can be found on the Big Concourse by Gate B around the 3rd and 4th innings each game.
Tickets, Game Day
A limited number of tickets for that day¡¯s game are sold at Gate E on Lansdowne St beginning 90 minutes prior to all games. Tickets are sold on a first-come, first-served basis, while supplies last. Fans may assemble in line beginning five hours prior to game time. Fans must remain in line to participate in the game day purchase opportunity process. Fans are not allowed to hold spaces in line for other fans. Fans will be required to enter the ballpark immediately upon purchase at Gate E. Consequently, a one ticket limit is set per person for game day sales.
Ticket Office
The Red Sox Ticket Office, located at 4 Jersey Street, Boston, MA 02215, is open on game days from 10 a.m. until one hour after game time. On non-game days, the office is open Monday through Friday, 10 a.m. - 5 p.m.
Tours
Visit the home where Red Sox Legends, Williams, Yaz, Fisk and Rice played. Sit atop the fabled Green Monster, 37 feet 2 inches high with an incredible view overlooking left field. Our experienced tour guides will provide a thrilling, one hour, walking tour of Fenway Park. Ballpark tours are available year-round, daily, from 10 a.m. to 5 p.m. (or 3 hours before game time), starting at the top of each hour. Tours depart from the Team Store on Jersey Street (across from Gate A). Tickets can be purchased online, at the Gate D ticket booth or the main ticket office. Children under 3 years old are free. Group and Birthday Tour Packages are available for any age and size group. For more information please visit redsox.com/tours or call 617-226-6660. All tours are handicap accessible.
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Umbrellas
Umbrellas are allowed inside Fenway Park but may only be used during official rain delays.
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Video Cameras
See Cameras.
Video Requests
To request a video copy of a game, please email [email protected] or call 617-226-6652.
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Wally the Green Monster
Wally the Green Monster is the official mascot of the Boston Red Sox. To have Wally visit your seat during your next trip to Fenway Park or attend a private event, please call 617-226-6916 or email Wally ([email protected]).
Wheelchair Access
All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E. Wheelchair escorts are also available at the Gate D Fan Information booth. Wheelchairs belonging to fans may be stored at any Fan Information booth. (Gates D, B and E).
Will Call
All tickets are distributed digitally via the MLB Ballpark app. For information about digital tickets, visit redsox.com/digitaltickets.
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Yawkey Way
The name of Jersey Street from 1977-2018.