FAQs
Is there a general line or email I can use to contact the Season Ticket Services Team?
There is! If you ever need to contact us, you can email [email protected] or call us at (713) 259-8300 to get in touch with an Account Manager. This line is monitored until First Pitch on Game Days.
How will I be informed of Season Ticket Holder News and Events?
In addition to email notifications, the Season Ticket Holder Newsletter is sent to your email at the beginning of each month to highlight upcoming events and important news.
How can I purchase additional tickets to games?
You can purchase up to nine additional single game tickets via the Special Offers tab in your Astros MyTickets account. If you are purchasing 10 or more tickets, please call your Account Manager for help adding tickets for friends, family or clients!
Do I get Postseason tickets as a Season Ticket Holder?
As a Season Ticket Holder, you are guaranteed the opportunity to purchase your seats for all Postseason games at Daikin Park. Some exclusions may apply. Your Account Manager will notify you before your window to claim your Postseason tickets if your location is not guaranteed.
How can I view a financial statement of my account?
You can view the summary statement in your Astros MyTickets account. If you are currently on a payment plan, the statement can be found in the "To Do List", "Scheduled Payments" tab. If you are paid in full, the statement can be found in the "My History", "Paid Renewals" tab.
Can I add a credit card to my account?
Yes. You can add a credit card to your Astros MyTickets account by clicking the "My Account", "Payment Info" tab. Please note that you will need to contact your Account Manager to apply the new card to any upcoming payments.
Can I recall my tickets after I have forwarded them?
Yes. You can recall forwarded tickets in your Astros MyTickets account by clicking "My History", "Forwards", "Forward ID", "Recall". Please note that you will not be able to recall tickets once they are scanned into the game or posted for resale. For step-by-step instructions on how to recall your tickets, click here.
I like collecting autographs and have a bag for holding all my baseball bats. Can I bring this bag into the ballpark?
Sticking with Daikin Park's bag policy, bags larger than 16" x 16" x 8" are not permitted inside the ballpark.
Can I bring my camera into the ballpark?
Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.
What is the policy on bringing outside food and drinks into Daikin Park?
All fans may bring in food that is contained in a clear, plastic bag no larger than one gallon in size, and may bring in one factory-sealed, clear plastic bottle of water, no larger than one liter. One bag and one water bottle per guest.