George M. Steinbrenner Field Information Guide

This Fan Guide is designed to assist our fans by presenting information about Tampa Bay Rays/Steinbrenner Field offerings and accommodations. The information is presented in alphabetical order for your ease of use. Enjoy the season!

ADA ACCESSIBILITY

Steinbrenner Field¡¯s staff aims to provide an enjoyable experience for all guests within the Americans with Disabilities Act guidelines. Accessible parking is available on a first come, first served basis. Overflow accessible parking is available in the Crown Automotive General Parking Lots east of Dale Mabry Highway, with access to the stadium available over the pedestrian bridge and into the right field entrance of the stadium. Guests can find accessible seating options throughout the ballpark.

ALCOHOLIC BEVERAGES

Guests may not bring alcoholic beverages into Steinbrenner Field, nor may guests take any alcoholic beverages out of the ballpark, including from suites. Florida law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests, therefore, will be required to show proper ID when purchasing alcoholic beverages at Steinbrenner Field. Two alcoholic beverages are allowed per person, per purchase. The sale of alcohol stops in the middle of the 8th inning.

ANIMALS

Animals are prohibited from entering Steinbrenner Field. Service animals are permitted for all games and events in accordance with the U.S Department of Justice, Civil Rights Division, Disability Rights Section, definition of ¡°Service Animal.¡± Please refer to: https://www.ada.gov/service-animals

ATM MACHINES

Reverse ATM Machines can be found at Gates 1 and 2 and The Bay Republic Team Stores. Steinbrenner Field is a cash free facility.

AWAY GAMES

Major League Baseball teams, including the Rays, do not handle public sale of tickets for road games. You may contact the host team directly for tickets or visit mlb.com.

BAGS

The Tampa Bay Rays have introduced a CLEAR BAG POLICY for 2025. A clear bag policy enhances the fan experience by improving the effectiveness and efficiency of security screening and is a well-established best practice at professional sports venues. For more information, visit raysbaseball.com/security.

BALLPARK APP

Purchase, manage and scan your mobile tickets, get prepaid parking passes, find venue information, play interactive games, and more in the MLB Ballpark app. The MLB Ballpark app is free in both the Google Play and App Store. For more information, visit raysbaseball.com/Ballparkapp.

BANNERS AND SIGNS

Banners and signs are permitted and may be displayed in the ballpark as long as they are baseball-related, do not interfere with the playing field or other ballpark signage or inhibit the view of other fans. Signs must not include derogatory language, gestures or symbols. Steinbrenner Field management reserves the right to remove any sign displayed on the property.

BROOMS

Brooms shorter than 3¡¯ are allowed inside the ballpark. They must not impede other guests¡¯ views or cause safety concerns. Sticks and poles of any other type are not permitted at any time.

BOX OFFICE (Steinbrenner Field)

All tickets and parking passes are mobile-only and available through the MLB Ballpark app. Steinbrenner Field¡¯s Box Office is open at Gate 1 and 2 on gamedays for mobile ticket assistance starting 90 minutes before first pitch.

Learn more about the MLB Ballpark app here.

BOX OFFICE (Charlotte Sports Park)

Charlotte Sports Park in Port Charlotte, Florida, is the Spring Training home of the Tampa Bay Rays. The Charlotte Sports Park Box Office is open on spring training home game dates for customer service beginning at 11 a.m., and closes at the 7th inning. All ticket sales are online only through www.raysbaseball.com/spring.

Please note the Charlotte Sports Park Box Office only sells tickets for Spring Training home games played at Charlotte Sports Park.

BATTING PRACTICE

Rays batting practice takes place 2.5 hours before first pitch. The visiting team's batting practice takes place ninety (90) minutes before game time and lasts approximately one hour. Batting practice is taken at the discretion of the team and is subject to change.

CAMERAS AND VIDEO RECORDERS

Guests are permitted to bring cameras and video recorders into the ballpark provided they are not for commercial use. Cameras and video recorders must be hand-held; tripods are prohibited. Fans may not obstruct aisles or the view of others. Lenses must be less than 12 inches.

CASH-FREE

Steinbrenner Field is cash free. Credit and debit cards are accepted for all concessions and merchandise purchases.

CATERING

Please contact Legends, the Rays hospitality provider at Steinbrenner Field, at 813-673-3048 or sodriscoll@legends.netto arrange catering for your special event.

CHILDREN

Age requirement regarding tickets

Once a child reaches their second birthday, they will need a game admission ticket.

By using the ticket, the ticket holder, on their own behalf and on behalf of any minor accompanying said ticket holder to the game, is hereby deemed to have given all grants of rights, releases and waivers on behalf of any minor as their parent, guardian or authorized agent have given.

COLOR GUARD

Guests inquiring about serving as color guard prior to a game should submit a letter of interest to: entertainment@raysbaseball.com

COMMUNITY ENGAGEMENT

The Tampa Bay Rays are committed to being a strong community partner and energizing our community through the magic of Rays baseball. The Rays Baseball Foundation is dedicated to improving the lives of those in need within our community, focusing primarily on education, youth development, wellness and social responsibility. Since 2008, the Rays Baseball Foundation has given:

• $14 million in grants
• More than $2.5 million donated to Tampa Bay Area Students through Scholarships
• 110,000 tee-ball players & coaches outfitted through the Rays Jersey Program
• More than 34,000 Suite Tickets donated to the Big Game James Club
• More than 47,000 Volunteer Hours committed to Tampa Bay by Rays front office staff
• 300 + children have experienced baseball magic through the Tuesday¡¯s Champion and Magic Mondays Programs
• 540,000 Tampa Bay School Children have participated in Reading with the Rays
• $21 million in financial giving from RBF
• More than 4,800 hours of STEM instruction through Rays Science of Baseball program
• $1,000,000 committed to Hurricane Helene and Milton Relief Efforts

DEROGATORY LANGUAGE

Derogatory language is prohibited, whether spoken or appearing on clothing or a sign, as determined by the Tampa Bay Rays in its sole and absolute discretion. Derogatory language is defined as:

• Relating to another individual's race, color, ethnicity, gender, religion, disability, age, sexual orientation, gender identity, national origin, ancestry or other personal trait or characteristic that is derogatory, insensitive, or otherwise is deemed offensive by the Club, including, but not limited to, slurs, jokes, stereotypes or other inappropriate remarks
• Constituting harassment of, threatening or advocating violence against, an individual or group of individuals
• Containing obscene, profane, indecent, offensive and/or sexually explicit words or phrases
• Violating applicable local, state or federal laws, rules or regulations, whether such language is directed at or relates to any one or more of the following:
  • Attendees at the game or other event
  • Players
  • Umpires or other event officials
  • Baseball officials
  • Club officials, including, but not limited to, owners, executives and employees
  • Event staff, including, but not limited to, fan hosts, ushers, ticket takers, security personnel, police, parking personnel, cleaning personnel, medical personnel and concessions personnel (collectively, the "Event Staff")

The Rays value the importance of a fan-friendly atmosphere at Steinbrenner Field. As such, the Club will not tolerate the use of any Derogatory Language by any person. The Club will eject any person from Steinbrenner Field and the Steinbrenner Field property for the use of any Derogatory Language. The Club also reserves the right to trespass any person from the Steinbrenner Field property, for such length of time as the Club, in its sole and absolute discretion, deems appropriate, for the use of any Derogatory Language. A person's use of Derogatory Language also may lead to the person's arrest, as determined by the appropriate law enforcement personnel.

If any person attending a game or other event at Steinbrenner Field hears or observes another person or persons using Derogatory Language, that person should contact the nearest Fan Host staff member or text ¡°Rays¡± to 69050 with the issue and the location of the incident. The Club will make periodic public address announcements regarding this policy and the incident reporting system.

DUGOUT CLUB

The Dugout Club seats are padded seats in the first two rows behind home plate and include access to the Dugout Club. These seats come with complimentary food, beer, wine, soft drinks and water. Liquor will be available for purchase. For information on Dugout Club seats, call 888-FAN-RAYS, email tickets@raysbaseball.com or visit the Premium Seating page for more information.

EJECTION/TRESPASS/DENIED ENTRY

The Rays reserve the right to deny entry, eject and trespass any individual from the ballpark and ballpark property for any of the following: fan interference, public intoxication, using offensive or derogatory language, wearing garments with offensive or derogatory language, disruptive, dangerous or obnoxious behavior, throwing objects, smoking inside the ballpark, public indecency, nudity, urinating outside of the restrooms, entering restricted areas, violating laws, ordinances and facility policies and any other behavior deemed inappropriate by Rays management.

ELEVATORS

Located at The Bay Republic Team Store, Gate 2, Bullpen Club, Fifth Third Bank Club, Left Field, and Center Field.

FAN INTERFERENCE

Fans are not to interfere with any ball in play or throw objects onto the field. Anyone doing so will be subject to ejection from the ballpark. Anyone venturing on the playing field will be prosecuted to the fullest extent of the law.

FIRST AID

First Aid presented by Orlando Health can be found on the 100 Level closest to Sections 111/ 112. The clinic is staffed by Tampa Fire/Rescue Medical Team.

FOOD POLICY

Outside food or beverage is not permitted, with the exception of one sealed, personal-sized bottle of water (20 oz or less) OR one empty reusable plastic water bottle/cup (44 oz or less). Exceptions can be made for food specifically needed for medical reasons or childcare.

FRONT OFFICE

The Rays Executive Offices can be found at 800 2nd Ave S. The offices are open Monday ¨C Friday, 8:30 a.m. to 5:30 p.m.

GAME-USED MERCHANDISE

Get your own MLB-authenticated, game-used and autographed items from your favorite Rays players. Choose from jerseys, bats, helmets, bases and more. These one-of-a-kind items are located at the Authentics Kiosk at Steinbrenner Field in the First Base Concourse.

GATES

Gates open 90 minutes before first pitch for all Rays home games. All gates are wheelchair accessible.

New at Steinbrenner Field: The Evolv Express security screening system uses sensor technology to detect security concerns. Fans can walk through the system at a normal pace, carrying their phones and clear bags without stopping.

GROUP TICKETS

Steinbrenner Field has a variety of seating options and benefits for your group outing. Call 727-825-3406 or email groupsales@raysbaseball.com for more information.

GUEST CODE OF CONDUCT

The Tampa Bay Rays appreciate that all fans observe our ground rules for guests. Please contact the nearest Fan Host staff member if, for any reason, another guest is interfering with your enjoyment of the game. You may also text 727-594-0860 with your issue and location for assistance.

• Avoid derogatory, foul, abusive or obscene language or gestures.
• Please drink responsibly. Do not drink alcohol if you are underage.
• Clothing and footwear are required to be worn at all times while at Steinbrenner Field.
• Clothing considered to be derogatory, indecent, obscene, or offensive in nature and/or that detracts from our family-friendly atmosphere will not be tolerated.
• Stay off of the playing field and/or any restricted area.
• Please sit only in your ticketed seat and show your ticket when requested.
• Steinbrenner Field is a smoke-free facility. Smoking, vaping and tobacco use is not permitted on the property. The use of all tobacco products (City Ordinance Section 20-124) and e-cigarettes is prohibited. There are no ¡°Smoking Areas¡± inside or outside the ballpark.
• Follow staff directions in case of emergency.
• Please help us keep Steinbrenner Field clean by throwing your litter in the proper trash cans.

Guests who choose not to adhere to these ground rules may be in violation of ballpark or city ordinances and are subject to intervention, which may lead to denied admission into the ballpark, ejection from the ballpark and/or arrest.

The Tampa Bay Rays and Steinbrenner Field management reserves unto itself, and itself alone, the right to determine what is considered indecent, obscene or offensive, what is unruly or rowdy behavior, what constitutes a disturbance and what items may or may not be allowed into the ballpark.

GUEST SERVICES

The Guest Services Booth is presented by Visit St. Pete Clearwater and is located on the main concourse by Section 110. Guest Services is here for you! Let us know what questions you have and how we can help.

HOME PLATE BOX

The Home Plate Box is located in rows 3 and 4 directly behind home plate with wider, padded seats while indulging in an all-inclusive menu. A variety of food, beer, wine and soda delivered straight to your seat - all included! Liquor will also be available for purchase. For information on Home Plate Box seats, call 888-FAN-RAYS, email tickets@raysbaseball.com or visit the Premium Seating page for more information.

INSIDE PITCH

The Official Gameday Program of the Rays is available for free to all fans in attendance while supplies last. Each issue features interesting stories, player profiles and kids¡¯ activities.

KIDS CLUB

The Rays Rookies Kids Club, presented by Suncoast Credit Union, is the official youth fan club of the Tampa Bay Rays. Choose from an MVP or All-Star membership. The MVP membership is available for only $40 and includes a sling bag, bucket hat, free admission to The Florida Aquarium, Pin Set, Official membership card and lanyard and special ticket offers. All-Star memberships are free and members receive a sticker set, special ticket offers and access to exclusive events. Sign up at RaysBaseball.com/RaysRookies.

LOGE BOX

This semi-private seating area includes access to an all-inclusive buffet with varying menus throughout the season. Beer, wine, soda, and water are also included in the Loge Box ticket. Liquor will be available for purchase. For more information, call 888-FAN-RAYS, email tickets@raysbaseball.com or visit the Premium Seating page.

LOST AND FOUND

Guests may report or inquire about lost items during games at Guest Services (Gate 2). Guests may also email lostandfound@raysbaseball.com to report and describe any lost items and/or to schedule appointments to pick up items that have been found. Please allow 1-2 business days for a response to coordinate pick-up.

MAINTENX PATIO

The MaintenX Patio offers a unique group seating experience. These half-moon tables seat 4 each and have access to the all-inclusive buffet located at the Seminole Hard Rock Hotel & Casino Cabanas. For more information on booking this location, please call 727-825-3406 or email groupsales@raysbaseball.com.

NATIONAL ANTHEM

Individuals and groups interested in performing the National Anthem should visit raysbaseball.com/anthem for more information.

If individuals are interested in signing the National Anthem in American Sign Language, please mail entertainment@raysbaseball.com.

PARKING AND TRANSPORTATION

Crown Automotive General Parking Lots: Fans with general parking passes can park in Lots 1, 2, 3, or 4 located north of Raymond James Stadium.

Crown Automotive Premium Parking Lots: Fans with premium parking passes can park in the Crown Automotive Premium Parking Lot located directly across from Steinbrenner Field.

• ADA Accessible Parking ¨C ADA parking is available for patrons with Disabled Person Parking Permits. Accessible parking is available on a first-come, first-served basis. Overflow accessible parking is available in the Crown Automotive General Parking Lots east of Dale Mabry Highway, with access to the stadium available over the pedestrian bridge and into the right field entrance of the stadium.
• Charter Buses ¨C Buses may drop off passengers in the drive lane by the pedestrian bridge accessible only by going North on Dale Mabry. Buses can park in Lot 4 in the Crown Automotive General Parking Lots east of Dale Mabry Highway (subject to availability).
• Electric Vehicles ¨C There are no onsite charging stations.
• Prepaid Parking ¨C Convenient prepaid parking is available on a single-game basis based in the Crown Automotive General Parking Lots east of Dale Mabry Highway. Prepaid parking can be purchased in advance of the game on raysbaseball.com/parking.
• Rideshare ¨C Pick-up and drop-off location will be by the pedestrian bridge accessible only by going North on Dale Mabry.
• RVs/Campers/Large Vans ¨C Parking for RVs, campers and large vans is 2x the general parking rate for each game. Recreational vehicles are not permitted to park overnight on property. Upon arrival, accommodations can be made for these vehicles on a game-to-game basis; however, in general, they must park in the same location as buses in Lot 4 in the Crown Automotive General Parking Lot east of Dale Mabry.
• ADA Drop-Off - Once ADA parking is full at Steinbrenner Field, ADA guests will be allowed inside the Steinbrenner Field Lot to drop off any patrons that have that need. After they drop off, they will be directed out to the north side of the Crown Automotive General Parking Lots to park. ADA chartered transportation may also drop off guests with disabilities in the drop off area inside the Steinbrenner Field Lot.
• Lot Times - Lots will be open 3 hours prior to first pitch every game.

Tailgating ¨C Grills inside the Steinbrenner Field Parking Lot will not be allowed. Grills are permitted in the Crown Automotive General Parking Lots.

PROHIBITED ITEMS

The Tampa Bay Rays are committed to enabling a safe and fun ballpark experience. All of the items listed below are prohibited from Steinbrenner Field:

• Bags that are not transparent or do not comply with the CLEAR BAG POLICY

• Hard-sided coolers, boxes, or cases of any size

• Umbrellas or anything else that could obstruct the view of other fans

• Alcoholic beverages

• Outside food or drinks, except for one sealed bottle of water (20 ounces or less) per ticketed fan

• Empty reusable water bottles up to 44 ounces are permitted inside the stadium. They must be made of plastic, not stainless steel, metal, ceramic, glass or other materials. Water bottle refill stations are located throughout the stadium.

• Weapons of any kind, including firearms, knives or chemical sprays larger than .6 ounce

• Fireworks or other explosives

• Items that could be projectiles

• Cameras with lenses longer than 12¡±

• Bullhorns, percussion instruments, air horns, whistles and other excessively loud noisemakers. (The long tradition of small cowbells being allowed at Rays games will continue)

• Drones

• Radio-controlled devices

• Lasers

• Audio speakers

• Bats

• Brooms over 36" long

• Wrapped packages

• Footwear with wheels

• Clothing or signs with obscene or derogatory language or gestures

• Pets, except service animals

• Any item deemed to pose risk to the health or safety of others or cannot be thoroughly screened and cleared by security

Prohibited items will not be stored. If you have any of these items with you, they may be returned to your vehicle or discarded.

RADIO BROADCASTS

Rays Radio broadcasts all 162 games on 95.3 WDAE / AM 620, the MLB app, SiriusXM and streaming for free on iHeart Radio. Rays Radio can be heard in Spanish for all 162 games on WQBN 106.7 FM / 1300 AM in Tampa Bay and the MLB app.

RADIOS, TVs, LAPTOPS, TABLETS

Radios and TVs 16" x 16" x 8" or smaller are permitted inside the ballpark. If any of these items interfere with a guest's enjoyment of the game, the devices must be turned off. The Rays flagship radio station is 620 WDAE, and can be received inside Steinbrenner Field.

50/50 CHARITY RAFFLE

You could win big! Through the Rays Baseball Foundation 50/50 Raffle, one lucky fan at each Rays home game walks away with a cash prize and helps fund charitable programs. Enter in-stadium or online before first pitch and get 2-1 entries to double your chances to win! Look for kiosks and ambassadors around the ballpark to enter. Fans in the state of Florida can visit rays5050.com to play at home. Winning numbers are posted immediately after the game at rays5050.com/winners.

RAYS BAY REPUBLIC TEAM STORE

Hours of Operation

Monday-Friday: 10 a.m. - 5 p.m.

Saturday: 10 a.m. - 4 p.m.

Sunday: Closed (Hours Vary on Gamedays)

Can¡¯t make it to the store? Orders can be placed by calling (727) 342-5731 or emailing team@thebayrepublic.com with curbside pickup and shipping options available to customers.

SCOREBOARD MESSAGES

Fans who wish to send a special message to someone at a Rays game on the videoboards should go to raysbaseball.com/scoreboard for all available options. You can also email scoreboard@raysbaseball.com for more information.

SEASON MEMBERSHIPS

As a Rays Season Member, you have the option to choose which Season Membership best suits your needs: Full Season Membership or Partial Plan. Both options feature great benefits.

Season Memberships are available for sale over the phone or at raysbaseball.com/seasonmembership. Please call 888-FAN-RAYS or email tickets@raysbaseball.com for more information on Season Memberships.

SMOKING/VAPING

Steinbrenner Field is a smoke-free facility. Smoking, vaping and tobacco use is not permitted on the property. The use of all tobacco products and e-cigarettes is prohibited. There are no ¡°Smoking Areas¡± inside or outside the ballpark.

TAILGATING & GRILLING

Grills inside the Steinbrenner Field Parking Lot will not be allowed. Grills are permitted in the Crown Automotive General Parking Lots.

TELEVISION BROADCASTS

See the Rays Broadcast Schedule for the latest Rays baseball TV schedule information.

TEXTING

Keep Steinbrenner Field fan friendly! Please contact the nearest Fan Host staff member if, for any reason, another guest is interfering with your enjoyment of the game. You may also text 727-594-0860 with your issue and location for assistance.

UMBRELLAS

Umbrellas are not permitted inside Steinbrenner Field.

UNAUTHORIZED TRANSMISSION

No person admitted to the ballpark shall transmit or aid in the transmission of any description, account, picture or reproduction of any baseball game (including pregame or postgame activities) or other events conducted at Steinbrenner Field, unless expressly authorized by the Tampa Bay Rays.

VIVA VICTORY LEDGE

Enjoy a unique vantage point overlooking Right Field. Call 888-FAN-RAYS

WATER FOUNTAINS

Water fountains are available throughout Steinbrenner Field.