Go-Ahead Pay

Go-Ahead Pay provides a seamless way for fans to manage their ticket entitlements and concession credit in one centralized wallet experience. Go-Ahead Pay is available to fans using the MLB Ballpark app at Citizens Bank Park concession and retail locations, some restrictions may apply based on the credit or discount. Please see Terms of Use and Privacy Policy for more information.

What is Go-Ahead Pay and how does it work?
Go-Ahead Pay is a centralized payment system integrated into the MLB Ballpark app that allows fans to quickly and easily pay for tickets, concessions, and merchandise at the ballpark. Fans only need to store their credit card information once, and they can use it for all in-venue purchases without having to re-enter payment details. This simplifies the in-venue purchasing process by providing a single payment method for tickets, food, and merchandise, streamlining transactions, reducing friction, and allowing fans to focus more on enjoying the game rather than worrying about payment methods.

What are the main features and benefits of using Go-Ahead Pay?
Go-Ahead Pay centralizes your wallet, making your ballpark experience smoother and more enjoyable.

• One-Time Setup: Add your payment card once, and never have to enter it again.
• All-In-One Wallet: Use online or in-app for ticket purchases, or at the ballpark for concessions and merchandise.
• Seamless Integration: Pay with Go-Ahead Pay across multiple platforms (online, in-app, in-person).

How do I add a new payment card into my Go-Ahead Wallet?
Fans can add new cards into their wallet two ways: by adding a new card through the MLB Ballpark app or saving a card on file when purchasing tickets to a game. Adding a card through the MLB Ballpark app will also add the card on the fan¡¯s MyTickets account and vice versa.

To add a new card through the MLB Ballpark app, access the Go-Ahead Pay wallet from the Home Tab. If you do not have a card saved on file, follow the instructions to add a card. After adding a card on file, fans also have the option to save multiple cards to their wallet by selecting the "Add" button. When you save a card on file during a ticket purchase, the card will also now be available in the MLB Ballpark app the next time a fan visits the ballpark.

How do I remove a payment card from my Go-Ahead Wallet?
Fans can remove a card in the MLB Ballpark app by tapping on the card and selecting ¡°Remove this Card¡± in the wallet. Fans can also remove a card by logging into their account on phillies.com/mytickets, selecting My Account and the Payment Info option to manage cards on file. Removing a card from the MLB Ballpark app will also remove the card on the fan¡¯s MyTickets account and vice versa.

How does "Scan & Pay" work? Will any of my discounts, entitlements, or loaded values be applied?
"Scan & Pay" will apply all of your wallet benefits into one easy QR code to scan at time of payment. The transaction will be processed in the following order:

• Apply discounts (if applicable)
• Apply loaded value (if applicable)
• Apply stored value (if applicable)
• Charge remaining balance to card on file (last used payment card)

If I have multiple loaded value amounts, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the loaded value cards individually or edit which loaded value amounts on the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

If I have multiple payment cards in my wallet, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the payment cards individually or edit which payment card on the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

Can I use Go-Ahead Pay at all concession stands and team stores?
Yes, The Go-Ahead Pay Wallet is accepted at the majority of concession stands and team stores at the ballpark. Exceptions include Hunt Auctions, Just Walk Out, Publications Vendors, and Phillies Authentics Shop.

Is Go-Ahead Pay secure and how does it protect my payment information?
Yes, Go-Ahead Pay is designed with security in mind. Payment information is securely tokenized and stored, ensuring that sensitive data is protected.