MLB Frequently Asked Questions

The MLB app gives you access to live game broadcasts, scores and schedules, breaking news, and more. The #1 source for live baseball on your Android device, the MLB app is the official app of Major League Baseball.

1. Supported Devices
2. Getting Started
3. Subscription Management
4. Navigation and Usage
5. Troubleshooting
6. Contact Us

Supported Android devices must be running a 8.0 or greater operating system.

Choosing a Level of Access

The MLB app is a free download from the Google Play Store, and offers both free and optional paid subscription features. Free access to the MLB app includes breaking news, scores, and much more.

At Bat and MLB.TV subscribers can download the MLB app at no additional cost and can access At Bat or MLB.TV subscription features through the MLB app. See the "At Bat or MLB.TV Login Information" section below for login and redemption information.

MLB.TV subscribers that own MLB.TV through their Extra Innings package can download the MLB app at no additional cost and can access MLB.TV subscription features through the MLB app. Please visit the "I own MLB.TV through my Pay TV Provider" section below for instructions on redeeming MLB.TV through Extra Innings.

Subscribe to At Bat or MLB.TV

At Bat and MLB.TV subscriptions can be purchased from Google Play at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Google Play in-app purchases.

At Bat or MLB.TV Subscriber Login

Subscribers who already own At Bat or MLB.TV, or have connected an in-app Google Play Store purchase of At Bat or MLB.TV to their MLB account, will use this option to enable paid subscription features on their supported Android devices by entering their registered MLB email and password.

At Bat or MLB.TV Login Information

If you purchased At Bat or MLB.TV from the MLB website, please follow the below steps to log in to MLB.TV on the MLB app. Tap on the "Subscriber Login" option when prompted with the initial paywall, and log in using your registered MLB account.

I own MLB.TV through my Pay TV Provider

If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV through the MLB app:

1. Tap here to select your pay TV provider
2. Select your provider
3. Login using your provider credentials. If you're unsure of your provider credentials, please contact your provider.
4. Link your provider credentials with a new or existing MLB account
5. After linking your credentials, open the MLB app and tap on the "Subscriber Login" option when prompted with the initial paywall
6. Login using your MLB account

Google Play In-App Purchase and Cancellation Information

If you've purchased a subscription to At Bat or MLB.TV directly through an in-app purchase from Google Play (not directly from the MLB website), please review the information below.

If you've completed the purchase through the MLB website, please see the section "MLB Website Purchase and Cancellation Information."

Google Play In-App Purchase

In-app purchases of At Bat or MLB.TV are purchased from and billed by Google Play, not MLB. These purchases are subject to the terms and conditions of Google Play. Google Play purchases are non-refundable after purchase. If you wish to confirm the type of subscription that has been purchased from Google Play, please consult your Google Play account or receipt as each subscription will have a unique billing name.

An At Bat or MLB.TV yearly purchase is valid for one year, and will be re-billed every year by Google Play until canceled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB can't manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

An At Bat or MLB.TV Monthly purchase is valid for one month and will be re-billed every month year-round by Google Play until canceled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB can't manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

Accessing your Google Play In-App Purchase on other Supported Devices

A major benefit of connecting your Google Play purchase to a registered MLB email and password is being able to access the purchase across other compatible devices. Connecting a purchase to an MLB account also allows Customer Service to better assist you with inquiries and troubleshooting. You'll have an opportunity to connect your purchase to an MLB account after making the purchase, or it can be completed at a later time. You can only connect a Google Play purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.

1. Tap on the "Menu"
2. Tap on "Settings"
3. Tap on "MLB Account" and log in with your registered MLB email and password credentials, or create a new account. This will link the purchase to the MLB account.

Canceling a Google Play Monthly Subscription

1. Select "Settings"
2. Choose "Subscriptions"
3. Select MLB
4. Tap "Cancel Subscription"

MLB Website Purchase and Cancellation Information

Purchasing an At Bat or MLB.TV Subscription

Customers should visit /live-stream-games/subscribe for the most updated subscription information and purchase options.

Customers that have purchased At Bat or MLB.TV directly from the MLB website and not through an app store (Google Play) may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."

MLB.TV Live and Archived Games

MLB.TV subscribers have access to live out-of-market games (blackouts may apply), as well as game archives within the MLB app. To access MLB.TV live or on-demand content, tap on the "Watch" tab from the bottom navigation bar. Select the "MLB.TV" option to see a listing of available MLB.TV games.

Gameday Pitch-by-Pitch provides you with detailed pitch information including type, speed, and location, as well as a list of each play as it happens. It can be accessed by tapping on a game from the Scoreboard, icon on a team page or date from the Team Schedule. If you're experiencing difficulty with MLB.TV content, please visit the "Troubleshooting" section to view steps you can take to resolve the issue.

At Bat

At Bat is available for live and on-demand games, and allows you to listen to the home and away radio broadcasts without blackouts. Audio archives are not available on mobile devices, but can be accessed with your subscription on the web. Live At Bat can be accessed by navigating to the "More" tab, and then tapping on "Audio." Tapping the back arrow while a stream is playing will continue playing the audio in the background, and allow you to continue using the app. At Bat does not broadcast pre-game or post-game content. You may experience silence during these periods, as well as during rain delays or commercials. If you're experiencing difficulty with live At Bat, please visit the "Troubleshooting" section to view steps you can take to resolve the issue.

MLB Play

MLB Play will be moving all of its games, and some new ones, to the flagship MLB App for the 2024 season. Now you can enjoy live games, news, and highlights and play your favorite MLB Play games all in one place! You can also find MLB Play games on the MLB.com homepage. More information on MLB Play can be found here.

Gameday 3D

Gameday 3D Live is available for all games for MLB At Bat Audio and MLB.TV subscribers on our web and mobile app platforms. Any fan with a MLB account can access Gameday 3D Live for all MLB.TV Free Games of the Day, and 3D Replay is available for many highlights within Gameday's Detailed At Bat view.

MiLB.TV

Watch more than 7,000 streamed games for affiliates of all 30 clubs with the free MiLB app using your At Bat subscription.

Please tap here to download MiLB App.

Watching MLB.TV and MLB Network

MLB Network

Subscribers of participating Pay TV providers offering the MLB Network will have the ability to watch MLB Network content through the MLB app after successfully authenticating with their Pay TV username and password. MLB Network content can be accessed by tapping on the "Watch" tab on the bottom navigation bar, then tapping on "MLB Network." You will be required to enter your Pay TV username and password. If you're experiencing an issue with your Pay TV username and password, you're not authorized to view the content, or your Pay TV provider is not listed or does not offer the MLB Network, please contact your Pay TV provider directly.

MLB Network Frequently Asked Questions ?

MLB.TV Free Game of the Day

The MLB.TV Free Game of the Day is selected by MLB and subject to blackout restrictions. To access the MLB.TV Free Game of the Day, tap on the "Watch" tab from the bottom navigation bar, select "MLB.TV," and then tap on the labeled game. To access the Free Game of the Day, you must register your email with MLB. To register for a free account, follow the instructions below:

1. In the MLB app, tap on "MLB Account" in the top left of the home tab
2. Login with your registered MLB account or create a new account

Viewing with Chromecast

The MLB app supports the ability to cast highlights and other video on-demand content, as well as live or archived MLB.TV content to a Chromecast device.

Cast Requirements

Your mobile and Chromecast devices MUST be connected to the same Wifi network to utilize this feature.

Please ensure that you have the latest version of the MLB app, and Android operating system, as well as the latest Chromecast firmware, to utilize this feature. If you're experiencing difficulty with Chromecast setup, please navigate to https://support.google.com/chromecast, or contact Google directly. While the MLB app will update automatically for most devices, you may need to manually apply the updates from the device app store. If your Chromecast has not updated to the latest firmware, please leave your Chromecast powered on overnight. The firmware build will be pushed and the device will reboot itself when it has the new firmware.

Casting from the MLB app to a Chromecast device can be controlled by tapping on the Chromecast icon on the top right of the app, or while viewing a feed.

Account Settings

MLB app "Account Settings" can be accessed by tapping on the "Account" icon in the top right of the Home, News, and Standings tabs.

Favorite Team

The Favorite Team option will create a menu selection for quick access to team information. The team will be highlighted in standings and live audio and video will default to your favorite team broadcast.

App Theme Settings

You can choose whether the app uses light mode, dark mode, or use the default device settings.

Gameday Screen Awake

This option keeps the screen on while viewing Gameday.

• Tap on the option to toggle on/off

MLB Account

The MLB Account setting allows a user to login with their MLB credentials.

At Bat or MLB.TV subscribers who have connected a purchase to their MLB account will use this option to enable paid subscription features on their supported Android devices.

Home Screen Widgets

Team-specific score widgets can be added to the home screen. Depending on the version of Android you have, the process is slightly different.

General Troubleshooting

**ENSURE THAT YOU HAVE THE LATEST DEVICE, OPERATING SYSTEM AND MLB APP VERSION PRIOR TO TROUBLESHOOTING**

If you're experiencing difficulty with the MLB app, please follow the steps below:

1. Navigate to your device home screen
2. Tap on "Menu"
3. Tap on "Settings"
4. Tap on "Applications"
5. Tap on the application you want to close
6. Tap on "Force stop"
7. Tap on "Home" to return to your device home screen
8. Restart your device

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router, even if other devices are working properly.

At Bat Troubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you're experiencing.

While an At Bat stream may say "playing" prior to the start of a game, you will only hear silence. At Bat does not broadcast pre-game or post-game shows, and may not broadcast during rain delays or commercials.

If you¡¯re receiving "Connection" errors and have purchased At Bat or MLB.TV from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB account. Navigate to the MLB Account page and then tap on "Log Out." Re-enter your MLB account email and password (or create a new account), then connect your purchase by tapping on "Connect purchase to MLB.

MLB.TV/MLB Network Troubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you're experiencing.

The MLB app supports viewing both live out-of-market and archived MLB.TV content on devices that can run Android 5.0 or greater.

MLB.TV/MLB Network live and archived content is subject to blackout restrictions and relies on location data provided by the MLB app for verification. The following factors may affect successful blackout verification with:

• Location services are not enabled on the device
• GPS satellites are not visible due to being indoors/away from windows
• A cellular data or Wifi hotspot, satellite, hotel, or corporate/VPN internet connection is being used
• You're attempting to access while traveling in motion (plane, train, or car)

Please follow the steps below to ensure that location services are set up properly:

Android OS

1. Tap on device "Settings" icon
2. Tap on "Location Settings"
3. Ensure all location services are checked or enabled

If you're accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode, and the device may connect to a different tower with different routing.

I purchased an At Bat or MLB.TV subscription from Google Play. Can I use it on other devices besides my mobile device?

Yes, please follow the steps in the "Google Play In-App Purchase and Cancellation Information" section to connect your Google Play in-app purchase to an MLB account.

I am experiencing issues with one or more of the following: In-App Purchase/Notifications/Chromecast.

If you're experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section.

What do I do if my Home Screen Widget is unresponsive?

If you're experiencing issues with your widget, please remove the widget and add it back to the device home screen.

How do I enable or disable Closed Captioning while viewing MLB.TV?

When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning.

I forgot my password. What should I do?

From the MLB Account screen, tap "Forgot Password." Enter your MLB account email, and we will send a new password to that address.

How do I log out of the MLB app?

From the MLB Account screen, tap "Clear Credentials."

MLB Customer Service

If you have any questions or require troubleshooting assistance, please visit mlb.com/support.

Live game support is available until the conclusion of the last game each day.

Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support. More Info ?

Accessibility

We're available to respond to your closed captioning questions and needs.

For immediate closed captioning issues:

• Phone: 866-239-1284
• Fax: 212-652-1760
• Email: [email protected]

If you need further assistance, please email [email protected].